Glen Lipka

Glen Lipka

Director, UX & Product Management

San Francisco Bay Area

Current
  • Director, User Experience and Product Design at Marketo
Past
  • Sr. UI Designer at Intuit
  • UX Designer / Product Manager at Remend
  • Director, Founder at Koko Interactive
Education
  • State University of New York at Buffalo
  • Rockland Community College
Connections
159 connections
Industry
Internet
Websites

Glen Lipka’s Summary

UX Rockstar.

see http://www.commadot.com

Glen Lipka’s Specialties:

User Experience Design, UI Design, Web Applications, Information Architecture, Web Development, Problem Solving


Glen Lipka’s Experience

  • Director, User Experience and Product Design

    Marketo

    (Internet industry)

    December 2006Present (2 years 8 months)

    Marketo is a Web 2.0 marketing automation company. See http://www.marketo.com for details.

    As the first employee of Marketo, I have been asked to wear many hats including UX Design, Interaction Design, Graphic Design, Product Management, Project Management, Community Building, Technical Documentation, Systems/Network Administration, Training, Support, Sales and Product Design. (To name a few)

    The company has been growing rapidly and I am extremely proud of the work I have done to help Marketo succeed. As we reach our next level, I am starting to shed a few hats and focus on User Experience and Product Design.

    Design (with a capital D) is my true passion. Creating passionate customers with fanatical loyalty has been my mission at Marketo.

    At Marketo, I pioneered new ways to develop HTML pages for non-technical people, new ways to define and manage a complex workflow, and new ways to train/support a diverse community.

  • Sr. UI Designer

    Intuit

    (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

    December 2005January 2007 (1 year 2 months)

    Senior Interaction Designer
    Worked with all major business units including TurboTax, Quicken, QuickBooks and ProSeries to improve their online presence. Created html prototypes for A/B and multivariate tests for the public websites. Prototyped all web applications using XHTML/CSS/JS. Introduced the techniques of Interaction Design to achieve a better user experience. Increased revenues and/or task completion on all major projects.

    My other hat was UX Evangelist. I Installed and maintained a SharePoint knowledge management system for the purpose of promoting best practices and leading edge techniques.

    Additionally, I Introduced the company to interactive JavaScript frameworks like Dojo, MochiKit, Prototype, YUI and jQuery. Promoted the use of jQuery to many internal units based on evaluation of frameworks.
    o Promoted universal design principles and best practices to web teams.

  • UX Designer / Product Manager

    Remend

    (Privately Held; 11-50 employees; Internet industry)

    20042005 (1 year)

    INFORMATION ARCHITECTURE & USER INTERFACE
    o Created html prototypes for flagship application, working closely with engineers.
    o Prototyped all web applications using Microsoft Visio or HTML/CSS.
    o Designed and implemented JavaScript framework, which reduced engineering effort by 90% in this area.

    PRODUCT MANAGEMENT
    o Acted as lead Product Manager for two versions of the flagship business workflow application.
    o Documented Requirements in robust FRDs which included UML Use Cases and BPML swim-lane diagrams.
    o Contributed towards the overall product strategy and helped maintain focus on the company vision.

    NETWORK SECURITY & ADMINISTRATION
    o Voluntarily acted as System/Network Admin when resources were absent.
    o Upgraded several key systems including introducing Microsoft SharePoint as a knowledge management system.
    o Evangelized the use of Knowledge Management as a way to improve overall productivity and effectiveness.

  • Director, Founder

    Koko Interactive

    (Privately Held; 11-50 employees; Internet industry)

    November 1994January 2003 (8 years 3 months)

    UI DESIGN & PRODUCT MANAGEMENT
    o Acted as lead UI Designer and Information Architect for Fortune 500 companies.
    o Created wire-frame prototypes for all applications.
    o Designed and architected Web groupware product. Applications included: CRM, File Mgt, Calendaring and Project Mgt.
    o Prototyped all web applications using Microsoft Visio and HTML/CSS.
    o Defined objectives and strategies in robust written specifications.

    BUSINESS MANAGEMENT
    o Founded Koko Interactive in 1995 and helped expand operations successfully for eight years.
    o Managed staff of 30 employees and oversaw $4.5 million in annual revenue.
    o Closed sales and shepherded contract process from draft to signature.
    o Managed engineering team of 15 to achieve highly successful and interactive web results.


Glen Lipka’s Education

  • State University of New York at Buffalo

    BA , Media Study , 19921994

    Too cold, too wet in Buffalo.

  • Rockland Community College

    AA , Liberal Arts , 19901992


Additional Information

Glen Lipka’s Websites:

Glen Lipka’s Interests:

Tennis, Pocket Billiards, History, Beta Software, All forms of Design, Networking/Security, Groupware, My Kids.

Glen Lipka’s Groups:

  •    Intuit Alumni Community
  •    User Experience
  •    User Experience Group
  •    Web Standards Design + Development
  •    jQuery
  •    Design+
  •    Fans of Digsby
  •    Marketo Black Belts

Glen Lipka’s Honors:

1998 Guest Lecturer at NYU - Stern Business School
2006 Intuit UX Community Greatest Contribution to Ease of Use.
2008 Guest Lecturer at Stanford University


Glen Lipka’s Contact Settings

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  • job inquiries
  • expertise requests
  • reference requests
  • getting back in touch

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