Head of Customer Experience Practice at Fusion Experience
Chelmsford, United Kingdom
- Current
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- Head of Customer Experience Practice at Fusion Experience
- Past
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- CEO and Co-Founder at Decisionality Ltd
- CEO at EXTU
- innovation at iCocoon
- entrepeneur at Protege Virtual Management
- Head of Innovation at NatWest
- founder at Nat West (IQPORT)
- Head of Business Futures at Norwich Union
- CEO at Norwich Union Software Services
- Senior Programme Manager at Saudi International Bank
- Global Head of Information Systems at Arab Banking Corporation
- Chief Programmer at JP Morgan
- Recommended
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12 people have recommended Freddie - Connections
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276
connections
- Industry
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- Websites
Freddie McMahon’s Summary
Freddie is a pioneer in the area of customer decisioning and measuring financial and intangible outcomes.
Freddie McMahon’s Specialties:
Customer Experience and Customer Decisioning.
Freddie McMahon’s Experience
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Head of Customer Experience Practice
Fusion Experience
(Management Consulting industry)
January 2009 — Present (7 months)
Using SWAT (Specialist with Advanced Technologies) Teams to pioneer customer experience practices focused upon delivering definitive macro and micro outcomes.
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CEO and Co-Founder
Decisionality Ltd
(Computer Software industry)
July 2003 — December 2008 (5 years 6 months)
Pioneering advanced dialogue capabilities for interacting with customers. Major shift from monologue in the form of content towards personalized decisioning to reach best-fit outcome.
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CEO
EXTU
(Computer Software industry)
2000 — 2001 (1 year)
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innovation
iCocoon
(Computer Software industry)
2000 — 2001 (1 year)
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entrepeneur
Protege Virtual Management
(Computer Software industry)
2000 — 2001 (1 year)
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Head of Innovation
NatWest
(Public Company; 10,001 or more employees; Banking industry)
January 1996 — December 2000 (5 years)
Responsible for emergent business models
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founder
Nat West (IQPORT)
(Computer Software industry)
1999 — 2000 (1 year)
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Head of Business Futures
Norwich Union
(Public Company; 10,001 or more employees; Insurance industry)
January 1990 — December 1996 (7 years)
Responsible for developing emergent new business markets.
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CEO
Norwich Union Software Services
(Public Company; Computer Software industry)
1991 — 1992 (1 year)
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Senior Programme Manager
Saudi International Bank
(Banking industry)
June 1988 — December 1989 (1 year 7 months)
delivered solutions for investment banking, operations and finance.
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Global Head of Information Systems
Arab Banking Corporation
(Public Company; 1001-5000 employees; Banking industry)
June 1986 — May 1988 (2 years)
Delivered global information and intelligence systems covering business relationships and trading across all entities.
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Chief Programmer
JP Morgan
(Public Company; 10,001 or more employees; JPM; Investment Banking industry)
January 1976 — May 1986 (10 years 5 months)
Pioneered decision support systems and executive information systems. Many roles from startups to troubleshooting. Head Hunted by Arab Banking Corporation.
Additional Information
Freddie McMahon’s Websites:
Freddie McMahon’s Interests:
extending 2D websites to 3D, virtual worlds, web 4.0 artificial intelligence complementing humans, web 5.0 artificial intelligence supplanting humans, global health
Freddie McMahon’s Groups:
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iRise Users Group -
BCS Extended Enterprise Round Table
Freddie McMahon’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
