Fred Raguillat, PMP

Current

• Social Software Ambassador at IBM
• EMEA Snr Project Manager at IBM Ireland

Past

• Customer Operations Mgr (EMEA South-West Region) at IBM Ireland
• Customer Service Team Manager at COMPAQ
• Supervisor at Gateway

• MIS Support Technician at Raven Computing Ltd

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1 more...

Education

• Griffith College Dublin

Recommended

2 people have recommended Fred

Connections

149 connections

Industry

Computer Software

Fred Raguillat, PMP’s Summary

Fred Raguillat is a Senior Project Manager in the WPLC Support Organisation. Fred has two passions: the first one is innovation. In this domain he has participated in programmes such as ExtremeBlue as Project mentor, and in the TAP programme as Project sponsor/participant. Fred has also been an active inventor, and is an expert in the IBM Patent process. He acts as a mentor to newly formed Patent teams and he is an evaluator on the RTIM Patent Review board.
His second passion is Social Computing, in Jan 08 Fred joined the BlueIQ ambassador community in order to share further his passion and knowledge of social software as an Internal IBM evangelist. BlueIQs ambassadors are experts who help IBM individual employees, teams and communities with using IBM social software. They volunteer their time and talent, to energize and enable every IBM employee in order for him/her to benefit from using IBM social software.

Fred Raguillat, PMP’s Specialties:

Prior Joining IBM, Fred has worked in several management positions within Technical Support environment. Fred's background is SWE, he is PMP® certified, holds a BA in Business Studies, along with other diplomas in Management, Software Engineering & Computer Sciences fields.

Fred Raguillat, PMP’s Experience

• Social Software Ambassador

  IBM

  (Public Company; IBM; Information Technology and Services industry)

  January 2008 — Present (1 year 11 months)

  Along with my regular job responsibilities, I am an active member of the IBM BlueIQ Ambassadors program. This program's mission is to promote the usage of social software tools inside IBM, primarily among client facing employees. I regularly provide demos, presentations, and mentoring to different departments and groups inside of IBM, to illustrate the value of working with Web 2..0 in the company aka Enterprise 2.0...

• EMEA Snr Project Manager

  IBM Ireland

  (Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

  May 2000 — Present (9 years 7 months)

  Fred Raguillat joined Lotus/IBM in 1999, As a second line manager within WW Support Organization, Fred's primary role is to lead the EMEA Support Implementation Management Team, which he has been doing since May 2000. Fred's team is responsible for enabling the EMEA Support Organizations with all new product releases (SW, HW, training, etc...) as well as implementating any initiatives under WW Support Management direction, such as Re-organization structure, set-up of the new centres WW, and/or the implemention of cross branding support, etc.. Fred's Team is also involved in SWG initiatives such as the OPC, CSA (Customer Self Assistance, Business Control Compliance & Processes, etc...

• Customer Operations Mgr (EMEA South-West Region)

  IBM Ireland

  (Public Company; Computer Software industry)

  August 1999 — May 2000 (10 months)

• Customer Service Team Manager

  COMPAQ

  (Public Company; Computer Software industry)

  1997 — 1999 (2 years )

• Supervisor

  Gateway

  (Public Company; 1001-5000 employees; GTW; Computer Hardware industry)

  1994 — 1997 (3 years )

• MIS Support Technician

  Raven Computing Ltd

  (Computer Software industry)

  1993 — 1993 (less than a year)

Fred Raguillat, PMP’s Education

• Griffith College Dublin

  BA , Business Studies , 1998 — 2002

Additional Information

Fred Raguillat, PMP’s Groups:

•    The Greater IBM Connection: IBM's alumni program for past and present IBM employees
•    Paddytech
•    Web 2.0
•    IBM Lotus Software Employees
•    Gateway Employees Alumni
•    Innovator's Club
•    Web 2.0 and Mobile Computing
•    Lotus Software Users Group
•    Guru's of Lotus - Worldwide
•    Ex-Compaq Employees
•    Sametime User Community
•    Lotus Alumni
•    Griffith College Alumni
•    Lotus Connections User Group
•    Web 3.0 Applications
•    BlackBerryForums.com
•    The Lotusphere community
•    IBM Software Accelerated Value Program
•    Future Focus

Fred Raguillat, PMP’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch