Frank Elbert

Current

Managing Director at TipSpot.com

Past

Owner at FRANK-STAR | Interaction Strategy & Design
Front-end & services manager at bol.com
Sr. Interaction Architect at Blast Radius Inc.

Interaction Architect at BSUR Concepting

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Education

Haagse Hogeschool/TH Rijswijk

Recommended

18 people have recommended Frank

Connections

500+ connections

Industry

Entertainment

Websites

Frank Elbert’s Summary

TipSpot - your social event guide - is a new online service that makes sure you always know what's going on in your city. Via the web and your mobile phone, TipSpot offers a last-minute and personalized overview of the most relevant events; such as nice parties, concerts, exhibitions, theater shows or the sale of a cool store. You can 'tip' events yourself or follow the tips of friends and other interesting parties, like your favourite bands, DJ's, artists, magazines, clubs and shops.

Frank Elbert’s Specialties:

TipSpot gives a complete and personalized overview and is available anytime, anywhere.

Frank Elbert’s Experience

Managing Director

TipSpot.com

(Entertainment industry)

November 2007 — Present (2 years 1 month)
Owner

FRANK-STAR | Interaction Strategy & Design

(Design industry)

November 2006 — August 2008 (1 year 10 months)

Independent interaction architect based in Amsterdam that partners with clients to conceptualize and design services for the web and emerging media.

Services include:
- Strategy & concept: research business-, brand- and user goals, distill and present high level concepts.
- Design & production: design and specify information architecture, user flows and user interfaces.

Deliverables include:
- Personas & scenarios
- High-level architecture maps (sitemaps)
- Screen flow diagrams (flowcharts)
- Screen- & component designs (wireframes)

Recently partnered with:
- Reed Business (via info.nl). Concept and design of new online shop, launch in 2008.
- AEGON Bank (via Eden Design). Concept and design of new self service financial product.
- KLM (via Mirabeau). Concept and re-design of klm.com's main booking tool, launch in 2008.
Front-end & services manager

bol.com

(Privately Held; 51-200 employees; Internet industry)

January 2006 — October 2006 (10 months)

bol.com is with 1.5 million customers and 3 million visitors per month, the biggest online media store and market leader in The Netherlands. As the winner of two Dutch National Home-Shopping awards in 2006, bol.com is a source of inspiration and forerunner in the Dutch online retail market.

In the role of front-end & services manager Frank was responsible for the customer experience of the web platform (www.bol.com). His main responsibilities were: (1) defining strategy, setting goals and lying out plans (2) creating and identifying new opportunities for optimizing the customer experience (3) analyze site-, customer- and financial data (4) restructuring, expanding and daily management of a cross disciplinary design team (8 FTE's) (5) aligning business units on common roadmap and product releases.
In this role Frank was also responsible for the high-level interaction- and user interface design of the most recent new product offering: selling and buying of used books.
Sr. Interaction Architect

Blast Radius Inc.

(Public Company; 201-500 employees; Internet industry)

July 2003 — December 2005 (2 years 6 months)

Blast Radius (www.blastradius.com) helps businesses deliver innovative and profitable customer experiences by combining business strategy, experience design, and industry-leading technologies. With offices in the US, Canada and Europe, Blast Radius has formed long-term relationships with companies such as Aeroplan, A&E Television Networks, BMW, Fairmont Hotels & Resorts, Heineken, Nike, DIRECTV, Nintendo and Philips.

In the role of Sr. interaction architect Frank was responsible for the information architecture, interaction- and user interface design of web-based products and services. He worked with clients such as World Directories / Yellow Pages, Philips, TomTom, Nintendo Europe, Electronic Arts, Heineken Corporate, Esselte Dymo.
Interaction Architect

BSUR Concepting

(Privately Held; 11-50 employees; Marketing and Advertising industry)

May 2000 — July 2003 (3 years 3 months)

BSUR (‘be as you are’) is an internationally active creative consultancy based in Amsterdam, providing clients with consultative services on brand creation and brand management for today’s connected society. (www.bsur.com)

In the role of interaction architect Frank was responsible for the information architecture, interaction- and user interface design of web-based products and services. He worked with clients such as Royal Ahold, Pensioendesk Nederland, Kras Vakanties, Unilease Nederland, MIVA / oneMen.org, UnieKaas, The Bodyshop, Ernst & Young IF.