Fraz Chishti

Current

Program & Process Governance Manager at Noor Islamic Bank

Past

Program Manager at Noor Islamic Bank
Manager - EPMO & Quality at Noor Islamic Bank
Manager - IT Program Office at Noor Islamic Bank

Senior Project Manager at Sharjah Islamic Bank
Project manager at Sharjah Islamic Bank
Senior Project Manager at ILS (InLaw Solutions) Ltd (Now Potentia Inc.)
Business Systems Analyst at General Electric
Senior Systems Analyst at ABS (Advanced Banking Solutions) Ltd (Acquired by Management Technologies Inc)
University Lecturer at London South Bank University

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Education

London South Bank University
GE professional training
Learning Tree International

Pygmalion Consulting
City University
London South Bank University
Quintin Kynaston

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4 more...

Recommended

21 people have recommended Fraz

Connections

405 connections

Industry

Banking

Websites

My Company

Fraz Chishti’s Summary

PROFILE
- 10+ years experience within the UK and UAE market
- Experienced in establishing PMO frameworks (policies, standards, processes, procedures, supporting templates and training materials).
- Exposure of setting up of new Islamic bank, Islamic Insurnace Company, and other financial services companies.
- Experienced at directing project portfolios, programs and projects through their full life cycles
- Proven track record in project audit, governance, and risk review roles
- Six Sigma green belt with business process re-engineering mindset
- PhD scholar and winner of university scholarship

ACHIEVEMENTS
- Founding member of Noor Islamic Bank and part of implementation team that setup the bank in 10 months
- Founding member of Noor Takaful. Provided program governace oversight of setup of the 2 separate insurance companies and acted as coach and mentor of program manger overseeing implementation.
- Program Manager of setup of Noor Maldives Islamic Bank
- Program Manager of setup of SIB subsidiary brokerage company, Sharjah Islamic Financial Services (SIFS).
- Established the EPMO and the Business Process Management (BPM) Offices within Noor Investment Group (NIG) and all Noor subsidiaries
- Established IT PMO within Sharjah Islamic Bank (SIB)

- Owner and guardian of Noor Investment Groups project portfolio data which at its height had the setup of 14 independent Noor companies registered.
- Managed, monitored and tracked the NIB project portfolio of 50+ medium to large projects with a budget in excess of 100+ million AED.
- Managed, monitored and tracked the SIB project portfolio of 60+ small to medium projects with a budget in excess of 20+ million AED.

- Exposure to deployments solutions relating to BPM, EPM, AMS, EDMS, SMS, websites, intranet, financial reconciliation, Call centre & IVR, Data centre, Disaster Recovery, core banking and cards systems, middleware, roll out of branches, kiosks, and ATMs

Fraz Chishti’s Specialties:

Banking, Financial, IT Industry Exposure
UK and UAE Exposure
Portfolio / Program / Project Management
Six Sigma Green Belt
PMI / PMBoK Trained
PMO Deployment Experience
Entity Start-up Exposure
Procurement and Vendor Management
Process Digitization (BPM)
Dynamic & Confident Personality
Strong Communication Skills
Relationship Management
Team Playing Attitude

Fraz Chishti’s Experience

Program & Process Governance Manager

Noor Islamic Bank

(Government Agency; Banking industry)

July 2008 — Present (1 year 6 months)

In addition to responsibilities listed in previous role

- Program manager for setup of Noor Maldives Islamic Bank

- Authored Internal Communication policy document

- Developed template for enterprise policy documents

- Developed cost benefit analysis process and template

- Developed portfolio, and project management policies, processes, and procedures

- Primary owner of the mapping, integration, and alignment of all Noor Group portfolio, program, and project plans

- Identified manpower impact and requirements to support the establishment of project management support function in the Noor Adventity Joint Venture

- Identified, logged, and developed associated artifacts of templates for above mentioned processes and procedures

- Provide oversight to the initiation of all programs within Noor Group
Establish and deploy project governance framework across Noor Investment Group
Program Manager

Noor Islamic Bank

(Government Agency; Banking industry)

July 2007 — June 2008 (1 year )

- In addition to responsibilities listed in previous role, partnered with KPMG and E&Y to develop EPMO strategy and operating models

- Support Programs and BPM budgeting exercise for 2008

- Developed training modules and regularly provided training for EPMO processes

- Developed portfolio, and project management policies, processes, and procedures

- Owner and guardian of Noor portfolio data across the group

- Monitor, direct, align, and report on projects, programs, and portfolios to the senior management on a weekly basis

- Owner of the deployment and configuration of Microsoft Enterprise Project Server 2007 for use as central repository of all group wide project, program, and portfolio data

- Primary owner of the mapping, integration, and alignment of all Noor Group portfolio, program, and project plans

- 1,794,874 AED worth of savings obtained for Noor by either leading or as lead backup to vendor negotiations
Manager - EPMO & Quality

Noor Islamic Bank

(Government Agency; Banking industry)

March 2007 — June 2007 (4 months)

- In addition to responsibilities listed in previous role, acted as guardian of all organization charts, hiring plans, Job descriptions for the following functions
o Information Technology
o Operations
o Project management
o Business process management
o Compliance
o Audit

- Lobbied functional areas and supported creation of proto type processes as part of BPM strategy to obtain corporate buy-in.

- Lobbied business and succeeded in obtaining unlimited corporate licenses of Ultimus to evolve the BPM initiative.

- Incubated Program and Quality function till the on boarding of functional head

- Participated in the build up of 2007 project CAPEX budget.

- Participated in GITEX 2006 in order to assess potential partnerships and procurement strategies for organization setup.

- Leveraged existing relationships with vendors and partnership in order obtain discounts.
Manager - IT Program Office

Noor Islamic Bank

(Government Agency; Banking industry)

December 2006 — February 2007 (3 months)

- During 2 month notice period prior to joining NIB worked during the day for previous employer and for NIB during evening hours in order to build up organization and assess potential application landscapes.

- Participated during core banking vendor selection process when organization setup was referred to as “Project Oasis”, This was prior to the adoption of the NOOR brand.

- Participated in the preparation and design of the NIB business model

- Participated in the build up of 2007 project CAPEX budget.

- Support identification of enterprise wide staff requirements

- Designed and deployed organization chart templates across the enterprise

- Worked with KPMG team to identify and deploy EPM tools and methods

- Recruited resources and setup BPM function

- Acted as liaison to all newly recruited functional heads of above mentioned functions on behalf of Deputy Group CEO
Senior Project Manager

Sharjah Islamic Bank

(Public Company; Banking industry)

May 2006 — December 2006 (8 months)

- Successfully program managed the setup and launch of new subsidiary company ‘Sharjah Islamic Financial Services’

- Acted as custodian of technology portfolio budget

- Accountable for internal PMO resources and external spend

- Develop, Nurture and Promote Emarati talent within project management function.

- Acted as technology function liaison for HR to recruit and place young Emarati talent.

- Led IT service quality development to continuously improve delivery and customer satisfaction
- 590.8% increase in branch network response time.
- 93.3% reduction in ATM downtime.
- 86.1% reduction in core banking system EOD cycle.
- 91.7% improvement in TAT of first level support by IT
Project manager

Sharjah Islamic Bank

(Public Company; Banking industry)

May 2005 — April 2006 (1 year )

- Established IT PMO with PM policies, processes, procedures, and tools

- Engaged Executive management across enterprise to understand and define needs

- Program Manager for the setup of subsidiary company 'Sharjah Islamic Finacial Services'

- Ensured that project executions are monitored to meet requirements and agreed SLAs

- Acted as custodian of technology portfolio budget

- Implemented metrics to monitor status of project portfolio

- Deployed weekly PMO dashboard for CIO and IT Steering Committee

- Accountable for internal PMO resources and external spend

- Chaired post delivery reviews to log project achievements and lessons learned

- Led IT service quality development to continuously improve delivery and customer satisfaction

- Proactively supported sponsors and integrated self and team with the business users

- Managed vendor to ensure ongoing delivery of timely, high quality, cost-effective equipment and services
Senior Project Manager

ILS (InLaw Solutions) Ltd (Now Potentia Inc.)

(Privately Held; 11-50 employees; Information Technology and Services industry)

May 2004 — May 2005 (1 year 1 month)

- Liaised with snr. mgmt across enterprise to define requirements for business solutions.

- Ensured that business processes are monitored & managed on an ongoing basis to meet agreed SLAs.

- Took accountability for internal resources, external spend, & set-up of new Dubai branch.

- Coordinated resources based in New York, London, Dubai, & New Delhi to ensure quality & timely delivery of solutions.

- Chaired post project delivery reviews to assess learn lessons.

- Took leading role in process development to continuously improve delivery, cost-effectiveness, & customer satisfaction.

- Identified & documented changes in order to correct faults or achieve improvements.

- Established processes for the effective management of incidents or issues.

- Designed & implemented testing procedures to ensure systems are functional before going live

- Designed, implemented, & monitored induction & training for staff.
Business Systems Analyst

General Electric

(Public Company; GE; Financial Services industry)

July 2001 — July 2004 (3 years 1 month)

- Worked with senior management to clarify requirements & time lines.

- Monitored resources to ensure quality & delivery of solutions.

- Supported PMO as a Green Belt 6Sigma quality leader.

- Resolved complex tech problems to minimize disruption to business.

- Investigated, clarified, agreed, & documented solutions to meet requirements.

- Designed & implemented test scripts to ensure solutions are functional before going live.

- Managed UAT, system tests, implementation, and support of solution to ensure delivery of required functionality & quality standards.

- Designed implementation testing & rollback for solutions.

- Negotiated scope & timescales with senior mgmt to achieve match between needs & systems capability.

- Ensured solutions interface successfully with existing systems.

- Monitored & validated design & documentation produced by systems analysts, & provide support & coaching to build their expertise & competence.
Senior Systems Analyst

ABS (Advanced Banking Solutions) Ltd (Acquired by Management Technologies Inc)

(Information Technology and Services industry)

July 2000 — June 2001 (1 year )

- Documented and developed components of solutions under direction to support the delivery of business requirements.

- Designed and implemented testing procedures to ensure solutions are functional before going live.

- Documented new development / changes to business solutions.

- Investigated and resolved user problem channeled via help desk in order to minimize disruption to operational activity.

- Liaised with third party or in-house service providers to monitor progress and highlight any issues for action.

- Built, developed, and documented technical solutions under direction and as specified by technical documentation.

- Participated in disaster recovery and BCP trials and tests to ensure full preparedness for crisis situations.

- Provided support for implementation of new/changed systems to ensure outputs are delivered to time and quality.

- Took ownership for complete small projects (operational / development / service-related).
University Lecturer

London South Bank University

(Educational Institution; 201-500 employees; Higher Education industry)

October 1995 — July 1998 (2 years 10 months)

- Demonstrated specialist process simulation software (HYSIM) and techniques to class of 60+ students.

- Instruct, coach and support students on design and development of algorithms on both spreadsheets and simulation software.

- Design, develop, and document lecture notes, schedule, and tutorial assessment.

- Participate in course board meetings in evaluation of course.

- Coach students for final year project set by senior lecturer.

Fraz Chishti’s Education

London South Bank University

PhD , Chemical Engineering , 1996 — 2008

- Awarded PhD in Dec 2008 after successfully passing viva
- Scholarship awarded by South Bank University for postgraduate research leading towards a PhD.

Title of Thesis - NOx reduction by codeposited catalysts

Purpose - Aim of research was to apply a technique called electro-codeposition towards producing a more efficient and inexpensive catalysts for use in catalytic converters in automobiles. This technique produced catalytically active surfaces by incorporating different material particles onto the same surface.

Activities and Societies:

Student Member of IChemE,
Post graduate student member of South Bank Chemical Engineering Society (SBCES).
GE professional training

Green Belt , Six Sigma Training & Examination , 2003 — 2003
Learning Tree International

Certificate , Project Management , 2003 — 2003

See www.learningtree.co.uk
Pygmalion Consulting

Certificate , MS2073 - Programming a Microsoft SQL server 2000 database , 2003 — 2003
City University

Certificate , Computer Studies , 1999 — 2000

Part time evening classes in the following technologies C++, Java, OOP, VB, and SQL
London South Bank University

BEng (Hons) , Chemical Engineering , 1992 — 1995

Final year research project earned the highest marks within the class of that year and was a major contributor towards the nomination and award of a PhD University Scholarship.

Activities and Societies:

Committee Member for South Bank Chemical Engineering Society (SBCES),

IChemE, SBCES Sports Secretary for participation in the annual National Frank Morton Sports Day.

Student member of IChemE
Quintin Kynaston

A-Levels / GCSE , Secondary School , 1985 — 1992

Additional Information

Fraz Chishti’s Websites:

My Company

Fraz Chishti’s Interests:

Six Sigma and Service Quality, Portfolio, Program, Project Management, Business Process Management and Re-engineering, Corporate Strategy, Governance and Best Practices, Sustainability, Science and Technology