Glenn Fitzpatrick

Current

Teacher's Assistant at University of Maryland University College
Systems Analyst at Verizon Wireless
Consultant at Metro Collective

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Past

Special Project Coordinator at Verizon Wireless
Executive Relations Coordinator at Verizon Wireless
Moderator/Maintainer at Radio KRUD

4 more...

Education

University of Maryland Baltimore County
Villanova University
University of Maryland University College

1 more...

Recommended

4 people have recommended Glenn

Connections

51 connections

Industry

Telecommunications

Websites

My Blog

Glenn Fitzpatrick’s Summary

Accomplished customer relationship advocate and entrepreneur, interested in helping organizations communicate internally and externally via emerging media and computer supported cooperative technologies.

Glenn Fitzpatrick’s Specialties:

Telecommunications; supporting federal, state and local government agencies; quality management; interacting with news and photo media content producers and music industry

Glenn Fitzpatrick’s Experience

Teacher's Assistant

University of Maryland University College

(Educational Institution; Higher Education industry)

September 2009 — Present (3 months)

Provide technical assistance and classroom support for an undergraduate course on digital photojournalism. Educate students on the use of photographic technique, equipment and software, providing input, feedback and encouragement. Design, construct and maintain an online gallery for class submissions. Collaborate with instructor on lecture material and provide additional material for online discussion in order to reinforce classroom teachings.
Systems Analyst

Verizon Wireless

(Public Company; VZ; Telecommunications industry)

August 2009 — Present (4 months)

Serve as point-of-contact and subject matter expert for desktop system processes, requirements and enhancements related to the National Government / Federal Accounts department. Perform system maintenance as necessary per end-user requests. Assist with user acceptance / bug testing of sales and customer service systems in development. Provide assistance with the migration of key, sensitive accounts across billing systems as requested. Collaborate with Training, Communication and Operations departments to produce required support and reference materials.

- Discovered a flaw in how certain discounts could be self-provisioned, allowing a potentially large number of ineligible users to receive discounts in error. Designed and promoted a series of steps to research and verify eligibility, correct accounts, and prevent further loss of revenue. (October 2009)
Consultant

Metro Collective

(Photography industry)

April 2007 — Present (2 years 8 months)

Consultant and advisor to the photographers of the Metro Collective organization, providing technical experience and knowledge to international award-winning photojournalists based in Washington, D.C. Maintain the organization’s online presence using a content management system, and provide training on its use. Collaborate on site design with the photographers and website developer. Provide written works and descriptions to accompany photographers’ submissions when necessary.