Director of Customer Support at Articulate (www.articulate.com)
Albany, New York Area
Director of Customer Support at Articulate (www.articulate.com)
Albany, New York Area
Gabe is passionate about technology that enables learning. He has more than a decade of Web publishing and software support experience with a 9-year focus on e-learning (since 1999).
Rapid e-learning creation, software support, writing, Web publishing, LMS/LCMS/CMS management, Salesforce.com administration, Web technology development
(Privately Held; E-Learning industry)
March 2004 — Present (4 years 6 months)
Winner of 2007 & 2008 Ten Best Web Support Sites
http://www.articulate.com/best-support-site/
“Articulate's customer support is far and away the best I have ever dealt with in my 20 years of working with numerous software packages. I commend Articulate's commitment to customer support!”
- Customer on 9/27/2006
"I have found Articulate's support to be the best in the business."
- Customer on 11/14/2006
http://forums.articulate.com/10088-post10.html
"Please allow me to compliment you and your company on your Web support. I have never experienced anything this good."
- Customer on 4/23/2007
* Run support department
* Built & manage award-winning support site
* Implemented & oversee case management infrastructure
* Write Word of Mouth Blog (http://www.articulate.com/blog/)
* Maintain company Website
* Write & edit newsletter
* Administer company-wide salesforce.com account
* Manage community forums (http://www.articulate.com/forums/)