Genaro Geneta

Current

Virtual Assistant, Article Writer, Data Entry Professional, SEO at oDesk.com
Virtual Assistant at Get The Word Out Communications

Past

Operations Associate at HSBC
Provider Claims Associate at TeleTech
Coding Supervisor at Quorum Lanier Philippines Inc.

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Education

University of the Cordilleras

Connections

57 connections

Industry

Internet

Websites

Genaro Geneta’s Summary

Gene Geneta is a highly personable corporate professional with twenty years BPO experience in project and account management in litigation database processing combined with experience in call-center operations within the health insurance, online retail sales industries, claims and sales processing, and credit card collections.
• Track record of assisting in the design and implementation of operation procedures such as creation of workflow for reprocessing of claims that reduce labor costs and improve customer-satisfaction ratings.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
•Forecasts productivity vis-à-vis deadline requirements for each litigation project from pre-screening of scanned discovery documents to coding information into comprehensive database.
• Proficient with Window-based applications such as Microsoft Office 2007 (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®).

Genaro Geneta’s Specialties:

Website Content, Blog & Article Writing, Copywriting, Writing & Translation, Data Entry, Personal Assistant, Web Research, Email Response Handling, Administrative Support

Genaro Geneta’s Experience

Virtual Assistant, Article Writer, Data Entry Professional, SEO

oDesk.com

(Public Relations and Communications industry)

2009 — Present (less than a year)

Home-based online freelance job.
Virtual Assistant

Get The Word Out Communications

(Privately Held; Public Relations and Communications industry)

January 2008 — Present (1 year 11 months)

Assist clients in promoting and advertising their products and services within their own circle/niche.
Operations Associate

HSBC

(Public Company; HBC; Banking industry)

November 2008 — December 2008 (2 months)

Serves as Operations Associate in the Credit Card Collection Department and responsible in making outbound calls to existing credit card members with outstanding unpaid obligations.
Provider Claims Associate

TeleTech

(Public Company; TTEC; Outsourcing/Offshoring industry)

October 2004 — August 2008 (3 years 11 months)

Serves as Provider Claims Associate (Tier II) for Blue Shield of California’s Bluecard Program which is an Inter Teleprocessing System that coordinates with other states’ plan to plan in adjudicating health insurance claims by providers for services rendered in California .
Coding Supervisor

Quorum Lanier Philippines Inc.

(Public Company; Business Supplies and Equipment industry)

September 1993 — August 2004 (11 years )

Forecasts productivity vis-à-vis deadline requirements for each litigation project from pre-screening of scanned discovery documents to coding information into comprehensive database. Provides direct support and motivation to paralegal staff of document analysts in the performance of their duties.

Genaro Geneta’s Education

University of the Cordilleras

AB Mass Communication , Journalism , 1983 — 1987

Deans Lister, First Place - On the Spot Essay Writing Contest

Activities and Societies:

Member - BCF Drama Guild, VP - Takipsilip Photography Club, Editor - The Academe Newspaper