Experienced (international) IT and Operations Director
United Kingdom
Experienced (international) IT and Operations Director
United Kingdom
An innovative Manager and Director with very broad experience, defining and implementing business operations and IT strategy and developing integrated solutions, best practices and standards across Europe to deliver high quality business results, improve operating efficiency and provide competitive advantage at optimal cost.
Analytical in approach, with the ability to balance regional and local priorities in a multi cultural environment by reviewing operating processes, agreeing pan European objectives and delivering added value solutions.
An effective leader and relationship builder driving the business and sustained change by motivating, inspiring and directing winning teams, using structured management techniques to achieve individual, functional and corporate goals.
General Management, Operations Management, IT management, Interim Management, Programme Management, EMEA management experience, Accelerated Growth Strategy, CRM, ERP, BPR, Sectors: Publishing, Electronics, Transport and 3rd party Logistics, NHS, Management Consultancy, Purchasing, Customer Services, Supply Chain, Logistics, Order processing, Order fulfilment, Strategy, negotiating, organising, Multilingual (English, Dutch, German and French) and -cultural experience
(Government Agency; Hospital & Health Care industry)
November 2008 — Present (1 year 1 month)
Highlight issues and recommend short term improvements. Define new processes under e-procurement. Manage the evaluation of available e-procurement solutions. Manage the implementation of Oracle version 12.1 Financials, iProcurement and Services Procurement.
(Information Technology and Services industry)
2008 — Present (1 year )
(Information Technology and Services industry)
April 2004 — Present (5 years 8 months)
interim management and consultancy
(Hospital & Health Care industry)
March 2009 — April 2009 (2 months)
Set up the project officefor the outsourcing of the Sterile Services Department to a third party supplier. Facilitate project mananagement.
(Marketing and Advertising industry)
April 2008 — November 2008 (8 months)
Implement CRM strategy and systems for the regional subsidiary of a global networking company
(Privately Held; Computer Software industry)
July 2007 — June 2008 (1 year )
Defined and implemented business expansion strategy for a web design and web marketing company. Implemented CRM on demand software.
(Transportation/Trucking/Railroad industry)
February 2005 — May 2007 (2 years 4 months)
Defined the business strategy for this transport company, managed the finan¬cial turnaround by expansion through 2 acquisitions and reduced fixed costs.
Improved business efficiency, customer security and reduced costs by selecting and implementing a fleet management, booking and data dispatch system.
(Hospital & Health Care industry)
October 2005 — April 2006 (7 months)
Defined the catalogue strategy and managed the catalogue management implementation within a shared services Oracle/I-Proc E-procurement implementation programme.
(Government Administration industry)
March 2005 — November 2005 (9 months)
Managed the pilot for a spend analysis system, with a transition of data of 12 different procurement/accounts payable systems into 1 central database, cleaning data and enforcing standards and the creation of business intelligence tools.
(Hospital & Health Care industry)
March 2004 — January 2005 (11 months)
Managed the implementation of the second generation E-Procurement systems with roll-out to over 1000 users.
(Food & Beverages industry)
December 2001 — January 2004 (2 years 2 months)
Turned the company from loss to profit by setting up a new marketing strategy, implement new processes and systems and re-vamping the restaurant and kitchen.
(Public Company; ECM; Electrical/Electronic Manufacturing industry)
January 2001 — December 2001 (1 year )
Managed the transition process in preparation for a Pan-European rollout of SAP. Managed the IT department and IT Service delivery and balanced priorities in a period of reducing local budgets. Implemented and aligned business process based structures. Set up and delivered the e-commerce strategy.
(Biotechnology industry)
February 2000 — December 2000 (11 months)
Defined and implemented the operational structure for this start-up dot com company within 3 months. Managed the projects to roll out operational support to 3 main European countries within 9 months.
(Public Company; TNT; Logistics and Supply Chain industry)
March 1998 — December 1999 (1 year 10 months)
Managed ICT for HQ in Hoofddorp (NL). Restructured the major IT division of this worldwide global transport and logistics company following the merger between TNT and Dutch Post. Managed large scale global delivery programs, including e-commerce, business transformation, infrastructure, internal software developments, ERPs (SAP) and CRMs (Siebel).
(Publishing industry)
August 1995 — April 1998 (2 years 9 months)
Responsible for all operations for the EMEA region and for managing specific IT support and Supply Chain Management programmes.
Managed a major supply chain programme delivering annual savings of $33M. Managed the evaluation process for a European ERP system.
(Publishing industry)
December 1989 — July 1995 (5 years 8 months)
Responsible for operations, including supply chain, logistics, production, procurement, fulfilment, personalisation and letter-shops, customer services, order and data-entry, data centre and general business support services.
• Reorganised the Operations Department to support the business process more effectively.
• Strategically outsourced personalised printing for direct mails and billing, reducing personalisation costs by 18%.
• Outsourced data and order entry via a Management Buy Out and reducing costs by 10%, improving capacity management and optimising in-process time.
• Defined the supply for logistics and distribution services and reduced business risk by spreading activities across multiple suppliers saving 30% in logistics costs.
(Publishing industry)
July 1987 — December 1989 (2 years 6 months)
Defined and implemented the IT and Operations strategy, re-organising all support and operational departments, negotiating a full redundancy programme in a heavily unionised environment.
(Privately Held; Information Technology and Services industry)
August 1984 — June 1987 (2 years 11 months)
Managed a business critical Database Publishing project (Excerpta Medica Online – EMBase)
Prince 2 Practitioner , Project Management , 2009 — 2009
Drs (eq to Masters) , Bestuurlijke Informatiekunde (Business Economics & Information System Management) , 1982 — 1986
NIMA A/NIMA B , Marketing , 1978 — 1982