Gustavo Huerta

Current

• Customer Services Manager at Oracle

Recommended

15 people have recommended Gustavo

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Blog
• My Company
• Schedule a meeting with me...

Gustavo Huerta’s Summary

A successful Leader with a demonstrable track record of strategic, tactical and operational success with a proven ability to lead and operate at all organisational levels. A persuasive communicator with the ability to work across cultural boundaries. A highly competent and internationally experienced I.T. and Telecommunications professional with significant exposure to working and operating in technically complex business critical environments.

Exceptional people management and communication skills with a proven and pragmatic approach to the delivery of ITIL-based services. Day to day management of service delivery, project management and service operations personnel. Manage delivery of service within SLA's to include implementations, reports and deliverables, timeline, budget, quality and Customer satisfaction.

Proven ability to build productive partnerships with a broad range of stakeholders such as Service Delivery teams, Clients, Senior Executive Committees, Boards, Government Representatives, Vendors and Unions.

Recognized as an inspirational leader with a demonstrated ability to engage teams in service delivery improvement programs.

Gustavo Huerta’s Specialties:

Information Technology
Outsourcing Experience
ITIL Foundations Certification
PRINCE2 Practitioner Certification

Gustavo Huerta’s Experience

• Customer Services Manager

  Oracle

  (Public Company; ORCL; Information Technology and Services industry)

  July 2007 — Present (2 years 5 months)

  - Represent the customer within Oracle and act as their advocate
  - Manage the contract or delivery engagement as defined by support services line management.
  - Act as a primary contact for support.
  - Develop and maintain relationships with senior management across lines of business within the designated account(s) and relevant third parties
  - Offer and deliver change management advice to the account
  - Plan and deploy appropriate Support activities to ensure effective delivery within agreed budgetary constraints
  - Establish and communicate the Service spectrum within the account(s) and identify potential sales opportunities
  - Ensure the support strategy complements and enhances the overall account strategy
  Actually,I manage the On-Demand Service Delivery for customers in the following industries: Biotechnology, Food Production, Semiconductors, Entertainment, Cosmetics, Aviation, Financial Services, Marketing and Advertisement, Automotive, Building.

Additional Information

Gustavo Huerta’s Websites:

• My Blog
• My Company
• Schedule a meeting with me...

Gustavo Huerta’s Groups:

MSCE, CNE, CLP, ITIL Foundations, PRINCE2 Practitioner, PMP, PSVillage, As a fellow LION, Babel, ExecuNet, 1980s Group, 1980s Group, Toplinked.com

•    BossTalks.com
•    LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
•    ITSM (ITIL) Professionals
•    Facebook.com
•    Novartis and ex-Novartis employees
•    Indra Alumni
•    Lotus Professionals (3500+ Members)
•    TopLinked.com (Open Networkers)
•    Leading International Open Networkers (LION)
•    Blackberry Addicts
•    MindManager Enthusiasts
•    Cat Lover Group
•    The ITIL Group
•    Novartis Alumni
•    SP Alumni and Colleagues
•    InvitesWelcome.com (Open Networkers)
•    ITIL-certified experts (4000+)
•    ORACLE CONNECTIONS
•    Oracle ERP ...
•    Management Society
•    LION500.com (Open Networkers)
•    Oracle SDMs
•    Oracle USA
•    Oracle Corp.
•    Honda Car Owner
•    Cat's Best Friends Worldwide
•    Oracle Data Integration: Warehouse Builder (OWB), Data Integrator (ODI), Data Profiling and Quality
•    Mobile Apps Feed
•    Linked.cl
•    SAP universe - www.sapuniverse.com
•    Evalueserve Circle of Experts
•    IT/ IS Manager in Israel
•    Sourcing Specialist
•    The RPO Network
•    Call centre outsourcing to SA
•    Freelance Executive Network
•    The Linked CXO / President, CEO, COO, CIO, CTO, MD, VP, Director 's
•    Outsourcing world
•    SaaS (Software as a Service) Networkers
•    Oracle On Demand
•    Job Referral Network
•    Indra Spain
•    Indra Chile
•    Indra Mexico
•    Indra USA
•    ex-Soluziona
•    ex-Azertia
•    Indra Portugal
•    Indra Argentina
•    Visionaries In Technology (VIT)
•    Latinum IT

Gustavo Huerta’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• expertise requests
• reference requests
• getting back in touch