Fred Zimny

Current

Manager Customer Contact Centers at Unive VGZ IZA Trias

Past

Head KC VGZ at Unive-VGZ-IZA-Trias
Manager Front Office Management Center at Essent Retail
Consultant at CMG

Hoofd WPO a.i. at ABP
Hoofd Klantenservice at MEGA Limburg
Chef passeren en depot at ABP Hypotheken

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Education

COPC
COPC Six Sigma
Erasmus Universiteit Rotterdam

Rijksuniversiteit Groningen
Hogeschool Zuyd
Zorg en Zekerheid

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3 more...

Recommended

3 people have recommended Fred

Connections

500+ connections

Industry

Consumer Services

Websites

Fred Zimny’s Summary

As a professional I believe individuals and organizations have a need to improve. That's why I preferred the ITO-certification for phone at VGZ in 2007 and the ITO-certification mail at Unive-VGZ-IZA-Trias in 2008. And it's my ambition to manage a UVIT-customer service-environment COPC-based before the end of 2010.

As a senior manager I prefer to operate in organizations going through transitions as a result of external or internal pressures. Organizations, serving (millions of) customers, that are facing issues with regard to the deployment of operational excellence, CRM and CEM, service management, operations management, quality management and a sound alignment of ICT wit business goals

Fred Zimny’s Specialties:

Operations management, change management, quality management, service management, marketing ofand management of services, contact centers, CRM-deployment, Siebel, SAP CRM, COPC, contract management, ITO-certified contact center operations, energy utilities

Fred Zimny’s Experience

Manager Customer Contact Centers

Unive VGZ IZA Trias

(Insurance industry)

April 2008 — Present (1 year 8 months)
Head KC VGZ

Unive-VGZ-IZA-Trias

(Non-Profit; 5001-10,000 employees; Financial Services industry)

May 2005 — December 2007 (2 years 8 months)
Manager Front Office Management Center

Essent Retail

(Public Company; 1001-5000 employees; Utilities industry)

May 2002 — April 2005 (3 years )
Consultant

CMG

(Public Company; 5001-10,000 employees; Computer Software industry)

1999 — 2002 (3 years )

Contract-, change and program office manager in an operational excellent program for a multinational chemical compay
Interim management ICT helpdesk at large pension fund
Hoofd WPO a.i.

ABP

(Financial Services industry)

2001 — 2001 (less than a year)
Hoofd Klantenservice

MEGA Limburg

(Utilities industry)

1987 — 1999 (12 years )
Chef passeren en depot

ABP Hypotheken

(Public Company; 1001-5000 employees; Financial Services industry)

1984 — 1985 (1 year )

Responsible for the optimalization of the department after the initial startup of ABP Hypotheken.

Fred Zimny’s Education

COPC

RC , Registerend Coordinator , 2008 — 2008

Activities and Societies:

Redesign of the CCC operations based on COPC

Chair of the COPC Program Management Board
COPC Six Sigma

COPC Six Sigma Yellow Belt , 2008 — 2008
Erasmus Universiteit Rotterdam

2001 — 2002

Activities and Societies:

Focus on HRM, CRM and leadership
Rijksuniversiteit Groningen

Service management, design of services 1996 — 1997
Hogeschool Zuyd

1974 — 1977
Zorg en Zekerheid

Additional Information

Fred Zimny’s Websites:

Fred Zimny’s Interests:

CRM, Operations Management, Quality Management, Change Management, Strategic performance management, Alignment business-ICT, rowing, biking, photography, walking, vinography, reading, social media, blogging