Frank Nguyen

Current

• Emerging Technology Manager at American Express Corporation

Past

• Assistant Professor at San Diego State University
• eLearning Tech Mgr at Intel
• Systems Engineer at MicroAge

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Education

• Arizona State University
• Arizona State University
• University of Arizona

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Recommended

10 people have recommended Frank

Connections

243 connections

Industry

E-Learning

Websites

• My Website

Frank Nguyen’s Summary

Unique combination of expertise in eLearning, instructional design, performance support and information technology has allowed me to bridge the gap between learning problems and technical professionals.

Strong network among software vendors, educational researchers, and prominent figures in the human performance technology field has allowed me to bring cutting edge ideas to reality through the innovative use of technology.

Frank Nguyen’s Specialties:

eLearning, electronic performance support systems, learning management systems, learning content management systems, cognitive load theory, instructional systems design, performance improvement, performance technology

Frank Nguyen’s Experience

• Emerging Technology Manager

  American Express Corporation

  (Public Company; AXP; Financial Services industry)

  2007 — Present (2 years)

  Manage team tasked with reengineering the design of learning and performance products. Projects include development reengineering of design business processes to reduce cycle time and increase ISD quality; evaluation, selection and development of technologies and tools to support the ISD process; and development of people development systems to manage change and train instructional designers on new processes and technologies.
  
  Managed team focused on strategic initiatives around learning and performance support. Projects include development of L&P architecture, development of short and long-term roadmap, standardization of authoring tools and templates, business process reengineering of instructional design practices, business process reenegineering around the Websoft learning management (LMS) and learning content management systems (LCMS), and transition change management.

• Assistant Professor

  San Diego State University

  (Educational Institution; Higher Education industry)

  2008 — 2009 (1 year)

  Taught graduate courses and advised masters students in instructional design and advanced instructional design. Principle investigator on a funded initiative by ISPI to create a performance support system for evidence-based practices. Consulted with university instructional technology services group on strategic planning.

• eLearning Tech Mgr

  Intel

  (Public Company; 10,001 or more employees; INTC; Information Technology and Services industry)

  2000 — 2006 (6 years)

  Managed corporate team focused on strategic initiatives around learning and performance support. Key successes included standardization of authoring tools and templates, business process reengineering and best practices around the Saba learning management (LMS) and learning content management systems (LCMS), and migration strategy for legacy eLearning courses to SCORM-compliant content.
  
  Managed team responsible for the development and support of tools and business processes used to create eLearning content. Key successes included a learning management system and electronic performance support system (EPSS). The LMS has been used to author 1,500 courses, deliver 500k sessions to 93k employees with a lifetime ROI of $7m. The EPSS leverages reusable learning objects from the LMS, has been integrated with 56 enterprise applications, supported 300k sessions and has a lifetime ROI of $5m.

• Systems Engineer

  MicroAge

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  1997 — 2000 (3 years)

  Developed software and hardware solutions for Fortune 500 clients. Key successes included an integrated call center tracking and performance support system that enabled pre and post-sales support professionals to store, find and share customer information and technical issues.

Frank Nguyen’s Education

• Arizona State University

  PhD , Educational Technology , 2002 — 2007

  Dissertation topic: The effect of EPSS and training as performance interventions

• Arizona State University

  MEd , Educational Technology , 1999 — 2000

• University of Arizona

  BA , Philosophy , 1993 — 1997

Additional Information

Frank Nguyen’s Websites:

• My Website

Frank Nguyen’s Honors:

Selected Publications
• Clark, R.C., Nguyen, F., & Sweller, J. (2006). Efficiency in learning. Jossey-Bass Pfeiffer: San Francisco.
• Nguyen, F. (2009). The effect of performance support and training on performer attitudes. Performance Improvement Quarterly, 22(1), 95-114.
• Nguyen, F. & Klein, J.D. (2008). The effect of performance support and training as performance interventions. PIQ, 21(1), 95-114.
• Mosher, B. & Nguyen, F. (2008). Training is broken. T+D, 62(8), 23-25.
• Nguyen, F. & Hanzel, M. (2007). LO + EPSS = just‐in‐time reuse of content to support employee performance. Performance Improvement, 46(6), 8‐14.
• Clark, R.C. & Nguyen, F. (2007). Human performance technology. In van Merrienboer, J. (Ed.), Handbook of research for educational communications and technology (pp. 507-533.), Geneva, IL: Routledge Education.
• Nguyen, F. & Woll, C. (2006). A practitioner’s guide for designing performance support systems. PI, 45(9), 37-45.