Glenn Emerson

Current

• Manager, Information Architecture & Content Management Strategy at Xerox Global Services, Product Lifecycle Content Services

Past

• Information Architect at Xerox Global Services
• Technical Specialist Project Manager at Xerox
• Technical Editor at Kodak Commercial & Government Systems

see less...

Education

• State University of New York College at Brockport
• State University of New York at Buffalo

Recommended

11 people have recommended Glenn

Connections

105 connections

Industry

Information Technology and Services

Websites

• Patent Abstract
• Article on XML & Content Mgt

Glenn Emerson’s Summary

Glenn has over 15 years experience consulting and supporting change and process improvement in:
- Content and New Media development
- DITA XML (conversion, DITA-OT, some XSL)
- Component Content Management
- Information Architecture and User Experience Design (including a US Patent)
- Coaching, Training and Change Management

Glenn has spoken at several industry conferences on the subjects of content management in DITA, managing legacy unstructured content, and multi-channel publishing.

Glenn Emerson’s Specialties:

Skills:
Goal-directed Interaction Design
Usability, Ethnography, Contextual Inquiry
Content Conversion to DITA XML
Single-source and Multi-channel Publishing
Content Modeling
Change Management and User Coaching
Instructional Design, Technical Writing & Editing
Web Design
Online Help & Performance Support

Technical Communications Standards:
DITA
SCORM

Glenn Emerson’s Experience

• Manager, Information Architecture & Content Management Strategy

  Xerox Global Services, Product Lifecycle Content Services

  (Information Technology and Services industry)

  May 2009 — Present (3 months)

  Directing work of team-level Information Architects
  Guiding development of Xerox Product Knowledge Information Model
  Overseeing publishing strategy & tools, conversion of unstructured content to XML DITA
  Working with Operations Manager to define and guide organizational transformation of technical authoring group
  Developing Metadata strategy to automate gathering of key performance & productivity metrics for bidding, change management and ROI analysis

• Information Architect

  Xerox Global Services

  (Public Company; XRX; Information Technology and Services industry)

  August 2006 — May 2009 (2 years 10 months)

  Lead content management and XML Darwin Information Typing Architecture (DITA) adoption processes
  Develop a unified content and information architecture strategy for Xerox
  Develop and monitor vendor compliance with, Statement of Work for content management system implementation
  Coach technical writers and translators in DITA architecture, principles of structured (XML) authoring, and use of the content management system
  Manage relationships with key vendors and incremental resources, working with vendors’ engineers to resolve usability and performance issues of CMS and publishing systems
  Manage matrix team of senior technical writers, coaching them in information architecture principles through hands-on projects

• Technical Specialist Project Manager

  Xerox

  (Public Company; 10,001 or more employees; xrx; Information Technology and Services industry)

  1997 — 2006 (9 years)

  Developed and edited customer and service documentation and training materials.
  Designed integrated performance support solutions.
  Supervised activities and edit work of vendors and contractors (technical writers).
  Assisted in design of patented UI for multi-lingual, production-scanning system that integrated concepts of user performance support with interactive software to reduce documentation costs.

• Technical Editor

  Kodak Commercial & Government Systems

  (Public Company; 10,001 or more employees; Writing and Editing industry)

  July 1995 — October 1996 (1 year 4 months)

  Contract position, editing technical documentation for a government project and monitoring the work of subcontractors.

Glenn Emerson’s Education

• State University of New York College at Brockport

  BA , International Studies, Economics, Art History , 1990 — 1993

• State University of New York at Buffalo

  Computer Science, Digital Media, Film & Video 1984 — 1986

Additional Information

Glenn Emerson’s Websites:

• Patent Abstract
• Article on XML & Content Mgt

Glenn Emerson’s Interests:

Semantic web, modular component-based information sets, content re-use and single-sourcing, coaching fast pitch softball, backpacking, model railroading, studio art

Glenn Emerson’s Groups:

Bright Path Conferences, HATT Yahoo Group, Webworks Roundup Users Group, CMS Strategies 2008, STC, Novatek

•    Content Management Professionals
•    Society for Technical Communication
•    The Enterprise Architecture Network
•    WebWorks.com Community
•    The Content Wrangler Community
•    Information Architecture Institute (IAI)
•    Ethnography Forum
•    Enterprise Content Management Writers' Community
•    Information Design
•    DITA Awareness Group

Glenn Emerson’s Honors:

Received US Patent (2005) for performance support oriented design of software user interface.

STC Merit Award for single-sourced design of Xerox iGen3 Online Help.

Glenn Emerson’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch