Frank Eliason

Current

Senior Director in National Customer Operations at Comcast

Past

Director of Digital Care at Comcast Cable
Executive Support Manager at Comcast
Manager of Quality Assurance at Advanta

Voyager Supervisor at Vanguard

see less...

1 more...

Recommended

2 people have recommended Frank

Connections

363 connections

Industry

Consumer Services

Websites

Frank Eliason’s Summary

My experience and goals are centered around creating the right experience for Customers, and utilizing a variety of channels to reach them. In current and former roles I have worked to use new technologies to better understand and assist organizations in improving processes and tools to ensure first contact resolution and improved Customer Satisfaction.

Currently I am working within the social or digital media to better measure, understand and assist Customers. Doing so, we are defining the next generation of Customer Service.

Frank Eliason’s Specialties:

Social/Digital Media, Customer Satisfaction Measurement, Research Customer Experience

Frank Eliason’s Experience

Senior Director in National Customer Operations

Comcast

(Public Company; CMCSA; Broadcast Media industry)

August 2009 — Present (4 months)
Director of Digital Care

Comcast Cable

(Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)

February 2008 — August 2009 (1 year 7 months)

Developing techniques to learn from Customer based on feedback provided throughout the internet. Utilize this feedback to offer improvements for the organization and when possible assist the Customer
Executive Support Manager

Comcast

(Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)

September 2007 — February 2008 (6 months)
Manager of Quality Assurance

Advanta

(Public Company; Telecommunications industry)

2002 — 2007 (5 years )
Voyager Supervisor

Vanguard

(Telecommunications industry)

1997 — 2002 (5 years )

Additional Information

Frank Eliason’s Websites:

Frank Eliason’s Groups:

Social Media Today
Advanta Bank current and former employees
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
Social Media Academy
inSocialMedia Professional Community
Social Entertainment Professionals
where social media meets online customer service