Practice Manager, System x Services at Mainline Information Systems
Tampa/St. Petersburg, Florida Area
- Current
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- Practice Manager, System x Services at Mainline Information Systems
- Past
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- Director of Pre-Sales / Professional Services at CompServ
- Professional Services Consultant at iDatix Corporation
- General Manager, Windows Systems at CP Ships
- Global Manager, Messaging Services at CP Ships
- Manager, Operations Design & Development at CP Ships
- Infrastructure & Operations Specialist at CP Ships
- Sr. Systems Support Specialist (3rd Line) at Canada Maritime (CP Ships)
- Pre/Post Sales Engineer at Bond International Software
- Sr. Support Analyst at SAUR International
- Contract Programmer/Analyst at Inter-County Contracts Limited
- Operations Manager at Link-Up Properties Nationwide Ltd.
- Recommended
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- Industry
- Information Technology and Services
- Websites
Gary Slinger’s Summary
Accomplished technology professional with seventeen years experience in IT Operations, Process Implementation and Project Management. Effective communicator with excellent leadership abilities and creative problem solving skills in both strategic and tactical areas.
• multi-national, multi-billion dollar corporations;
• small and mid-sized corporations in rapid growth (including launch to public status);
• all systems/infrastructure lifecycle phases;
• multiple technology domains (mainframe, midrange, desktop; Microsoft operating systems & UNIX)
Gary Slinger’s Specialties:
Business Requirements Review, Project Mgmt, Enterprise Mgmt Design & Implementation, Performance Analysis, ITIL trained. Sarbanes-Oxley compliance & audit. Budget preparation, consolidation & reconciliation. Recruitment & Interview processing & facilitation. Event organization. Contract review.
Enterprise Security, Messaging, Identity Management, Enterprise Patching Strategies & Methodologies, Event Management, Performance/Capacity Management, Change Management, Help Desk, Asset Management.
Gary Slinger’s Experience
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Practice Manager, System x Services
Mainline Information Systems
(Privately Held; 201-500 employees; Information Technology and Services industry)
July 2008 — Present (3 months)
With the Delivery Manager, responsible for the overall success of the practice. The Practice Manager owns all opportunities from opportunity identification through to the completion of the sell, as evidenced by a executed Statement of Work.
Duties include:
Working with Account Exec's in opportunity identification; managing and responding to all service requests for the Practice; accurately scoping each project and preparing the Statement of Work, articulating the correct expectations and limitations; pricing opportunities and projects clearly, competitively and profitably; working with other Practice Managers on cross-practice/brand opportunities; identifying new offerings and other ways to package current skills to increase sales and productivity; managing and developing the Practice's Partner relationships. -
Director of Pre-Sales / Professional Services
CompServ
(Privately Held; 51-200 employees; Information Technology and Services industry)
October 2007 — June 2008 (9 months)
Founded in 1998, CompServ has steadily built its reputation from the core principles that made up the foundation of the company. Our focus and dedication to providing best-of-breed products and superior service and support for our customers has made us the largest locally based Systems Integrator in the Tampa Bay area.
Presales is the glue between Sales and Delivery, ensuring that the right solution is delivered, "taking care of the customer". -
Professional Services Consultant
iDatix Corporation
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 2007 — October 2007 (6 months)
Perform client needs analysis for electronic content management (“Paperless Office”) and develop appropriate solutions for business process automation, including process improvement recommendations where appropriate. Start to finish responsibilities including analysis, development, documentation, delivery, training and review of bespoke business solutions.
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General Manager, Windows Systems
CP Ships
(Public Company; 5001-10,000 employees; TEU; Information Technology and Services industry)
January 2003 — March 2007 (4 years 3 months)
• Responsible for all infrastructure and application servers running Windows, co-ordinating support resources and working with Architecture and Development resources on future activities.
• Special responsibility for enterprise e-mail and connected systems, such as anti-virus, content management and knowledge management.
• Provide 24x7 cover across 23 time-zones, to an IT staff of approximately 500 to support a business staff of approximately 5500, in 43 countries.
(Note, 8 years total at CP Ships and subsidiaries) -
Global Manager, Messaging Services
CP Ships
(Public Company; 1001-5000 employees; TEU; Information Technology and Services industry)
March 2002 — January 2003 (11 months)
• Responsible for the creation of a single, internal Messaging group, combining staff from six previous operating units.
• Recruited and worked with senior Exchange Engineer to design global Exchange 2003 architecture, including content management through MAILsweeper and Anti-Virus through Trend ScanMail, and then deployed same to the global enterprise.
• Email is acknowledged at CP Ships as a mission-critical application, and the secure and reliable delivery of human-to-human and machine-to-machine (eCommerce) messages a key factor in business success.
• Additional duties included the integration of two acquired companies into our Messaging and Systems Infrastructure. -
Manager, Operations Design & Development
CP Ships
(Public Company; 1001-5000 employees; TEU; Information Technology and Services industry)
July 2001 — March 2002 (9 months)
Manage a special-purpose team to deploy the following products and services into the CP Ships IT organization:
• HP OpenView (later reduced to Network Systems only, with NetIQ AppManager used for Windows and general Systems monitoring);
• LANDesk for desktop inventory and application push;
• Remedy ARS for Helpdesk, Change Management and Asset Management;
• ITIL Processes for the above;
• Systems Documentation for IT, establishing a common document repository and document format.
All of the above were successfully developed and delivered, and handed over into normal operations support. For Remedy particularly, I was trained through to Architecture & Consultancy level by Remedy Corporation. -
Infrastructure & Operations Specialist
CP Ships
(Public Company; 1001-5000 employees; Information Technology and Services industry)
June 2000 — July 2001 (1 year 2 months)
• Part of a hand-picked team selected from all CP Ships units worldwide, and assigned to creating the “next generation” of internal infrastructure and applications for the company.
• Specifically assigned to Infrastructure & Operations, was involved in selecting and developing ITIL Processes for Helpdesk (Incident & Problem Management), Change Management, and Asset Management.
• Continued to act as third-line and final escalation support for MS Exchange issues for Canada Maritime/CP Ships.
This group established the architectural and operations guidelines for CP Ships IT. -
Sr. Systems Support Specialist (3rd Line)
Canada Maritime (CP Ships)
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
May 1999 — June 2000 (1 year 2 months)
• Provided day-to-day, 24x7 operational support for MS Exchange, anti-virus, firewall, and other systems to a container shipping company, and interfacing with peers at sister companies around the world.
• Deployed Trend ScanMail to Canadian and European systems, consolidated Exchange servers and developed and deployed high-availability solutions for same. -
Pre/Post Sales Engineer
Bond International Software
(Public Company; 51-200 employees; Information Technology and Services industry)
September 1997 — March 1999 (1 year 7 months)
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Sr. Support Analyst
SAUR International
(Public Company; 1001-5000 employees; Utilities industry)
June 1996 — August 1997 (1 year 3 months)
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Contract Programmer/Analyst
Inter-County Contracts Limited
(Privately Held; 1-10 employees; Automotive industry)
February 1996 — June 1996 (5 months)
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Operations Manager
Link-Up Properties Nationwide Ltd.
(Privately Held; 1-10 employees; Real Estate industry)
February 1994 — February 1996 (2 years 1 month)
Additional Information
Gary Slinger’s Websites:
Gary Slinger’s Interests:
Management, Technology
