Gabe Anderson

Current

• Director of Customer Support at Articulate

Recommended

12 people have recommended Gabe

Connections

216 connections

Industry

E-Learning

Gabe Anderson’s Summary

Gabe is passionate about technology that enables learning. He has more than a decade of Web publishing and software support experience with a 9-year focus on e-learning (since 1999).

Gabe Anderson’s Specialties:

Rapid e-learning creation, software support, writing, Web publishing, LMS/LCMS/CMS management, Salesforce.com administration, Web technology development

Gabe Anderson’s Experience

• Director of Customer Support

  Articulate

  (Privately Held; E-Learning industry)

  March 2004 — Present (4 years 6 months)

  Winner of 2007 & 2008 Ten Best Web Support Sites
  http://www.articulate.com/best-support-site/
  
  “Articulate's customer support is far and away the best I have ever dealt with in my 20 years of working with numerous software packages. I commend Articulate's commitment to customer support!”
  - Customer on 9/27/2006
  
  "I have found Articulate's support to be the best in the business."
  - Customer on 11/14/2006
  http://forums.articulate.com/10088-post10.html
  
  "Please allow me to compliment you and your company on your Web support. I have never experienced anything this good."
  - Customer on 4/23/2007
  
  * Run support department
  * Built & manage award-winning support site
  * Implemented & oversee case management infrastructure
  * Write Word of Mouth Blog (http://www.articulate.com/blog/)
  * Maintain company Website
  * Write & edit newsletter
  * Administer company-wide salesforce.com account
  * Manage community forums (http://www.articulate.com/forums/)