Lindsey Schocke

Current

Customer Service Representative at Ryla Teleservices, Inc.
Virtual Assistant at Geeks On Tap (Sole Proprietorship)

Past

Independent Contractor / Writer at Rentals.com
Associate Project Manager at Earthlink
Senior Administrative Assistant at Earthlink

Technical Support Representative at Earthlink
Capturer / Proofer at Photobooks Inc

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2 more...

Education

The University of Georgia
University of Phoenix Online

Recommended

4 people have recommended Lindsey

Connections

500+ connections

Industry

Internet

Websites

Lindsey Schocke’s Summary

An IT professional with 9 years of experience, my career has been focused in administrative work. I currently work with Ryla Teleservices in a customer service call center role. I also own and operate Geeks on Tap, my virtual assistant business. I bring three key strengths to the table: adaptability, enthusiasm, and organization. Some of my areas of expertise include problem solving, communication, and public speaking.

Qualifications Summary
* Self starter who maintains a cheerful attitude in a fast-paced office environment.
* Proficient with Microsoft Word, Excel, Powerpoint, Outlook, Frontpage, Visio and Project.
* Strong organizational skills, attention to detail, and 70 wpm typing speed.
* Efficient communication skills.

Lindsey Schocke’s Specialties:

Strong organizational skills, administrative skills, search engine optimization, SEO, virtual assistant, writing, project management

Lindsey Schocke’s Experience

Customer Service Representative

Ryla Teleservices, Inc.

(Outsourcing/Offshoring industry)

November 2008 — Present (1 year 1 month)

* Provided creative, accurate solutions for customer billing issues.
Virtual Assistant
Geeks On Tap (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Internet industry)

February 2001 — Present (8 years 10 months)

* Provided flexible, creative administrative support.

* Designed sales brochures, letters and flyers for land developer.

* Brainstormed with speakers to add color to presentations.

* Proofread and copy edited advertising material.
Independent Contractor / Writer

Rentals.com

(Privately Held; Internet industry)

March 2008 — February 2009 (1 year )

* Conducted link building and directory submission campaigns for optimizing organic rankings.

* Developed content and search engine friendly articles.

* Focused on natural or organic ranking dominance in Google.
Associate Project Manager

Earthlink

(Public Company; 1001-5000 employees; ELNK; Telecommunications industry)

November 2006 — October 2007 (1 year )

* Managed project road map for Customer Support and Value Added Services business units.

* Planned, organized, monitored, managed, and reported on 30+ projects simultaneously.

* Built strong interpersonal and team relationships with peers, across department and organization.
Senior Administrative Assistant

Earthlink

(Public Company; 1001-5000 employees; ELNK; Internet industry)

September 2003 — November 2006 (3 years 3 months)

* Provided administrative support for two vice presidents and their departments.

* Prepared memos and correspondence for executive level presentations and meetings.

* Designed operations and budget report templates.

* Managed telephone coverage, calendar, and expense reports for two executives.

* Managed catering, office supplies and travel arrangements for 120+ person department.
Technical Support Representative

Earthlink

(Public Company; 1001-5000 employees; ELNK; Internet industry)

September 1999 — September 2003 (4 years 1 month)

* Provided creative, accurate solutions for customer technical issues.

* Brought backlog of 40,000 customer letters up-to-date, reducing average response time from nine months to 24 hours.

* Screened in-coming email, faxes, and letters and directed them to the appropriate department.
Capturer / Proofer

Photobooks Inc

(Printing industry)

June 1999 — September 1999 (4 months)

PhotoBooks offers a wide variety of services: photo directories; data management and collection; content management web sites; graphic design; specialized website features; integrated health content; custom projects; and much more.

* Sorted, captured, and proofed photos for digital database.

* Database contained photos contributed for publication of Who's Who Among American High School Students, The National Dean's List and Who's Who Among America's Teachers books.

Lindsey Schocke’s Education

The University of Georgia

BA , English , 1995 — 2008

Activities and Societies:

Alpha Phi Omega, Hope Scholarship Recipient
University of Phoenix Online

AA , Associate of Arts in General Studies , 2004 — 2005