Senior Engineering and Operations Manager offering expertise building and leading high-performing technical teams.
Greater Seattle Area
- Current
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- First Vice President / IT Group Manager II at Washington Mutual
- Technical Operations Manager III at Washington Mutual
- Co-Founder / Vice President at Acter Care Company
- Past
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- Technology Manager at Enterprise Rent-a-car
- Lead Systems Architect for the Windows Platform at Enterprise Rent-a-car
- Senior Systems Engineer of Windows Desktop and Server Standards at Enterprise Rent-a-car
- Program/Project Manager for Process Improvement and Metrics at MasterCard
- Manager of Systems Integration and Support for Digital Imaging at MasterCard
- Lead Systems Engineer at Ralston Purina
- Systems Analyst at BlueCross BlueShield
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Frank Bascio’s Summary
Senior Engineering / Operations Manager offering expertise building and leading high-performing technical teams and operations. Track record of impacting long-term growth, development, and performance of staff and operations. Consistent and verifiable contributions made to operational and cost efficiency and technical processes and controls improvements.
Frank Bascio’s Specialties:
• Technically skilled manager delivering strategic and tactical leadership
• In-depth expertise includes all phases of the software development life cycle
• Apply solid project management and leadership skills to orchestrate complex, large-scale initiatives
• Thrive in fast-paced environments requiring analytical, decision-making, and problem solving skills
• Seasoned entrepreneur with solid history of accomplishments driving and supporting efforts generating multimillion-dollar growth.
Frank Bascio’s Experience
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First Vice President / IT Group Manager II
Washington Mutual
(Public Company; 10,001 or more employees; WM; Banking industry)
2005 — Present (3 years)
Serve in senior-level management role with direct responsibility for leading a cross-functional engineering group consisting of highly skilled Architects, Software / System Engineers, Security / Compliance Engineers, Database Engineers, 7x24 Operational and Support Staff, Technical Analysts and Technology Managers.
• Directed the optimization of the Washington Mutual Online Banking and E-Commerce website elevating performance, availability and reliability from the worst to the best in the industry.
• Designed and implemented a second factor authentication system and related forensics processes for use in securing transactions which saved the bank millions of dollars a year in fraudulent activity. -
Technical Operations Manager III
Washington Mutual
(Public Company; 10,001 or more employees; WM; Banking industry)
2005 — Present (3 years)
Provided leadership and direction for onshore and offshore teams responsible for the Systems Engineering, Implementation and 7x24 operational support of the WaMu Online Banking and E-Commerce website.
• Implemented change management processes and controls based on ITIL (MSF/MOF) best practices, automated system configuration management and self-healing servers and applications.
• Coordinated and negotiated the secure outsourcing of tiered operational support.
• Designed, developed and standardized platform-wide exception handling, logging and reporting framework enabling real time event and performance capturing, facilitated critical alerting / notification, automated synthetic transactions, SLA management, site performance, and forensic analytics. -
Co-Founder / Vice President
Acter Care Company
(Venture Capital & Private Equity industry)
2003 — Present (5 years)
Provide funding and leadership for early stage businesses based in Taiwan. Involvement ranges from technical direction, solutions, and product guidance to hands-on technical and business aspects of the company.
• Ventures range from country side internet cafes to online based educational websites focused on the legal and medical profession. -
Technology Manager
Enterprise Rent-a-car
(Public Company; 10,001 or more employees; Automotive industry)
2002 — 2003 (1 year)
Technical Manager with direct responsibility for leading and mentoring team responsible for delivering 7x24 top tier support for 6000+ Enterprise and E-Commerce servers and 50,000 clients.
• Developed, implemented, and maintained a suite of systems management tools and automation used to deploy, inventory, and monitor servers and clients; these highly effective tools increased visibility and trending into outages, as well as reduced troubleshooting requirements and down time. -
Lead Systems Architect for the Windows Platform
Enterprise Rent-a-car
(Public Company; 10,001 or more employees; Retail industry)
1998 — 2002 (4 years)
Lead a team of four systems architects responsible for the defining of Windows server and client architecture to meet domestic and international business objectives and ensuring stability, security and supportability.
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Senior Systems Engineer of Windows Desktop and Server Standards
Enterprise Rent-a-car
(Public Company; 10,001 or more employees; Retail industry)
1996 — 1998 (2 years)
Recruited to lead a six person team responsible for defining and implementing company-wide technology standards for an internationally distributed client server environment consisting of 15,000 desktops and 1000 servers.
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Program/Project Manager for Process Improvement and Metrics
MasterCard
(Public Company; 10,001 or more employees; Banking industry)
1994 — 1996 (2 years)
Senior technical resource in identifying, recommending and implementing technology and associated processes and metrics throughout the organization reducing costs and improving efficiency.
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Manager of Systems Integration and Support for Digital Imaging
MasterCard
(Public Company; 10,001 or more employees; Banking industry)
1994 — 1995 (1 year)
Managed twelve direct reports responsible for the implementation and support of MasterCom, an internally developed digital imaging chargeback application, consisting of a 750 +user base in over 200 remote locations.
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Lead Systems Engineer
Ralston Purina
(Public Company; 10,001 or more employees; Retail industry)
1993 — 1994 (1 year)
Led a staff of six systems engineers chartered with designing, implementing and top tier support for 10 enterprise applications, 200 PCs and 30 file servers.
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Systems Analyst
BlueCross BlueShield
(Public Company; 10,001 or more employees; Insurance industry)
1990 — 1993 (3 years)
Additional Information
Frank Bascio’s Websites:
Frank Bascio’s Interests:
• Support many open source projects (Drupal.org, Moodle.org and DMOZ) • Cyclist for long distance competitions to raise money for charity • Former Co-Owner/Manager of Rivers on the Landing • On-air and Event Personality for Imagination Station/Planet Fun, non-profit children’s radio station • Professional Magician entertaining/competing to raise money for charity
Frank Bascio’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
