
Community management consultant
Leicester, United Kingdom

Community management consultant
Leicester, United Kingdom
7 more...
My aim is to focus on the human side of technology, to create communities which put people before software. In turn I am skilled in the art of using online communities for cultural change as in the case of the award-winning ICAEW ion communites.
This expertise is grounded in eight years experience across public and private sector online roles, where I've had the chance to learn and develop my ideas in environments ranging from an AIM-backed global e-commerce start-up to managing a series of national knowledge portals in the NHS, one of the world's largest organisations.
Leveraging my own creativity to the full is a highly intuitive ability, which gives me a deeper understanding of the needs of customers. Coupled with my industry experience and academic-level analytical skills this gives me the ability to respond to problems positively and produce excellent results for clients and their community.
At a macro level this rare combination of skills and ability mean I am able to see macro emerging trends and actively anticipate and pursue the collaborative opportunities.
Online community strategy and implemementation.
Content management.
Product design: eg shift handover system design for healthcare.
Knowledge management, with a special focus on informal/implicit knowledge using web/enterprise 2.0 tools.
Cultural change: eg using online tools in the NHS, through to change strategies using social networking.
Lightweight social network analysis applications.
Blogging and corporate reputation, including ORM.
Online journalism.
(Internet industry)
January 2009 — Present (7 months)
Currently working with NCVO and CMI to create professional communities as part of a wider website development.
Successfully worked with the Chartered Institute of Management Accountants, a UK Business Superbrand 2009, to launch a pilot online community to over 175,000 members worldwide in April 2009.
Contributing to the research and development of the community consultancy services with new products including mentoring, community KPIs, web appraisal, quarterly health checks, and online training for our clients.
Online communities, cinema, comedy, soccer, industrial design, archiecture & archaeology, history, complex systems, pop psychology, pop music, Brazil, cultural change.
2008 Accountancy Age Awards finalist for ICAEW's IT Counts;
2008 Web 2.0 strategies award for best Web
2.0 Initiative for the ICAEW's IT Counts;
2004 International Visual Communications Association (IVCA), Biz Net Awards; winner of the Web Accessibility award sponsored by Nomensa for Wired for Health.