
Usability Engineer at Kaiser Permanente
San Francisco Bay Area

Usability Engineer at Kaiser Permanente
San Francisco Bay Area
I make the world a better place, one product at a time.
Creating transparent interfaces that use touch, gestures and semantic integration in ways that help humans utilize information seamlessly and effortlessly. I research and advise companies on the usability of their products, web sites and applications based on a background in education, sociology, cognitive psychology and technology.
▪ Professional user interface designer and usability tester
▪ Group facilitator, moderator, and instructor
▪ CS3, OmniGraffle, Visio, Mac & PC expert
▪ Cognitive psychology, therapy and ethnography specialist
▪ Educational technology guru
▪ Creative software project management
(Non-Profit; Hospital & Health Care industry)
August 2009 — Present (4 months)
Usability Testing of KP.org website
(Information Technology and Services industry)
May 2002 — Present (7 years 7 months)
Working with established and start-up companies to develop and improve their products. Project management for iPhone, desktop & web based applications Organizing and facilitating user experience research and testing. Designing iterative low & high fidelity models individually and as part of multi-disciplinary teams. Using industry standards of information architecture and project management to achieve goals for local and national organizations. Providing deliverables specific for each client, including data analysis, mock-ups, wire frames, graphic user interfaces, brochures, manuals and web sites.
(Non-Profit; Primary/Secondary Education industry)
September 2008 — August 2009 (1 year )
Creating, implementing and maintaining technical application
solutions and applying appropriate technology to special education projects and instructional solutions. Leading complex
projects involving multiple staff across specialty
areas. Consulting with senior level decision-makers, on an on-going basis, to develop long-range strategic alternatives. Researching technological changes to determine the impact and integration with existing standards and architecture of applications. Assessing student, teacher, mental health professional needs and developing technical solutions, especially as these solutions involve integration of multiple systems and applications. Software, hardware and internet resource to additional development staff in the organization.
(Privately Held; Internet industry)
March 2008 — June 2009 (1 year 4 months)
User Interface design
Software development
Streaming video encoding research, design, and development.
Prototype development,
Usability research, analysis and testing.
Heuristic evaluations
(Information Technology and Services industry)
August 2007 — February 2009 (1 year 7 months)
Research, advising administration and training staff in utilizing assistive technologies for a non-profit school serving students with emotional and/ developmental disabilities.
(Educational Institution; 10,001 or more employees; Education Management industry)
November 2007 — January 2008 (3 months)
Produced online professional development lessons for district support staff.
(Non-Profit; Individual & Family Services industry)
January 2004 — November 2007 (3 years 11 months)
Improved the organization’s database interface, budget monitoring, and service performance in multiple departments through usability studies, benchmark testing, and survey research. Developed software and databases for student/client tracking and employee feedback. Performed task analysis and wrote HR job descriptions and training manuals for multiple positions. Facilitated meetings for board members, and management teams. Acquired and managed school’s computer labs. Supervised daily treatment of 65+ students.
(Educational Institution; 51-200 employees; Education Management industry)
October 2002 — June 2003 (9 months)
Assessed students with intelligence and grade level metrics. Documented classroom observations with detailed reports to improve student academic and behavioral performance. Consulted with administration, resource specialists and teachers to improve educational environment. Facilitated group counseling sessions with students. Attended IEP meetings and presented recommendations for student support, resource allocation and funding from district.
(Privately Held; 1-10 employees; Internet industry)
January 1999 — December 2001 (3 years )
Designed, reviewed, tested and coded graphics and other content for non-profit and small business web sites in a start up environment. Developed pages in Dreamweaver, Flash and Photoshop.
(Government Agency; 10,001 or more employees; Government Relations industry)
June 1999 — June 2001 (2 years 1 month)
Conceptualized, developed and launched a women's agricultural small business Internet initiative and educational program. Utilized cultural and social anthropology practices to train Moroccan and American Teachers in computer literacy, curriculum design and multi-modal learning. Designed, wrote and taught a Web Design college course for two technical universities and several community organizations in southern Morocco. Worked with international teams to develop libraries; including funding, construction and organization. Taught ESL at a Moroccan University.
(Information Technology and Services industry)
1999 — 2001 (2 years )
(Educational Institution; 1001-5000 employees; Education Management industry)
May 1995 — May 1999 (4 years 1 month)
Developed and implemented technological solutions for classrooms. Taught computer literacy to students and staff. Taught severely emotionally disturbed youth in all academic subjects. Wrote and implemented Individual Education Plans. Performed crisis intervention and behavioral management.
(Educational Institution; 1001-5000 employees; Research industry)
August 1994 — May 1995 (10 months)
Performed sensory testing in lab environment. Calculated results and performed statistical analysis with SPSS. Listed as participating researcher in published results at a national conference.
Cognitive Psychology 2002 — 2003
BA , Psychology , 1994 — 1999
Minor in Linguistics, ESL Teaching Certificate
touch & gesture user interfaces, mobile technology, design, streaming video, special education technology, music, art, cycling, swimming.
Teaching Assistant of the Year (1998 & 1999)