
Experienced IT Process Improvement and Quality Management Consultant, Lead Assessor and IT Auditor
The Hague Area, Netherlands

Experienced IT Process Improvement and Quality Management Consultant, Lead Assessor and IT Auditor
The Hague Area, Netherlands
Managing Consultant in IT Planning & Organisation, Process Improvement and Service Management. Background in Industrial Organisation, trained in project management, informatics, sociology and management of change. Experience in domains such as government, (IT) service organisations, banking & insurance, research institutes and industry.
Focus on assessing, modelling, deploying and improving processes and services, mainly in IT-organizations. Certified (lead) assessor in CMM/CMMI, Bootstrap and ISO 15504 (SPICE) and familiar with Cobit, ITIL, ASL, BiSL, IT Service CMM, CMMI-SVC, CMMI-ACQ and Prince2. Experience as QA-officer and project auditor.
Currently also involved in GreenIT projects, like GreenScans and a GreenStrategy Workshop, as part of Capgemini's GreenSourcing Approach.
Employed by Capgemini Netherlands since April 2001. Broad experience with IT-processes in different environments, analytical skills, oversight within projects and able to clarify abstract concepts, both on paper and face to face with clients. Honest and open in his opinions. Perseverant and always striving for quality and useful results. Aiming both on short term gains, and on lasting effects on the long term.
Software Process Improvement (SPI), based on Quality Models (CMM, CMMI, ISO 15504, ISO 9000:2000, CobiT, Bootstrap, EFQM), Project Management, IT Service Management (ITIL, IT Service CMM, ASL/BiSL), Service Level Agreements
(Public Company; 10,001 or more employees; CAP; Information Technology and Services industry)
April 2001 — Present (8 years 9 months)
Establishing and improving IT processes (IT Governance, Application Development, Operations, Application Maintenance, Project Management and Enabling Processes, using models like CMMI, ITIL, ASL, BISL, CobiT),
Assessments and Audits (based on models like CMM, CMMI, ISO 15504 (SPICE), IT Service CMM, ITIL, ASL, BISL, EFQM, ISO 9000:2000).
Coaching and training of people involved in IT Improvement and Quality Management.
GreenSourcing (making IT organizations sustainable and "greener", and able to add value to other organizations in achieving and managing a proper balance between Planet, People and Profit)
New age, Spirituality, Taoism, NLP (Neuro Linguistic Programming), Skiing, Cycling, Camping, Coaching/supporting my sons football activities, Tennis
Royal Institute of Engineers (KIVI), Dutch Association of IT specialists (NGI), SPIder (SPI Network Organization in the Netherlands), ESPI (European Software Process Improvement Network)