Frank Patrick

Public Company; 10,001+ employees; PRU; Financial Services industry

July 2011 – October 2011 (4 months) Newark, NJ

Contract position via TekSystems

Privately Held; 1-10 employees; Marketing and Advertising industry

January 2009 – February 2011 (2 years 2 months)

AGAIN is a full service mobile and interactive marketing agency working with companies of varying sizes who wish to leverage the marketing opportunities in social media, mobile and "traditional" interactive channels. Experience at AGAIN included:

Process Management...

Designed operational, project management, and resource planning processes as part of the start-up phase of the agency.

Assessed, selected and implemented project management communication and budgeting tools to support the designed processes.

Project Management...

During the first two years of AGAIN operations, provided planning and coordination of agency, client, and contracted development resources in a wide range of client projects, delivering 10 full-scale website design and development efforts, 4 micro-sites, 20 landing page and email programs, 4 websites built for access via mobile devices, 4 major interactive Facebook applications, and 9 multi-tab Facebook page designs.

Managed agency project initiation and resource management processes.

Public Company; 1001-5000 employees; Marketing and Advertising industry

June 2008 – January 2009 (8 months)

Managed work activities involved in the delivery, certification and acceptance of project deliverables and solution components on web development programs. Worked closely with clients (primarily in the pharmaceutical industry) to identify and assure delivery against key business objectives.

Helped define and refine company standard PMO methods and practices.

Coordinated large complex e-Marketing programs consisting of multi-discipline and mixed resource (company, client, and third party) teams. Responsible for defining scope and content of programs in coordination with Account Management.

Acted as primary interface with client regarding program process/progress. Responsible for assigning and directing work in compliance with statement of work. Maintained program plans and coordinated high-level aspects of program activities with client and team.

May 2003 – January 2009 (5 years 9 months)

Pro bono volunteer work supporting a web-based program aimed at providing schools around the world to allow their students to participate in cross-border, cross-culture communication and collaboration through student-built websites. www.virtualclassroom.org

Privately Held; 201-500 employees; Marketing and Advertising industry

April 2004 – April 2008 (4 years 1 month)

See Zeta Interactive information. DigitalGrit was merged into Zeta Interactive in late 2007.

Privately Held; 201-500 employees; Marketing and Advertising industry

April 2004 – April 2008 (4 years 1 month)

Defined eMarketing service delivery processes for internet marketing offerings, creating a portfolio of templates around which SEM, SEO and email CRM services are developed and customized, allowing the agency to manage revenue growth from $4M to almost $12M in less than 4 years.

Managed design/delivery of eMarketing efforts, including search marketing (SEM/SEO), email CRM, web development and analytics for clients in payroll/HR services, credit reporting, pharmaceuticals, publishing, and other industries.

Managed design, implementation and operation of a Web 2.0 community site using patient-generated content to support a 30% increase in overall traffic and 180% increase in search traffic within 8 months of launch. This included new processes for timely but strict regulatory/legal review of submitted content.

Developed/managed process for web development resource planning across as many as 50+ concurrent efforts.

July 1996 – April 2004 (7 years 10 months)

Developed and delivered to clients Project & Multi-Project Management processes and systems, resulting in enhanced project reliability (from 40-50% on-time/as promised to 90%) and project completion throughput (50-200% increases): telecommunications, information services, precision machining, construction/development, medical equipment industries.

Facilitated client Strategic & Operations Planning efforts, focused on constraints to growth (in one case, achieving 60% revenue growth in 15 months with less than 15% increase in headcount): information services, lighting systems manufacturing, and precision machining industries.

Delivered problem-solving training focused on the connections of deep root causes to ranges of related symptoms suffered by complex organizational systems: automotive R&D, IT consulting, mail services, defense system development, paper products, automotive parts manufacturing industries, and education.

Designed and facilitated operations management improvement via constraint management principles to support lean manufacturing improvements: precision machining.

Public Company; 10,001+ employees; T; Telecommunications industry

March 1992 – July 1996 (4 years 5 months)

An internal consulting organization, providing process quality improvement and reengineering support to AT&T/Lucent business units and customers.

Provided process design and project management leadership for reengineering a customer service and trouble repair process, reducing cycle time from 48 to 24 hours with implementation of the first phase, and eventually to less than 6 hours.

Provided project and process management expertise for developing and marketing consumer telecommunications service offerings in a wide range of differently regulated environments.

Provided process design to back-office banking operations reengineering effort.

Public Company; 10,001+ employees; NA; Consumer Goods industry

September 1979 – January 1993 (13 years 5 months)

Directed high-level staff of Industrial Engineering professionals in development of strategic plans for manufacturing operations, technological and marketing-related manufacturing project management, capital and operating budgets.

Led cross-functional business process reengineering of project assessment and implementation, reducing time-to-market and effort by 30%.

Led fast track new product development project, introducing a now standard, but then innovative, package format (used for over $50 million of new sales) - 5 months from concept to production.

Turned around a failing plant by finding $2.5 million in savings in a $25 million unit, accomplished by developing and presenting employee involvement training in problem-solving and continuous improvement.

IE expertise for the development, justification, and implementation of manufacturing facilities in Venezuela, Mexico, and the US.

Brought first desktop microcomputer to Nabisco, redefining work measurement processes.