User experience/information architect, interaction designer, usability wonk, Asian Americanist
Greater Chicago Area
User experience/information architect, interaction designer, usability wonk, Asian Americanist
Greater Chicago Area
With 12 years of experience in predominantly consumer-facing e-commerce and online retailing websites, I transform insights derived from observations of consumer behaviors within their unique contexts into user experiences of remarkable value for my clients.
I seek leadership opportunities in user experience, interaction design, information architecture, information design, and usability work where my cross-disciplinary knowledge can provide the most impact where users and businesses intersect.
User interface design, interaction design, information architecture, branding, corporate identity design, persona design, wireframing, prototyping, server scripting, creative-strategy-technology integration, client-side programming, relational databases, usability testing, qualitative and quantitative analysis.
(Public Company; 10,001 or more employees; SHLD; Retail industry)
January 2008 — Present (7 months)
On contract to Sears Holdings.
(Privately Held; 201-500 employees; Internet industry)
September 2006 — January 2008 (1 year 5 months)
Understand user needs and translate them into actionable plans for various projects involving millions of users.
Work with IT resources and user centered design principles to produce design documentation in the form of wireframes, content inventories, alignment diagrams, concept models, and presentations in various formats.
Conduct usability testing, study and produce qualitative research with representative users.
(Privately Held; 1-10 employees; Marketing and Advertising industry)
June 2005 — June 2006 (1 year 1 month)
Strategic design, technology, and branding for clients of all sizes.
(Sole Proprietorship; Myself Only; Internet industry)
1996 — 2006 (10 years)
Front-end design and development and branding services for organizations of all sizes; integration of solutions into synergistic entities driven by business strategy; cross-functional teamwork coordination.
(Internet industry)
2001 — 2002 (1 year)
(Internet industry)
February 1997 — November 2001 (4 years 10 months)
Part-time, then later, volunteer coordinator of a nationwide Asian American and Pacific Islander nonprofit and community based organization information sharing network.
(Public Company; 501-1000 employees; Internet industry)
November 1999 — May 2001 (1 year 7 months)
Client-side developer, integrator for multiple creative and technical workstreams.
(Privately Held; 11-50 employees; Marketing and Advertising industry)
November 1998 — October 1999 (1 year)
Graphic design and technology solutions for clients of all sizes.
(Public Company; 10,001 or more employees; Marketing and Advertising industry)
July 1998 — October 1998 (4 months)
Design and technology implementation for internal and customer-facing websites.
(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)
March 1996 — February 1997 (1 year)
Integrated design & technology solutions for a Southern California consortium of 12 Asian American and Pacific Islander nonprofit and community based organizations.
MA, Asian American Studies, 1994 — 1996
BA, Rhetoric, 1989 — 1993
Study Abroad, English, Politics, Anthropology, July 1991 — July 1992
User centered design, information architecture, interface design, information design and presentation, client and server scripting, DOM manipulation, Asian American Studies, Chinese American history, Hung Gar, graphic design.
Chicago Chinese American Historical Society, Chinese Historical Society of America, UCLA Alumni Association - Chicago Chapter, Chicago Chinese Cultural Center, Kong's Siu Lum P'ai Kung Fu Association, OCA-Chicago