Director Professional Services @ Blackbaud, Online fundraising student and Social Media enthusiast
Greater San Diego Area
Director Professional Services @ Blackbaud, Online fundraising student and Social Media enthusiast
Greater San Diego Area
As director of professional services for the Kintera Division of Blackbaud, Frank is responsible for driving performance in the consulting, technical services & project management practices. Directly responsible for enterprise customer satisfaction, his team is focused on delivering quality work & repeatable solutions to ensure clients are successful using the Blackbaud Sphere suit of tools.
- Managing large teams of project managers and technical resources
- Vendor Management
- Customer Relationship Management
- Social media for non profit & business use
- Enterprise Web Solutions, Software as a service (SaaS), Web 2.0 apps
- Donor management & Online fund-raising
- CMS & CRM systems
(Public Company; 1001-5000 employees; BLKB; Computer Software industry)
June 2005 — Present (4 years 6 months)
As director of professional services for the Kintera Division of Blackbaud, Frank is responsible for driving performance in the consulting, technical services & project management practices. Directly responsible for enterprise customer satisfaction, his team is focused on delivering quality work & repeatable solutions to ensure clients are successful using the Blackbaud Sphere suit of tools.
Frank joined Blackbaud in 2004 as a project manager. In 2007, he began managing the enterprise implementation team. With his 8+ years of experience in the nonprofit arena He now serves as the Director of professional services
During his time with Blackbaud Frank has worked with clients including The United Methodist Church, InTouch Ministries, FamilyLife Ministries, EQUIP, UJA-Federation of New York, The North American Mission Board, Lance Armstrong Foundation, Heifer International, The University of Notre Dame & The University of Virginia.
(Sports industry)
January 2003 — June 2005 (2 years 6 months)
(Religious Institutions industry)
January 2002 — May 2005 (3 years 5 months)
Computer Science , 1999 — 2003
Social media, web 2.0, web strategy, online fund-raising, emerging web technology Wakeboarding, snowboarding, basketball, coffee, friends, family & generally enjoying life!