Bill Fraser

Current

Usability Consultant at Federal Reserve Bank of San Francisco
House Manager at World Arts West
House Manager at Fort Mason Foundation

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Past

Webmaster at Federal Reserve Bank of San Francisco
Web Developer at INVESTools, Inc
Print Buyer at Wells Fargo Bank

Education

Dominican University of California

Recommended

5 people have recommended Bill

Connections

171 connections

Industry

Information Technology and Services

Websites

Bill Fraser’s Summary

Usability specialist with expertise in making web applications and websites more user-friendly and results-focused. Extensive experience in content management and information architecture for websites. Interested in helping design and test applications to match business goals to users' needs and expectations.

Bill Fraser’s Specialties:

Usability testing and consulting, user-centered design, information architecture, and excellent client skills.

Bill Fraser’s Experience

Usability Consultant

Federal Reserve Bank of San Francisco

(Government Agency; 1001-5000 employees; Banking industry)

June 2007 — Present (2 years 2 months)

Conduct usability testing, from first meetings through test subject recruitment though reporting and followup. Develop tests to determine whether client websites/web applications are effective and satisfying for those who use it, and develop methods to make web products better. Conduct other analysis tests such as focus groups and card sorts to clarify user experience and expectation. In general, work with clients to build better web apps and web sites by acting as customer advocate.
House Manager

World Arts West

(Non-Profit; 11-50 employees; Performing Arts industry)

1999 — Present (10 years)
House Manager

Fort Mason Foundation

(Performing Arts industry)

August 1989 — Present (20 years)

Act as liaison between venue and visiting event producers for 440 seat rental theatre. Establish working relationship of providing support for producers for all aspects of audience interaction. Ensure that producers and theatre staff are aware of potential problems and work to solve them. Ensure that producers and theatre staff are aware of all production demands that impact audience, minimizing problems and conflicts. Provide technical assistance and expertise as needed. Provide assistance with ticketing problems and setting up event box office and seating systems as required. Train and supervise ushers for events.

Bill Fraser’s Education

Dominican University of California

BA , Business Administration and Theatre , 1980 — 1983

Internships at Berkeley Repertory Theatre (Marketing, 1982) and Ensemble Theatre Company in Marin (Administration, 1983)