
Online consultant with a social science pedigree
London, United Kingdom

Online consultant with a social science pedigree
London, United Kingdom
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My aim is to focus on the human side of technology, to create communities which put people before software, extracting value from online conversations.
This expertise is grounded in a wealth of experience across public and private sector online roles, where I've had the chance to learn and develop my expertise in environments ranging from an entrepreneurial AIM-backed global e-commerce start-up, to managing a series of award-winning national knowledge portals in the NHS, one of the world's largest federated organisations.
Enabling me to aggressively leverage my own creativity to the full is a highly intuitive sense coupled to the ability to deliver under pressure. This gives me the ability to respond to problems positively, finding solutions in the toughest conditions, so providing excellent results for clients.
At a consultant level this rare polymathic combination of practical skills and emotional and cultural intelligence means I am able to see emerging trends and actively anticipate and pursue the collaborative opportunities for example. This is supported by an interest in the application of science tools to business problems to achieve results, from measurement heuristics for community management to use of bottom-up complex adaptive systems in cultural change and Enterprise 2.0 for example.
Online community strategy and implemementation.
Knowledge management, with a focus on informal/implicit knowledge using web/enterprise 2.0 tools from bottom-up complex adaptive systems.
Cultural change: eg using online tools in the NHS, through to change strategies using social networking.
Content management.
Product design: eg shift handover system design for healthcare.
Blogging and corporate reputation.
Online journalism.
(Internet industry)
January 2009 — Present (11 months)
Currently working with NCVO and CMI to create professional communities based on Drupal as part of a wider website development.
Successfully worked with the Chartered Institute of Management Accountants, a UK Business Superbrand 2009, to launch a pilot online community to over 175,000 members worldwide in April 2009, with a public launch in July at http://tinyurl.com/lnertn.
Contributing to the research and development of the community consultancy services with new products including community mentoring, KPIs, web appraisal, quarterly health checks, and online community training for our clients. See www.siftgroups.com for my recent blog posts on how to achieve ROI from online communities.
Online communities, cinema, comedy, soccer, industrial design, archiecture & archaeology, history, complex systems, pop psychology, pop music, Brazil, cultural change.
British Computer Society Professional Member (MBCS).
2008 Accountancy Age Awards finalist for ICAEW's IT Counts;
2008 Web 2.0 strategies award for best Web
2.0 Initiative for the ICAEW's IT Counts;
2004 International Visual Communications Association (IVCA), Biz Net Awards; winner of the Web Accessibility award sponsored by Nomensa for Wired for Health.