Customer Service Representative at Ryla Teleservices, Inc.
Greater Atlanta Area
- Current
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- Customer Service Representative at Ryla Teleservices, Inc.
- Virtual Assistant at Geeks On Tap (Sole Proprietorship)
- Past
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- Independent Contractor / Writer at Rentals.com
- Associate Project Manager at Earthlink
- Senior Administrative Assistant at Earthlink
- Technical Support Representative at Earthlink
- Capturer / Proofer at Photobooks Inc
- Education
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- The University of Georgia
- University of Phoenix Online
- Recommended
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4 people have recommended Lindsey - Connections
-
500+
connections
- Industry
- Internet
- Websites
Lindsey Schocke’s Summary
An IT professional with 9 years of experience, my career has been focused in administrative work. I currently work with Ryla Teleservices in a customer service call center role. I also own and operate Geeks on Tap, my virtual assistant business. I bring three key strengths to the table: adaptability, enthusiasm, and organization. Some of my areas of expertise include problem solving, communication, and public speaking.
Qualifications Summary
* Self starter who maintains a cheerful attitude in a fast-paced office environment.
* Proficient with Microsoft Word, Excel, Powerpoint, Outlook, Frontpage, Visio and Project.
* Strong organizational skills, attention to detail, and 70 wpm typing speed.
* Efficient communication skills.
Lindsey Schocke’s Specialties:
Strong organizational skills, administrative skills, search engine optimization, SEO, virtual assistant, writing, project management
Lindsey Schocke’s Experience
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Customer Service Representative
Ryla Teleservices, Inc.
(Outsourcing/Offshoring industry)
November 2008 — Present (9 months)
* Provided creative, accurate solutions for customer billing issues.
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Virtual Assistant
Geeks On Tap (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Internet industry)
February 2001 — Present (8 years 6 months)
* Provided flexible, creative administrative support.
* Designed sales brochures, letters and flyers for land developer.
* Brainstormed with speakers to add color to presentations.
* Proofread and copy edited advertising material. -
Independent Contractor / Writer
Rentals.com
(Privately Held; Internet industry)
March 2008 — February 2009 (1 year)
* Conducted link building and directory submission campaigns for optimizing organic rankings.
* Developed content and search engine friendly articles.
* Focused on natural or organic ranking dominance in Google. -
Associate Project Manager
Earthlink
(Public Company; 1001-5000 employees; ELNK; Telecommunications industry)
November 2006 — October 2007 (1 year)
* Managed project road map for Customer Support and Value Added Services business units.
* Planned, organized, monitored, managed, and reported on 30+ projects simultaneously.
* Built strong interpersonal and team relationships with peers, across department and organization. -
Senior Administrative Assistant
Earthlink
(Public Company; 1001-5000 employees; ELNK; Internet industry)
September 2003 — November 2006 (3 years 3 months)
* Provided administrative support for two vice presidents and their departments.
* Prepared memos and correspondence for executive level presentations and meetings.
* Designed operations and budget report templates.
* Managed telephone coverage, calendar, and expense reports for two executives.
* Managed catering, office supplies and travel arrangements for 120+ person department. -
Technical Support Representative
Earthlink
(Public Company; 1001-5000 employees; ELNK; Internet industry)
September 1999 — September 2003 (4 years 1 month)
* Provided creative, accurate solutions for customer technical issues.
* Brought backlog of 40,000 customer letters up-to-date, reducing average response time from nine months to 24 hours.
* Screened in-coming email, faxes, and letters and directed them to the appropriate department. -
Capturer / Proofer
Photobooks Inc
(Printing industry)
June 1999 — September 1999 (4 months)
PhotoBooks offers a wide variety of services: photo directories; data management and collection; content management web sites; graphic design; specialized website features; integrated health content; custom projects; and much more.
* Sorted, captured, and proofed photos for digital database.
* Database contained photos contributed for publication of Who's Who Among American High School Students, The National Dean's List and Who's Who Among America's Teachers books.
Lindsey Schocke’s Education
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The University of Georgia
BA , English , 1995 — 2008
- Activities and Societies:
- Alpha Phi Omega, Hope Scholarship Recipient
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University of Phoenix Online
AA , Associate of Arts in General Studies , 2004 — 2005
Additional Information
Lindsey Schocke’s Websites:
Lindsey Schocke’s Interests:
Toastmasters
Lindsey Schocke’s Groups:
Toastmasters (Officer), International Virtual Assistants Association, TopLinked.com
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EarthLink Alumni -
TopLinked.com (Open Networkers)
Lindsey Schocke’s Honors:
Competent Toastmaster (CTM)
Dale Carnegie Course Breakthrough Award Recipient
Lindsey Schocke’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
