Analyst II /HD Tier 3 at Ecot
Columbus, Ohio Area
- Current
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- Title I Consultant / Analyst II / HD Tier 3 at Electronic Classroom of Tomorrow
- Past
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- District Field Support Manager / Senior Regional Field Specialist at Sempra Energy
- Jr. Network Administrator at St. Bernadine Medical Center
- Jr. Network Administrator - Redlands, CA at Caremark
- Field Engineer / Asst. Network Admin at The Orange County Register
- Education
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- Other
- Recommended
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2 people have recommended Gerald - Connections
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18
connections
- Industry
- Information Technology and Services
- Websites
Gerald Carter’s Summary
Region based field support, specializing in deployment of computer technicians.
Gerald Carter’s Specialties:
Virtualizing work enviroment, using VMWare GSX Server, and Workstation. Building portable apps using Thinstall and Xenocode.
Gerald Carter’s Experience
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Title I Consultant / Analyst II / HD Tier 3
Electronic Classroom of Tomorrow
(Educational Institution; E-Learning industry)
August 2003 — Present (6 years 4 months)
As Title I Consultant
Promoting literacy
Encouraging parents/guardians to engage in reading and literacy activities with their children. Informing coordinator and title teacher when there are reading and language issues with family. Refer all parent and student questions relating to curriculum and literacy activities to appropriate staff
Analyzing benchmark data for placement into Title I
Working on projects that will help improve the efficiency/effectiveness of the Title I department Attending seminars to provide technical answers regarding Title I
As Analyst II
Technical Support
Resolution of Help Desk tickets assigned to students and teachers
Issues that have been closed without solution
Issues that have not been resolved in a timely manner
Support of hardware issues
Proper functionality of ECOT computer
Diagnosing connection issues
Support of software issues
Support of online sites
Site visits when issue cannot be resolved by phone -
District Field Support Manager / Senior Regional Field Specialist
Sempra Energy
(Public Company; 10,001 or more employees; Utilities industry)
November 1998 — July 2003 (4 years 9 months)
As District Field Support Manager
Supervising staff that supports 1000+ Clients.
Involved in conversion from OS/2 Warp to Windows 2000 Workstation.
Installation of Windows 2000 Terminal Servers.
Setting up clients to access the network via VPN
As Senior Regional Field Specialist
Handling support issues for 1000+ local and remote clients using Windows 95/98, Windows NT 4.0 Workstation, Windows 2000 Workstation, and OS/2 Warp 3 and 4.
Involved with migration from NetWare to NT Domains.
Creation of accounts, group policies, and shared directories.
Providing access to shared network resources using KixScript.
Installation of HP Network printers and plotters using JetDirect cards via Telnet.
Assisting in rollout from MS-Mail to Exchange with the front end Outlook.
Configuring client’s laptops to connect to the network via a RAS server.
Setting up File and Print Servers.
Diagnosing Hardware and Software issues.
Attaching clients to mainframe printers. -
Jr. Network Administrator
St. Bernadine Medical Center
(Public Company; 201-500 employees; Hospital & Health Care industry)
May 1997 — October 1998 (1 year 6 months)
Organized inventory of over 400+ clients to use for Y2K migration.
Assisted Administrator in creation of Exchange and Domain Accounts.
Installing and configuring HP Network printers, and Network Attached Storage (NAS).
Using Ghost and WinImage to create a now permanent company standard.
Established the foundation on which a Help Desk was created -
Jr. Network Administrator - Redlands, CA
Caremark
(Public Company; 10,001 or more employees; CMX; Pharmaceuticals industry)
February 1997 — May 1997 (4 months)
Assisting the Senior Administrator in creating Exchange and Domain accounts.
Providing quality support to local and remote clients connecting to the network via a RAS server.
Using SMS Remote Control to take over client’s desktop to solve issues.
Providing support for clients running Outlook the Exchange front end.
Installing Rumba, and Reflections mainframe emulators on clients’ desktops. -
Field Engineer / Asst. Network Admin
The Orange County Register
(Privately Held; 1001-5000 employees; Newspapers industry)
September 1996 — February 1997 (6 months)
Handled Support Issues for all 200 Staff Reporters.
Evolved in NetWare to NT Conversion Rollout.
Handled Development & Implementation of MS Exchange Mail Servers.
Served as an Assistant to the NT Admin. Primary Duties as a Novell Admin.
Worked under the LAN/WAN Manager.
Designed Software Images for Standardization of Workstations
Gerald Carter’s Education
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Other
BAS , Electrical Engineering
Honor Roll
Additional Information
Gerald Carter’s Websites:
Gerald Carter’s Interests:
Web 2.0, Regional Field Deployment, Business Ethics, Application Virtualzation, OS Virtualzation, Anime, Foreign films (English, Chinese, Japanese, Korean)
Gerald Carter’s Groups:
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Columbus, Ohio Technology Professional's -
Fans of Digsby
Gerald Carter’s Contact Settings
Interested In:
- reference requests
- getting back in touch
