Desktop and Business Systems Support Technician
Greater Philadelphia Area
Desktop and Business Systems Support Technician
Greater Philadelphia Area
Evening & Weekend COMPUTER SUPPORT Services:
- On-site and Remote Computer Support
- Hardware & Software Installations, Upgrades, & Support
- Consultations, Training, Tutoring, & Documentation
- Anti-Virus, Anti-Spyware, & Firewall Protection
- Disaster Preparedness & Recovery
- Safe Family Computing Measures
- Data Backup & Recovery
SOFTWARE:
Win 95-Vista | Mac OS X Jaguar–Leopard | Office 95-2007 | Office X & 2004 for Mac | Blackberry Desktop & BES Config | Footprints Service Desk Automation | SAP Business One | SQL Server Admin & T-SQL | Norton Ghost 2003 | WS_FTP, CuteFTP, & Interarchy | MS Office FrontPage | Macromedia Dreamweaver | Adobe Photoshop | MS Remote Desktop | Timbuktu Pro for Win & Mac | RealVNC Client & Server | SonicWall Global VPN Client | Office Live | Terapad | Blogger | Picasa | Partition Magic | DiskWarrior | TechTool Pro | iTunes | LogMeIn
HARDWARE:
Pentium II – Core 2 desktops & laptops | PPC & Intel iMacs, PowerBooks, MacBooks & MacBook Pros | iPhone | Blackberry 7280, 7290, 7100g, 8700c, 8800, 8310, 8820 | Intermec, Palm, Treo, & Handspring handhelds | Switches, Hubs, Wired & Wireless Routers, Airport Base Station | External Drives & Optical Drives | Printers, Copiers, Scanners, & FAX machines
Evening & Weekend COMPUTER SUPPORT Services:
- On-site and Remote Computer Support
- Hardware & Software Installations, Upgrades, & Support
- Consultations, Training, Tutoring, & Documentation
- Anti-Virus, Anti-Spyware, & Firewall Protection
- Disaster Preparedness & Recovery
- Safe Family Computing Measures
- Data Backup & Recovery
(Privately Held; 11-50 employees; Marketing and Advertising industry)
April 2004 — Present (4 years 5 months)
<http://www.americantelecast.com>
(Public Company; Pharmaceuticals industry)
1998 — 2000 (2 years)
<http://astrazeneca.com>
Also worked for former Astra Pharmaceuticals assisting with the integration of two mergers, the Astra Pharmaceuticals merger and the AstraZeneca merger.
(Government Agency; Military industry)
May 1994 — May 1998 (4 years 1 month)
<http://www.af.mil>
Master, Information Systems, 2004 — 2007
GPA: 4.0 of 4.0
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Completed courses: Information Technology Project Management; SQL Server Administration/Relational Database Design
Bachelor, Sociology and English double major, 2002 — 2003
cum laude
AAS, Electronic Systems Technology, 1994 — 1998
GPA: 4.0 of 4.0
* EarthAsylum. Leadership Towards a Better Future. www.earthasylum.org,
* UNCG Sociology Club. "Be the Change You Want to See in the World.",
US Air Force Commendation Medal,
UNCG Chancellor's and Dean's Lists and graduated with the cum laude designation