Frank Bisono

Current

• Sr. User Experience Designer at Amazon.com
• Managing Principal at Hypermedia Productions, Inc.

Past

• User Experience (UX) Designer at Microsoft Corporation
• Systems Engineer II at Apple [via the Millennium Group]
• Apple Solutions Consultant at Apple

• Networking and Wireless Product Specialist / Technical Consultant - Belkin at Actionlink
• Director of Web Development & Creative Director at No Boundaries Network
• Regional Sales Manager – FL at NorthPoint Communications, Inc.
• Channel Marketing Manager / Evangelist at Channelforce, Inc.
• Channel Marketing Manager - Bellsouth.net at Marketstar Corp.
• Counter Intelligence Special Agent / Spanish Linguist at Florida Army National Guard
• Gaming Evangelist at 7th Level Inc.
• Aircraft Structural Mechanic at United States Navy

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8 more...

Education

• The Art Institute of Fort Lauderdale
• Broward Community College
• Broward Community College

• Embry-Riddle Aeronautical University
• Cooper City High School

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2 more...

Recommended

32 people have recommended Frank

Connections

500+ connections

Industry

Computer Software

Websites

• My Company
• My Blog
• Twitter

Frank Bisono’s Summary

Currently a Sr. User Experience Designer at Amazon.com. Prior to working at Amazon.com, I worked on enterprise IT Pro management software applications covering Windows Server and System Center suites of applications. I also owned and managed a New Media and IT consulting / design firm for over ten years, and held high-level positions in sales, creative and technical roles at several telecom, internet & dot com companies.

I am incredibly passionate about combining design with technology, and absolutely LOVE what I do and the technologies that I work with on a daily basis. I am an active blogger and advocate for the user when it comes to creating beautiful, yet functional user experiences.

Frank Bisono’s Specialties:

* Well versed in Web 2.0 technologies (HTML, XHTML, CSS, AJAX, etc.) and senior level consulting capabilities on Information Architecture (IA) and User Experience (UX) components of small scale to enterprise level projects. Fully proficient in front-end design phases of web, UI design, and development / management methodoligies such as Scrum.

* Apple Professional Services Provider (APP)
* Certified Apple Technical Coordinator (ACTC)
* Certified Apple Help Desk Specialist (ACHDS)

Frank Bisono’s Experience

• Sr. User Experience Designer

  Amazon.com

  (Public Company; AMZN; Internet industry)

  July 2009 — Present (5 months)

  Working on the next generation Amazon Video on Demand (AVOD) category redefining the future of streaming media over the web, mobile devices and the 10 ft UI (Big Screen TV's and media player devices for tv's). Key focus in designing the UI architecture, interaction flow, and aesthetics of new web and on-device software applications.

• Managing Principal

  Hypermedia Productions, Inc.

  (Privately Held; 1-10 employees; Internet industry)

  January 1995 — Present (14 years 11 months)

  I founded Hypermedia Productions in 1995 and have been providing New Media and IT Consulting Services for over a decade.
  
  In addition to being proficient in current Web 2.0 and New Media technologies (front-end / UI / UX Design, interactive, photography, blogging and podcasting), I provide Systems Engineering level support on all Apple products and services. I have extensive experience working with Apple in K-20 and have deployed Xserve and Xserve RAID systems throughout south FL schools as well as provide consulting on the creation of standardized client-images for those deployments.
  
  I have also been contracted for many years (via various marketing firms) to provide Channel Marketing & Sales & Evangelism services for companies such as Adobe, MGI Software, Belkin, Iomega, Caere, Claris, Microsoft, Okidata, Symantec, Umax, Viewsonic, 7th Level and many more.
  
  * Currently accepting only a very limited number of engagements based on my time availability.

• User Experience (UX) Designer

  Microsoft Corporation

  (Public Company; MSFT; Computer Software industry)

  November 2006 — July 2009 (2 years 9 months)

  Served in several roles, most recently working on the interaction design for part of a major product (yet to be released) within the System Center suite of software. Also owned the Visual Design, Branding & Icon lead role for Windows Server & Systems Center divisions. Other major projects included: UX / Interaction Designer on Server Manager, designing the IT Pro Web Portal, owning all team branding & working on Design Patterns. I helped drive the interaction design process for new and existing applications from initial concept through engineering implementation. Responsibilities include Product, Interaction & Visual Design:
  
  * Defining and delivering user experiences for a wide range of users from highly specialized IT professionals to novice or part-time IT professionals.
  * Collaborating with User Experience Researchers to understand our customers & their specific needs, & designing solutions to address those needs.
  * Delivering detailed interaction design specifications for the product development team, drive branding into the product, & building visual design guidelines for the division.
  * Designing interaction models, workflows, wireframes, information architectures, & user interfaces.

• Systems Engineer II

  Apple [via the Millennium Group]

  (Public Company; AAPL; Computer Hardware industry)

  August 2004 — December 2005 (1 year 5 months)

  As part of the Apple, FL K-12 Education sales teams, my role was to work with Account Managers and other team members on sales projects to integrate Apple's products into the Broward and Miami Dade School Districts, from a Technical, Marketing and Sales perspective.
  
  Responsibilities included marketing presentations, training, infrastructure planning, design, specification, implementation and troubleshooting of LANs, server installation, configuration & management.
  
  I was instrumental in the deployment of the largest Digital Learning Environment Study in Florida. Member of the team that was first to deploy over 30,000 laptops and 300+ servers (to date, and growing) in Broward County. I was also the lead Systems Engineer that was responsible for architecting much of the first 1:1 laptop implementation for Dade County Schools. Additional accomplishments include designing and deploying a digital curriculum, the first of it's kind, into a pilot middle school in Dade County.

• Apple Solutions Consultant

  Apple

  (Public Company; AAPL; Computer Hardware industry)

  November 2003 — July 2004 (9 months)

  Responsible for providing high-level consultative and technical advice on Apple products for both retail and corporate customers at Comp USA.
  
  Supported the corporate sales team by providing solutions sales opportunities and conducting joint sales calls on off-site corporate customers when necessary.
  
  Duties included providing training for sales staff as well as presenting seminars to end users on Apple products and Solutions.

• Networking and Wireless Product Specialist / Technical Consultant - Belkin

  Actionlink

  (Privately Held; 1001-5000 employees; Computer Networking industry)

  August 2003 — November 2003 (4 months)

  Contracted by Actionlink to provide consulting services for Belkin's line of consumer broadband products, specifically wireless routers, to retail customers.
  * Drove sales as a technical consultant for customers and provided technical assistance on Macintosh and PC platforms for wireless networking.
  * Provided feedback to Belkin via web based reporting system.
  * Served as a consultative and technical resource on Belkin's products to retail channel customers and employees.

• Director of Web Development & Creative Director

  No Boundaries Network

  (Privately Held; 11-50 employees; Internet industry)

  July 2000 — January 2001 (7 months)

  Set the artistic direction and managed the front-end web development and design in support of online projects, services, programs and other electronic publishing projects. Worked with the E-Business team and programmers to implement interface (UI), user experience (UX), configurations, graphics and art for assigned projects. Directed the tactical day-to-day design and development process and identified current and future technology strategies. Lead and directed a staff of 12 designers to achieve superior project results. In addition…
  
  • Responsible for the development of design strategies and concepts for all client projects, project management, recruitment and assignment of design resources.
  • Created all company branding.
  • Designed and developed site architecture.
  • Managed multiple projects simultaneously.
  • Purchased, installed and configured systems; evaluated and recommended IS initiatives; handled troubleshooting and resolution of network issues, and documented network.

• Regional Sales Manager – FL

  NorthPoint Communications, Inc.

  (Public Company; 1001-5000 employees; NPNT; Telecommunications industry)

  November 1998 — July 2000 (1 year 9 months)

  • Developed one of the largest network of DSL providers in the southeast U.S.
  • Identified and signed strategic channel partners including ISP’s, NSP’s, VAR’s, Resellers
  • Successfully negotiated contracts
  • Implemented corporate defined channel selling strategies as well as established and implemented unique sales strategies within individual channel partner accounts
  • Generated customer presentations, demonstrations and proposals
  • Prepared a written sales plan for partners within assigned territory that outlines sales objectives, customer objectives and the action plan in order to meet these objectives
  • Managed sales forecasting process within assigned channel partners to ensure visibility and quota attainment

• Channel Marketing Manager / Evangelist

  Channelforce, Inc.

  (Privately Held; 1001-5000 employees; Computer Software industry)

  September 1996 — April 1999 (2 years 8 months)

  Contracted by (formerly) Channel Reps to perform sales, training, merchandising, feedback and in-store promotions for various software and hardware companies throughout the south Florida region, local and national trade shows. Companies represented include but are not limited to: Microsoft, Sony, Caligari, MGI Software Corp., Smith Micro Software Inc., ITS / Zydeco Software, Palo Alto Software, OKIDATA, Creative Multimedia, Documagix, Jump Music, NOW Software, Starfish Software, UMAX Technologies, Terran Interactive, ESRI, Computer Associates, Live Pictures Inc., Viewsonic, Caere, Symantec, Adobe, Iomega and more.

• Channel Marketing Manager - Bellsouth.net

  Marketstar Corp.

  (Public Company; 501-1000 employees; Telecommunications industry)

  October 1997 — September 1998 (1 year )

  Formerly Technology Advancement Corporation: Managed sales growth for a $10 Million sales territory & developed over 30 new VAR Partners for Bellsouth.net within the first 90 days. Additional responsibilities included:
  
  • Managing marketing and sales activities for Value Added Resellers.
  • Providing formal training to authorized BellSouth.net VAR's.
  • Supporting VAR's in solutions development stage through review of sales packages for VAR customers, data base gathering and coordination with VAR for customer, and network engineering support for designs not requiring dedicated sales engineers support.
  • Expanding VAR's technical expertise and independence through ongoing consultations and coaching during account management and pre-sales process.
  • Driving VAR revenue by identifying additional sales opportunities with VAR's and proactively seeking opportunities within VAR end-user customer set.

• Counter Intelligence Special Agent / Spanish Linguist

  Florida Army National Guard

  (Government Agency; 10,001 or more employees; Military industry)

  August 1994 — August 1998 (4 years 1 month)

  Determined enemy intelligence, gathered counter-intelligence (CI) information, evaluated sources of information, formulated investigation plans, planned and conducted CI investigations and interrogations, analyzed, selected, exploited, and neutralized targets of interest in tactical environments...

• Gaming Evangelist

  7th Level Inc.

  (Public Company; 501-1000 employees; SEVL; Computer Games industry)

  January 1996 — September 1996 (9 months)

  Performed in-store promotions, product demonstrations, and built excitement around 7th Level's video games throughout the gaming community.

• Aircraft Structural Mechanic

  United States Navy

  (Government Agency; 10,001 or more employees; USN; Military industry)

  July 1991 — May 1993 (1 year 11 months)

  Maintained, installed, and repaired the structures and body surfaces, movable aircraft parts and their hydraulic and pneumatic control systems, on 14 A-6E "Intruder" aircraft. Maintained and repaired utility systems such as air conditioning, heating, pressurization, oxygen, and safety devices.

Frank Bisono’s Education

• The Art Institute of Fort Lauderdale

  AS , Multimedia / Web Design , 1996 — 1997

• Broward Community College

  Criminal Justice 1993 — 1995

  Activities and Societies:

  Broward County 175th Police Academy Graduate, Lambda Alpha Epsilon, Pistol Team, 1994 ACJA-LAE Region 5 Competition - Multiple Award Winner

• Broward Community College

  Aeronautical Science 1990 — 1991

  Activities and Societies:

  Alpha Eto Rho, Flight Team, F-Troop

• Embry-Riddle Aeronautical University

  Aeronautical Science 1989 — 1990

  Activities and Societies:

  Air Force ROTC, Eagles Wrestling Team

• Cooper City High School

  1984 — 1989

Additional Information

Frank Bisono’s Websites:

• My Company
• My Blog
• Twitter

Frank Bisono’s Interests:

Computers, Photography, Flying (Certified Private Pilot), Music, Art & Design, Auto Racing, NASCAR, Camping

Frank Bisono’s Groups:

• National Association of Photoshop Professionals (NAPP)
• Association of Internet Professionals (AIP)
• Florida Linux Users Exchange (FLUX)
• Aircraft Owners and Pilots Association (AOPA)
• CAP: US Air Force Auxiliary (Civil Air Patrol)
• Lambda Alpha Epsilon - National Criminal Justice Fraternity
• Alpha Eta Rho - International Aviation Fraternity
• D.A.R.T. - Digital Art Research Team, AIFL

•    Sales Training Drivers
•    Amazon Alumni
•    Interaction Design Association
•    Linked:Seattle
•    UX Professionals
•    US Army
•    Microsoft Employees
•    US Navy Veterans
•    Civil Air Patrol (U.S. Air Force Auxiliary)
•    Army Veterans
•    Information Architecture Institute (IAI)
•    US Military Veterans Network
•    Microsoft - Alumni and FTEs (Official)
•    Club ex-Apple
•    Apple Alumni
•    Brand & Communications Management
•    User Experience
•    Civil Air Patrol Network
•    Civil Air Patrol / The United States Air Force Auxiliary
•    Design Research
•    Apple - Current and Former Employees
•    Cross-Platform (Apple/Windows) Professional
•    Amazon.Com
•    NorthPoint Communications
•    USAF Civil Air Patrol
•    MarketStar Alumni Association
•    Microsoft - Current and Former Employees
•    Civil Air Patrol Volunteers and Employees
•    Art Institute Graduates
•    NAPP - National Association of Photoshop Professionals
•    Amazon Global Network
•    Interrogation and Counterintelligence
•    The Art Institute of Fort Lauderdale Alumni Group
•    Information Quality
•    Pilots at Microsoft

Frank Bisono’s Honors:

Professional:

• 1998 Caere corporation Outstanding Sales Award
• 1998 Channel Reps, Inc. Rep of the Month for May and August.

Scholastic:

• 1997 SIGGRAPH Owen Award Recipient
• AIFL Merit Scholarship Recipient
• AIFL Presidents List and Deans List
• National Deans List
• BCC President's List
• Who's who among student's in America's Junior Colleges.

Military:

• National Defense Service Medal

Frank Bisono’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch