
Actor and Assistant Director of Academic Computing at Sarah Lawrence College
Greater New York City Area

Actor and Assistant Director of Academic Computing at Sarah Lawrence College
Greater New York City Area
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Application of web services and software to academic and professional projects Identity Management
(Educational Institution; Higher Education industry)
October 2002 — Present (7 years 3 months)
Instructional Technology Highlights
* Supported a student theatre production with the use of technology
* Presented for NITLE discussing Open-source Productivity and Collaboration Tools
* Presented at the NITLE 2008 Summit with Reference Staff on Campus Collaboration Services
* Taught workshops on various topics including: Excel, Greening, and MySLC (LMS)
* Collaborated with faculty and student Project Managers to enable US International keyboard access in language faculty offices and post how-to documentation online
* Worked with the Help Desk to install video conferencing software and equipment for a graduate student unable to visit campus due to health issues
* Presented NITLE MIV sessions on Identity Management
* Presented at NERCOMP on the topic Different Help Desks, Similar Goals
* Provided one-on-one assistance to students, faculty, and staff with hardware and software
* Initiated, co-developed, and marketed a Technology Survey
* Initiated Resident Assistant training and Orientation training for incoming and transfer students
* Editor in Chief of the Academic Computing website redesign in 2006
Administrative Highlights
* Managed the daily operations of Academic Computing and the Help Desk
* Assisted the Library Director with the management of five staff members
* Managed 50+ Academic Computing and Help Desk student employees
* Managed two student Project Managers
* Member of the Sustainability Committee since its inception in 2007
* Member of the Committee on Student Life since 2006
* Researched and co-implemented whentowork.com for student employees
* Collaborated with Student Employment and student project managers to standardize and migrate all student employee job descriptions onto MySLC
* Initiated and managed the migration of student email from Squirrel Mail to Google Apps
(Internet industry)
May 2000 — October 2002 (2 years 6 months)
* Project managed ISP and Backhaul migration switch overs
* Provided network support and configuration of Ethernet and AppleTalk configuration
* Implemented Cisco and Netopia router configurations and modifications
* Supported circuit switching (backhaul) for optimal network traffic utilization
* Administered and supported email, web hosting, and Domain Name Server (DNS) solutions
* Supported TCP/IP configuration
* Provided Firewall administration
* Acted as security coordinator on Abuse/Security team
* Provided DSL network configurations for PC and Macintosh based systems
* Provided technical customer support of DSL.net products and services
* Acted as executive-level escalation point for troubleshooting problems to resolution
* Analyzed network latency issues
* Configured network DSLAMs (DSL Access Multiplexers)
* Provided technical training to team members
(Telecommunications industry)
February 1999 — May 2000 (1 year 4 months)
* Researched, verified, and completed high performance/broadband circuit orders
* Maintained and updated numerous CLLI and circuit source systems and databases
(Information Technology and Services industry)
October 1999 — November 1999 (2 months)
* Troubleshoot LAN problems and provided timely resolutions on-site and remotely
* Installed, configured, and backed-up configurations of NetWare and NT
(Public Company; VZ; Telecommunications industry)
November 1998 — May 1999 (7 months)
* Provided support to customers on cellular equipment use and inquiries concerning service
* Retained customers by implementation of special promotions
* Resolved escalated issues
* Completed special projects as requested by Management
* Assisted with the development of Intranet web sites
(Higher Education industry)
July 1997 — July 1998 (1 year 1 month)
* Prepared lesson plans and team-taught with 16 Japanese Language Teachers
* Provided support to students in and out of class
* Encouraged conversation between students, in English, to develop their conversational ability
* Reorganized visitation schedules to create more interaction with students at each school
MFA , Theatre (Acting) , 2003 — 2008
BS , MIS , 1993 — 1997
Acting, technology, soccer, rock climbing, theatre, film, movies, online identity, personal branding, web 2.0