Gil Keinan, MBA McHM

Vice President of Business Development at ICE Portal

Location: Miami/Fort Lauderdale Area
Industry: Leisure, Travel & Tourism

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Gil Keinan, MBA McHM's Overview

Current

Vice President of Business Development at ICE Portal

Past

Chair/Founding Board Member at Pro Bono Advisors
Managing Director at First Class Service
San Francisco- Assistant Director of Rooms (Acting Director) at Four Seasons Hotels and Resorts

Front Office Manager at Four Seasons Resort Punta Mita
Front Desk Manager at Four Seasons Resort Whistler
Guest Services Manager at Four Seasons Resort Costa Rica at Four Seasons Hotels and Resorts
Hotel Assistant Manager at Beverly Wilshire at Four Seasons Hotels and Resorts
Multiple positions- Four Seasons Hotel Berlin- Germany- at Four Seasons Hotels and Resorts
Multiple positions- Four Seasons Resort Palm Beach at Four Seasons Hotels and Resorts
Multiple positions- Part time at Sorat Hotel Spree Bogen Berlin

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Education

University of San Francisco - Masagung Graduate School of Management
Cornell University - S.C. Johnson Graduate School of Management
University of Surrey

Recommendations

15 people have recommended Gil

Connections

500+ connections

Websites

Results-focused, dedicated manager with 11+ years of progressive international leadership experience leading luxury hotels/hotel groups to exceptional performance, and a history of innovation and rapid career advancement. Full knowledge of all facets of the industry based on an extremely integrated background involving hands-on experience at every level for exclusive hotels and ownership properties.

Specialties

Business Development • Start Ups/Turnarounds • Account/Territory Optimization Team Leadership/Motivation
Account/Territory Optimization • Strategic Planning • Customer Service • Outsourcing • Asset Management
Process Improvement • Technical Writing • Deployment/Migrations • Risk Management • Union Relations

Fluent in Hebrew, Spanish, and German. Basic knowledge of Arabic.

Vice President of Business Development

ICE Portal

Privately Held; 11-50 employees; Information Technology and Services industry

June 2011 – Present (9 months) Miami/Fort Lauderdale Area

ICE distributes rich content (photos, 360 degree virtual tours, videos, etc) to over 30,000 internet travel booking sites and over 11 million global consumers monthly. We can produce high quality content or use the client's existing material. Our technology will present the property in the best light possible and ensure increased conversion through existing channels. Our proven formula involves a superior product, dedicated customer service and a commitment to our client’s success.

Chair/Founding Board Member

Pro Bono Advisors

March 2010 – August 2011 (1 year 6 months) San Francisco Bay Area

PBA is a non-profit group of experienced professionals from various backgrounds that have shown exceptional success in their chosen careers and are now looking to assist younger companies in making the right choices.

Managing Director

First Class Service

Privately Held; 51-200 employees; Outsourcing/Offshoring industry

May 2009 – February 2011 (1 year 10 months)

First Class Service provides hotels the option of forwarding Concierge/Guest Services related calls and emails to a call center that is manned by professional local Concierges. Integrated IVR, ACD & CRM technologies enable the concierge to know where the call originates from which ensures a seamless experience for the guest and varying client’s service standards enforced.
o Average 60% cost reduction per call
o At peak 60 home based agents
o Average interaction time 160 minutes
o Client’s mystery shopper results increased by 16% month over month.
o 0%/month abandonment goal achieved 3 times
o No hold time. Never.
• Preliminary: Current conversion 66%
• Developed a Balanced Scorecard approach to tracking & improving KPI
• Company was acquired in Feb 2011

San Francisco- Assistant Director of Rooms (Acting Director)

Four Seasons Hotels and Resorts

Privately Held; 10,001+ employees; Hospitality industry

January 2000 – December 2009 (10 years)

Managed all aspects of the rooms division and building operations namely front desk, valet services, reservations, housekeeping, laundry, engineering, security and residences. Supervised cross-functional staff of 178 including 32 direct reports with managerial oversight. Designed and administered customer surveys, and reviewed AAA and Mobile ratings to further clarify customer expectations. Scope of accountability included staffing, contract negotiations, contractor management, budgeting, and cost control. Ensured compliance with all HOA bylaws. Requested to develop and foster relations with high-profile clients and corporate accounts.
• Worked in cooperation with 14 contracting companies during renovations of rooms and corridor to successfully ensure completion of project in accordance with specifications and within a $7M budget
• Devised and applied upselling sales techniques that grew revenue by 250% within a 3-year period.
• Key player in the creation, development and launch of various incentive programs focused on large-dollar accounts. Result: Captured an additional $3M in new revenue.

Front Office Manager

Four Seasons Resort Punta Mita

January 2005 – January 2007 (2 years 1 month)

Rapid promotion through a series of increasingly responsible management positions during a period of accelerated growth and global expansion to formulate new development plans and budgets, handle staffing problems and address customer-satisfaction issues. Managed 12 Department Heads and a total staff of 78 in departments supporting the front desk, concierge and guest services, PBX, residences, clubs and villas.
• Spearheaded opening of Residence Clubs, 8 new Residences Villas and 4 new Suites (15 keys) and credited with timely preparation of new ownership agreements, and corporate FF&E compliance. Result: All openings were successful and 3 months ahead of schedule securing an additional $450K in revenue.
• Elevated hotel management processes and captured significant financial improvements by upgrading system to OPERA, a state-of-the-art property management software.
• Led successful renegotiations for annual contracts and Union Collective Bargaining agreements.