
Director Business Service Management Consulting
Munich Area, Germany

Director Business Service Management Consulting
Munich Area, Germany
Winner Business Process Award 2008
IT Service Management, Business Service Management, IT Strategy, Sourcing Strategies, ITIL, Change Management Coaching, Consulting, ISO 20000 Consultant & internal Auditor, IT Security Management
(Privately Held; Information Technology and Services industry)
November 1999 — Present (10 years 2 months)
(Public Company; 10,001 or more employees; Transportation/Trucking/Railroad industry)
October 2005 — December 2007 (2 years 3 months)
Project Manager for Multi-Provider Sourcing project. Implementation of ITIL Processes & Service Desk design
(Privately Held; 11-50 employees; Management Consulting industry)
January 1994 — October 1999 (5 years 10 months)
MS ,
Music, High-End, Vinyl, Fitness
AGBC - American German Business Club, HDI CE - Honored Member, itSMf, ITSMI, GPM/IPMA
Winner Business Process Award 2008,
GPM/IPMA certified
ISO 20000 certified consultant and internal Auditor,
ITIL certified,
V-Model XT certified,
PRINCE2 certified,