Director, UX & Product Management
San Francisco Bay Area
- Current
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- Director, User Experience and Product Design at Marketo
- Past
- Education
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- State University of New York at Buffalo
- Rockland Community College
- Recommended
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22 people have recommended Glen - Connections
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159
connections
- Industry
- Internet
- Websites
Glen Lipka’s Summary
UX Rockstar.
see http://www.commadot.com
Glen Lipka’s Specialties:
User Experience Design, UI Design, Web Applications, Information Architecture, Web Development, Problem Solving
Glen Lipka’s Experience
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Director, User Experience and Product Design
Marketo
(Internet industry)
December 2006 — Present (2 years 8 months)
Marketo is a Web 2.0 marketing automation company. See http://www.marketo.com for details.
As the first employee of Marketo, I have been asked to wear many hats including UX Design, Interaction Design, Graphic Design, Product Management, Project Management, Community Building, Technical Documentation, Systems/Network Administration, Training, Support, Sales and Product Design. (To name a few)
The company has been growing rapidly and I am extremely proud of the work I have done to help Marketo succeed. As we reach our next level, I am starting to shed a few hats and focus on User Experience and Product Design.
Design (with a capital D) is my true passion. Creating passionate customers with fanatical loyalty has been my mission at Marketo.
At Marketo, I pioneered new ways to develop HTML pages for non-technical people, new ways to define and manage a complex workflow, and new ways to train/support a diverse community. -
Sr. UI Designer
Intuit
(Public Company; 5001-10,000 employees; INTU; Computer Software industry)
December 2005 — January 2007 (1 year 2 months)
Senior Interaction Designer
Worked with all major business units including TurboTax, Quicken, QuickBooks and ProSeries to improve their online presence. Created html prototypes for A/B and multivariate tests for the public websites. Prototyped all web applications using XHTML/CSS/JS. Introduced the techniques of Interaction Design to achieve a better user experience. Increased revenues and/or task completion on all major projects.
My other hat was UX Evangelist. I Installed and maintained a SharePoint knowledge management system for the purpose of promoting best practices and leading edge techniques.
Additionally, I Introduced the company to interactive JavaScript frameworks like Dojo, MochiKit, Prototype, YUI and jQuery. Promoted the use of jQuery to many internal units based on evaluation of frameworks.
o Promoted universal design principles and best practices to web teams. -
UX Designer / Product Manager
Remend
(Privately Held; 11-50 employees; Internet industry)
2004 — 2005 (1 year)
INFORMATION ARCHITECTURE & USER INTERFACE
o Created html prototypes for flagship application, working closely with engineers.
o Prototyped all web applications using Microsoft Visio or HTML/CSS.
o Designed and implemented JavaScript framework, which reduced engineering effort by 90% in this area.
PRODUCT MANAGEMENT
o Acted as lead Product Manager for two versions of the flagship business workflow application.
o Documented Requirements in robust FRDs which included UML Use Cases and BPML swim-lane diagrams.
o Contributed towards the overall product strategy and helped maintain focus on the company vision.
NETWORK SECURITY & ADMINISTRATION
o Voluntarily acted as System/Network Admin when resources were absent.
o Upgraded several key systems including introducing Microsoft SharePoint as a knowledge management system.
o Evangelized the use of Knowledge Management as a way to improve overall productivity and effectiveness. -
Director, Founder
Koko Interactive
(Privately Held; 11-50 employees; Internet industry)
November 1994 — January 2003 (8 years 3 months)
UI DESIGN & PRODUCT MANAGEMENT
o Acted as lead UI Designer and Information Architect for Fortune 500 companies.
o Created wire-frame prototypes for all applications.
o Designed and architected Web groupware product. Applications included: CRM, File Mgt, Calendaring and Project Mgt.
o Prototyped all web applications using Microsoft Visio and HTML/CSS.
o Defined objectives and strategies in robust written specifications.
BUSINESS MANAGEMENT
o Founded Koko Interactive in 1995 and helped expand operations successfully for eight years.
o Managed staff of 30 employees and oversaw $4.5 million in annual revenue.
o Closed sales and shepherded contract process from draft to signature.
o Managed engineering team of 15 to achieve highly successful and interactive web results.
Glen Lipka’s Education
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State University of New York at Buffalo
BA , Media Study , 1992 — 1994
Too cold, too wet in Buffalo.
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Rockland Community College
AA , Liberal Arts , 1990 — 1992
Additional Information
Glen Lipka’s Websites:
Glen Lipka’s Interests:
Tennis, Pocket Billiards, History, Beta Software, All forms of Design, Networking/Security, Groupware, My Kids.
Glen Lipka’s Groups:
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Intuit Alumni Community -
User Experience -
User Experience Group -
Web Standards Design + Development -
jQuery -
Design+ -
Fans of Digsby -
Marketo Black Belts
Glen Lipka’s Honors:
1998 Guest Lecturer at NYU - Stern Business School
2006 Intuit UX Community Greatest Contribution to Ease of Use.
2008 Guest Lecturer at Stanford University
Glen Lipka’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- reference requests
- getting back in touch
