
Kingston upon Thames, United Kingdom

Kingston upon Thames, United Kingdom
1 more...
A user-experience design professional focused on helping and enabling people to make great stuff that "just works".
Usability, user-centred design, customer insight, branding, strategy, business requirements, project management, training, workshop facilitation, mentoring, coaching, learning and development.
(Public Company; 10,001 or more employees; Online Media industry)
July 2001 — March 2006 (4 years 9 months)
A lead senior design position in BBC New Media's 40-strong, mixed discipline, User Experience Design Team.
Seminal contributer to the usability and user-centred design (UCD) culture in the BBC. Championed and provided expert internal consultancy on usability, accessibility and UCD activities in all areas of the BBC. Line management of usability engineers and designers. Devised and implemented training and development programme for designers. Managed external usability consultants, agencies and contracts.
Highlights include: 2002 BBC Homepage redesign, recruitment and development of usability specialists.
(Public Company; 10,001 or more employees; Online Media industry)
April 1999 — May 2001 (2 years 2 months)
Web production, technical innovation and specialist project management.
Established content usability evaluation practices in production and technical usability testing facilities. Developed multimedia delivery of interactive learning.
Highlights include: BBC Education's Work website, development of the GCSE Bitesize SMS service and work on the BBC's original broadband education pilots.
(Public Company; 10,001 or more employees; Online Media industry)
February 1998 — April 1999 (1 year 3 months)
Developed and delivered multimedia support tools and courses for training BBC staff about the internet and new media.
Highlights include: streaming media training to BBC Radio staff and BBC intranet website development including cover as the BBC's Intranet Manager.
(Public Company; 10,001 or more employees; Online Media industry)
February 1996 — February 1998 (2 years 1 month)
One of six original web producers at the BBC.
Developed and maintained 40+ BBC websites.
Also supported the development of technical infrastructure and provided training and expertise to other departments across the corporation.
Highlights include: back-end programming and launch of the BBC's first continuously updated online news service - BBC World Service's Cantonese daily bulletin; technical consultancy on Children in Need's first online donation site.
(Higher Education industry)
May 1995 — February 1996 (10 months)
Researcher in the Parallel Computing Research Group of the Electronic Engineering Department.
Worked on MONA LISA - a European project that produced the world's first real-time, virtual TV studio - Elset. Developed the project's web site which incorporated video clips and 3D VRML models used in demos. Supported virtual studio planning on Silicon Graphic workstations and designed printed brochure for public exhibitions.
(Online Media industry)
December 1994 — February 1996 (1 year 3 months)
Arts Council funded collaborative Internet art project. It focused on the issue of AIDS and raising awareness through participation and art collaboration.
(Higher Education industry)
January 1995 — September 1995 (9 months)
Lecturer, tutor and course examiner in Human-Computer Interaction for the compulsory unit of the second year undergraduate computer science course.
(Higher Education industry)
September 1992 — January 1995 (2 years 5 months)
Researcher in the Human-Computer Interaction Research Group of the Computer Science Department.
Worked on user interface design research for projects on telecoms decision support systems and air traffic control.
(Higher Education industry)
October 1991 — January 1992 (4 months)
Researcher in the Information Engineering Section of the Department of Electrical Engineering.
Evaluated visualisation user interfaces for an analogue circuit CAD system to develop cognitive models of the design process.
(Government Agency; Information Technology and Services industry)
October 1989 — September 1990 (1 year )
Research scientist in the Human-Computer Interaction Group of the Information Technology and Computing Division of NPL, the national UK standards research centre.
Investigated usability metrics.
Also developed and maintained the Macintosh network, equipment and usability evaluation laboratory.
MSc. in Information Processing: Computers and the Man-Machine Interface , 1990 — 1991
BSc. in Psychology , 1986 — 1989