VingCard Elsafe Service Desk Co-ordinator, Philomath, Entrepreneur
Melbourne Area, Australia
- Current
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- Service Desk Co-ordinator at VingCard Elsafe
- Creator/Project Manager at FoodGod Victoria (Sole Proprietorship)
- Owner at Neolux Communications (Sole Proprietorship)
- Past
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- Vingcard Service Technician at VingCard Elsafe
- Night Auditor at Miami Hotel Melbourne
- Front Office Manager - DAGM (Contract) at MAB Corporation
- Bartender at Royal Park Hotel
- Front Desk Supervisor at Atlantis Hotel
- Taxi Driver at Bay City Cabs
- Front Desk at Manor House Serviced Apartments
- Customer Service Representative at Optus Vision
- Control Room Operator at Moonee Valley Racing Club
- Education
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- Penleigh and Essendon Grammar School
- Recommended
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2 people have recommended Guy - Connections
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45
connections
- Industry
- Security and Investigations
- Websites
Guy Martin’s Summary
Recently promoted to Service Desk Co-ordinator for Vingcard Elsafe servicing hotels across Victoria, South Australia and Tasmania. This is a specialised role requiring skills in IT (software/networking), mechanics (locks/encoders/safes), electronics (lock control units/encoders/safes), and communication (hotel staff/guests/suppliers). The nature of the work requires a high-level of diagnostic skills, and this is one of my favourite aspects of the job. I also schedule and co-ordinate technicians to ensure the department runs efficiently. In addition I handle all the VingCard Marine orders and support across the three states.
I'm also actively connecting with other service and sales people not only within the Vingcard realm, but with PMS systems and other related industries. I'm keen to foster an open and collaborative global environment that can make my job even more rewarding and increase client satisfaction (which is already high just due to the quality of Vingcard and Elsafe).
In 2004 I submitted a design for an international logo competition for Wikipedia, a Top 10 Global website. While my design wasn't chosen for the Wikipedia, the members of what was to become the Wikimedia Foundation asked if they could use that design to represent the Foundation as they felt it was a perfect fit. My design has now become the basis of the Wikimedia Visual Identity Guidelines, and is seen by millions of people around the world. I'm pretty happy with that.
I'm more than happy to connect with people who are willing to share knowledge to the benefit of all parties, and who have an ethical base for doing business.
Guy Martin’s Specialties:
Lock mechanics, access control systems, networking, PMS integration, database development, diagnostics, customer relations, labour scheduling, programming, PHP, HTML, SQL, logo design, web design and development, branding, supplier negotiation, motion-picture/television production (tech/creative), amateur understanding of Trade Practices, Copyright, IP laws and legislation (although, 'I.A.N.A.L.'), copyediting.
Guy Martin’s Experience
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Service Desk Co-ordinator
VingCard Elsafe
(Privately Held; 201-500 employees; Hospitality industry)
November 2008 — Present (2 months)
Responsible for the co-ordination of and performance of maintenance, repair and technical support for access control systems and in-room safes at hundreds of hotels throughout Victoria, South Australia and Tasmania.
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Creator/Project Manager
FoodGod Victoria (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Restaurants industry)
February 2003 — Present (5 years 11 months)
Created, designed and developed FoodGod Victoria, a restaurant review website (http://foodgod.com.au). Distributed contributors make up the bulk of reviews and articles. Supported by Coca-Cola Amatil through Grinders Coffee, FoodGod is positioned to become the primary reference for restaurants-goers in Victoria.
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Owner
Neolux Communications (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Internet industry)
January 2000 — Present (9 years)
Parent business for FoodGod.com.au and other projects.
Designed the "Wikimedia Foundation" logo, and "WikiQuote" logo. -
Vingcard Service Technician
VingCard Elsafe
(Privately Held; 201-500 employees; Hospitality industry)
April 2008 — November 2008 (8 months)
Responsible for maintenance, repair and technical support for access control systems and in-room safes at hundreds of hotels throughout Victoria, South Australia and Tasmania.
Vingcard Elsafe is the premier global provider of hotel access control systems, based in Norway. -
Night Auditor
Miami Hotel Melbourne
(Privately Held; 1-10 employees; Hospitality industry)
October 2007 — March 2008 (6 months)
I worked at Miami Hotel for a few months as Night Audit, while simultaneously working on my web development skills and FoodGod. The night shift hours suited me as I had less responsibility, and could work on my other projects during the day, while continuing to receive income to cover living expenses.
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Front Office Manager - DAGM (Contract)
MAB Corporation
(Privately Held; 11-50 employees; Hospitality industry)
July 2007 — September 2007 (3 months)
During the short time I worked with at DAGM (Docklands Apartments Grand Mercure) I implemented a number of procedures and policies leading to a more consistent operation of the Front Desk. I also actively listened to the staff and other departments about particular problems, noting that rostering was a major issue for many. I created a roster that not only served the business demands, but based on feedback from those concerned made a significant difference to the morale of the Front Desk team.
Unfortunately, this position was made redundant from due to a restructure after only 6 weeks of employment. -
Bartender
Royal Park Hotel
(Privately Held; 1-10 employees; Hospitality industry)
April 2007 — July 2007 (4 months)
Tended bar as a way to broaden my industry knowledge. Worked with management to improve reporting, inventory control, cash management, and increase patronage with marketing ideas.
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Front Desk Supervisor
Atlantis Hotel
(Privately Held; 11-50 employees; Hospitality industry)
April 2003 — July 2007 (4 years 4 months)
I ensured the Front Desk operated smoothly by creating and documenting various procedures and policies, which did not exist prior to my arrival. I was also responsible for training new staff, and served as an intermediary between management and front line staff. I applied many of the skills and insights I have learned in other aspects of my life to my work at the Atlantis Hotel, leading to a number of improvements to the overall operation. This also assisted in my understanding of the hotel industry in Australia, and the unique variables that this industry deals with daily.
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Taxi Driver
Bay City Cabs
(Privately Held; Transportation/Trucking/Railroad industry)
1998 — 1999 (1 year)
Another interesting diversion working as a Taxi Driver for over a year. I learned more about people and basic business management in this job than other jobs up to this point.
As a good taxi driver, knowledge of the area is obviously important, but there are some other surprising skills one should have, including customer service, an ability to relate and empathise, provide advice, identifying and dealing with problematic situations, and more. As there is a stigma against taxi drivers, it is also rewarding to change a customer's mind about the job and the people that do it. Financial management and reporting skills are also required as taxi drivers are effectively running a sole proprietorship from the car.
I recommend this position to anyone looking for a way to improve customer service skills and learn basic business management. -
Front Desk
Manor House Serviced Apartments
(Public Company; 1-10 employees; Hospitality industry)
1999 — 1999 (less than a year)
In the short stay at this business, I designed stationery that is still in use, and maintained the computer systems in addition to the standard hotel front desk work.
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Customer Service Representative
Optus Vision
(Public Company; 1001-5000 employees; ASX:SGT; Telecommunications industry)
1997 — 1998 (1 year)
While at Optus I developed an intranet for CSRs, and also developed Productivity Evaluation Tools for Team Leaders. These tools were then distributed across all Optus CS centres and used nationally to assist in CSR Productivity Evaluation.
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Control Room Operator
Moonee Valley Racing Club
(Privately Held; 501-1000 employees; Broadcast Media industry)
1993 — 1995 (2 years)
Additional Information
Guy Martin’s Websites:
Guy Martin’s Interests:
Cybernetics, Philosophy, Sociology, Science Fiction, Psychology, Technology, Aesthetics, Linguistics, Cosmology, Quantum Physics, Zen
Guy Martin’s Groups:
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Killer Idea Developers (KID) -
Hotel Technologies & Software -
Hotel Industry Professionals Worldwide -
VingCard Elsafe -
ADR, Conflict Resolution and Mediation Exchange
Guy Martin’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
