
Trustworthy Computing Product Management at Microsoft Corporation
Greater Seattle Area

Trustworthy Computing Product Management at Microsoft Corporation
Greater Seattle Area
As a versatile IT professional, I have over 16 years experience in the IT industry. For the first 10 years, I worked for large enterprises supporting and deploying IT projects, and managing IT support teams. I hold certifications as a Microsoft Certified Systems Engineer (MCSE) for Windows 2000/Windows NT4, as well as a certification in Information Technology Infrastructure Library (ITIL). I’m also have an MBA from the University of North Carolina-Chapel Hill.
Within the last 6 years, I’ve been utilizing my MBA to manage and build the MSDN Webcasts marketing program at Microsoft targeted at professional developers and architects in the US. You can find my work at http://msdn.microsoft.com/webcasts or at http://blogs.msdn.com/msdnwebcasts. I’ve managed to reach over 2.5 million webcast viewings over the last few years, while increasing customer satisfaction and increasing unique attendees we bring into the program.
For the last year, I was selected by the US Army Psychological Operations to be re-commissioned and recalled back to active duty with US Army Special Operations. I served in Operation Enduring Freedom as a Psychological Operations (PSYOP) detachment commander to command Tactical PSYOP Detachment 1210 to conduct special operations within a combat zone in Eastern Afghanistan. I served with Task Force Spartan, which was comprised of the 3RD Brigade/ 10TH Mountain light infantry division. Since then, I have managed the Microsoft Certified Professional (MCP) program worldwide. I'm currently in Microsoft Trustworthy Computing helping developers to find find guidance, essential information, and tools for developing secure applications and writing secure code.
The intrinsic value I can bring to any organization comes mainly from my MBA, work experience with IT industry/technical product/audience marketing, and serving in the military during wartime.
technical audience marketing
technical support/deployment/management
finanical management
MCSE NT4/Windows 2000, ITIL
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
April 2008 — Present (1 year 8 months)
I manage the developer audience strategy and relationships within the Trustworthy Computing Initiative. I hope to plan, build, deploy and measure developer audience focused content. My overall objective is to make our security content easier to find for all technical audiences who need access to it.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
July 2007 — April 2008 (10 months)
• Tangible MCP 2008 Phase 1 - Benefits launched on October 18th worldwide at https://mcp.microsoft.com/mcp
• Project managed and launched MCP Benefits program that had failed to launch for the last two years
• Streamlined MCP welcome kit bill of materials(BOM) that saved over $180,000 a month, and reduced shipment times
• MCP Benefits were part of a collaborative effort that drove 19% growth due to the strength in MCP worldwide community
• Q3 FY08 grew revenue Q/Q by 32% ($6.0M) and is the highest revenue achieving quarter in 5 years for the certification business. Regionally we see Q/Q growth in APAC $644K (61%), India $1.1M (58%), Germany $612K (41%) and Western Europe $1.1M (39%)
• Drove active worldwide MCP community participation from 800,000 to 950,000 (19%) active MCP community members
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
March 2007 — June 2007 (4 months)
Returned from active duty with the United States Army, and have integrated back into my previous marketing job at the Microsoft Corporate campus in Redmond, WA, to manage and grow MSDN Webcasts. In addition I’ve taken on additional responsibilities to manage and grow MSDN Virtual Labs, and MSDN podcasts marketing programs. I’ve begun the initial FY08 planning with internal stakeholders for providing marketing planning and management for webcasts, podcasts, and virtual labs to support the combined launch of Longhorn (Windows Server), Orca (Visual Studio), and Katmai (SQL Server).
(Government Agency; 10,001 or more employees; USA; Military industry)
January 2006 — February 2007 (1 year 2 months)
Commanded 20 Soldiers in an eastern Afghanistan combat zone in support of the Spartans - 3RD Brigade/10TH Mountain light Infantry Division. Recalled to active duty by US Army Special Operations and mobilized as a PSYOP detachment commander in order to command Tactical PSYOP Detachment 1210 to conduct special operations within a combat zone in Eastern Afghanistan. I provided tactical PSYOP in support of Task Force Spartan comprised of the 3RD Brigade/ 10TH Mountain light infantry division. US Army Psychological Operations is a subordinate command within US Army Special Operations.
(Computer Software industry)
2003 — 2007 (4 years )
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
June 2001 — December 2005 (4 years 7 months)
I successfully managed the marketing budget and vendor resources to manage and grow the MSDN Webcasts and MSDN Architecture Webcasts program. Through customer experience improvements to content, better integrated marketing, and collaboration, I’ve increased the MSDN Webcasts reach by over 2 million webcasts viewings, while also increasing customer satisfaction scores 12% over the last five years. I planned and managed the MSDN Webcasts Blog, MSDN Webcasts Bloggers, TechNet Webcasts Bloggers, MSDN Webcasts Developer Center to humanize Microsoft and bring MSDN Webcasts into the professional developer community. The blogger sites alone reached over 4 million impressions in one year. I provided thought leadership and initial designs for the webcasts team to launch a viral marketing campaign called Source Fource to drive attendance, evaluation completion, and awareness for MSDN Webcasts. Source Fource was the runaway hit at Microsoft TechEd 2006.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
February 1999 — May 2001 (2 years 4 months)
I was the customer advocate for my Microsoft Premier Enterprise accounts in the New York and New Jersey East regions responsible for providing enterprise level technology guidance, and problem resolution for Microsoft products and technologies. While assisting my customer to identify the right level of service, I also increased technical account management consulting revenues from $231,000 to $571,320, which is a 147% increase from the previous year. This was done through showing and proving key value to my accounts in services provided and for my accounts future support requirements. I was a key contributor in closing a $12 Million dollar Enterprise Agreement to BB&T. While I provided 7/24 account management, I also attended and graduated with an MBA from Kenan-Flagler Business School at University of North Carolina at Chapel Hill, North Carolina while working full time at Microsoft Premier Support as a Technical Account Manager.
(Public Company; 10,001 or more employees; Investment Banking industry)
June 1997 — February 1999 (1 year 9 months)
Member of the network migration team responsible for migrating network services for the Royal Bank of Canada Dominion Securities (RBCDS) network from their offices at 160 Water Street to the new building at One Liberty Plaza. Through close coordination with the Systems Architect, I provided technical support to upgrade and migrate Windows NT 3.51 standalone workstations to a NT 4.0 Single Master Domain Model. Utilizing Microsoft technologies, we consolidated system administration for Novell and Windows NT 4 fileservers for over 750 users in the RBCDS dominion securities office in New York City. I was later promoted to manage the PC Systems group and report into the RBCDS Systems Architect. My responsibilities included managing PC operations teams of 10 employees to provide Windows Technology support for over 750 users in the Royal Bank of Canada – Dominion Securities (RBCDS) trading floor, back office bank operations, and back office systems.
(Public Company; 10,001 or more employees; AIG; Insurance industry)
August 1993 — June 1997 (3 years 11 months)
I was part of a two man team to provide network administrator support for the AIG Houston regional office. During my tenure here, I helped to consolidate the computer inventory, standardize the workstation image, move all servers onto back up power, and completed several hardware, cabling, and network upgrades to provide critical network support and planning to provide network services to ensure that the Houston regional office was successful in providing insurance underwriting services to its clients. After two years, I was promoted to the senior role, and managed one employee and several contractors to provide network administration and technical support for mission critical applications such as SPARS for the AIG Domestic Brokerage Group (AIGDB). As the Senior Network Administrator, I successfully led the first AIG Windows NT 4.0 migration project for Domestic Brokerage Group in the regions.
(Public Company; 10,001 or more employees; CBE; Electrical/Electronic Manufacturing industry)
January 1991 — November 1992 (1 year 11 months)
Provided Novell network administration support to consolidate 13 Novell/Token Ring networks for Cooper Industries corporate office. I worked as temporary contractor for the Senior Network administrator to upgrade the Novell servers from 2.2 to 3.11, consolidate the Novell servers into a computer room, and collapse the 13 smaller token ring networks into 1 ring per floor for 5 floors that was connected to a collapsed token bring backbone running at 16 mbps. Implemented hardware and software upgrades installed NetWare 3.11 servers, workstations, new application installations, implemented modifications, and maintenance for the existing IBM Token Ring Local Area Network at Cooper Industries corporate offices.
MBA , Management, Marketing , 2000 — 2001
BBA , Finance , 1989 — 1992
blogging, online marketing, social networking, roles and responsibility of CIO, value of IT Certifications in improving consistent IT delivery
Veterans of Foreign Wars (VFW)
National Rifle Association(NRA)
Sons of the American Revolution Scholarship
Microsoft Premier East BullDog Award
Microsoft Extreme Team Award 2003
Bronze Star Medal, Operation Enduring Freedom 2006-2007
Bronze Star Medal, Operation Iraqi Freedom 2008-2009