
Programme and Projects Manager at Farmers Mutual Group (FMG)
New Zealand

Programme and Projects Manager at Farmers Mutual Group (FMG)
New Zealand
A highly motivated Senior IT Manager with a strong career history in the industry, relocated to New Zealand in January 2004. Recognised by a number of key professional institutions and with a record of proven success in general management, consulting, project management, strategic outsourcing, product marketing, technical pre-sales and manufacturing. An experienced leader having managed projects and personnel across many markets and industries. Skilled in leadership, personnel development and with a focus on business and people results.
Experienced ITIL and Service Management consultant and practitioner. Confident Senior Manager with well developed people management skills.
(Non-Profit; Financial Services industry)
January 2009 — Present (1 year )
Work with the IS Team to deliver strategic business plan.
(Information Technology and Services industry)
2009 — Present (less than a year)
(Public Company; NZT; Telecommunications industry)
July 2007 — January 2009 (1 year 7 months)
Senior role leading Projects and Project Teams to deliver strategic change for Telecom Wholesale and Chorus.
(Public Company; Myself Only; Information Technology and Services industry)
April 2007 — July 2007 (4 months)
Currently delivering an ITSM (IT Service Management) assignment for Axon (www.axon.co.nz).
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
October 2006 — March 2007 (6 months)
Senior Project Manager - IT Service Management delivery project for NZ Government Shared Network (GSN).
(Privately Held; 201-500 employees; Information Technology and Services industry)
May 2005 — October 2006 (1 year 6 months)
Responsible for the business (P&L), operational, support and strategic delivery of IT, networking and telephony services for Synergy International and its’ clients. This role encompassed the provision of services across the business . Additionally delivery of services and support to client programmes of work are within the remit of the General Manager, Managed Services. Drove strategic change in the areas of Business Service Management by the introduction of best practice service management disciplines through the adoption of ITIL and ISO20000. Built a significant business partner relationship with BMC, including the investment in the tools, technology and process provided by BMC. Led and directed the team to build a programme of work to enable delivery to clients of services based on best practice and underpinned by the BMC Business Service Management model. Development of complimentary strategic industry partnerships in security and hosting.
(Educational Institution; 5001-10,000 employees; Higher Education industry)
May 2004 — May 2005 (1 year 1 month)
Support and strategic improvement projects for infrastructure and service delivery of IT systems and services
Responsible for the operational and strategic delivery of IT, networking and telephony services for Massey University. Also providing operational support and management of improvement projects for server environments across all 3 campuses. Reporting to the Director of Infrastructure and responsible for the management and leadership of a team of eleven delivery specialists. Have successfully implemented improvements to the server room environment. Successfully drove strategic change in the areas of Service Delivery (ITIL), Storage and Operational Management.
1979 — 1982
Conductor of local junior brass band. Competent tuba player. Personnel officer for the brass band. Training new members to sustain the band for the future, Innovative use of home computing equipment to develop use of software for music training and arranging. Deployment at home of wireless and IP phone infrastructure for personal communications, enjoyment of all aspects of family life, attach importance to work life balance, Water and snow skiing and general health and fitness training.
Project Management Institute (NZ) Member [2004]
Professional Member of the Chartered Institute of Marketing (CIM) [2003]
Advanced Certificate in Marketing, CIM [1997]
Qualified IBM Systems Engineer [1987]
Chartered Engineer IEE [1985], Warsash Band
Prince2 Practitioner [7/2009]
Prince2 Foundation [7/2009]
Agile Project Management: Master Class [5/2006]
ITIL Change Management Practitioners Certificate [12/2004]
ITIL Foundation Certificate in IT Service Management [9/2004]
Honours Degree Production Technology and Production Management [1982]
City and Guilds Full Technological Certificate, AERE Harwell [1979]