Francisco Jose Palacio, Jr.

Social Media Technician (f.k.a. "I.T. Generalist")

Location: Decatur, Illinois Area
Industry: Information Technology and Services

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Francisco Jose Palacio, Jr.'s Overview

Current

Tier II Technical Care at StarTek

Past

Premises Technician at AT&T
Researcher/Trainer at CMAC-Labs, Inc.
Application Support Specialist at GE

Information Technology Manager at Telephonetics, Inc.
Digital Media Art Director at PM&A

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Education

University of Phoenix
Century University
Art Institute of Fort Lauderdale

Wentworth Military Academy

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Recommendations

25 people have recommended Francisco Jose

Connections

500+ connections

Hi Reader/Searcher/Fellow Networker

If you're here, reading this, it's either because we know each other, for a while, and you're wondering about my whereabouts, so yeah, things could not be better, all things considered!... however, if you're here 'cuz a search engine found us, 'cuz a tweet we liked and favorited, or because @LinkedIN fed me a "Job Posting" well, read on!

So I'll start at the beginning: I'm NOT a 'millenial' freshly minted out of a renowned college; what I actually am is, Demographics-wise, a "tail-end #Boomer", a Venezuelan-American Inmigrant to the U.S, freshly-minted as a U.S. Citizen, whose life and travails are centered on all things technology, so no, if you're actually looking for a younger mind to train, skip to the next profile, and thanks for reading!

Yes, I have been around, know a few languages, some of them NOT spoken by machines but by people; fully bilingual in Spanish & English, conversant in German, and fluent in most every other app out there, yes.

Sorry, I don't write code/scripts but I can manage well what others have written; so yes I can help you manage integrations and find workable workarounds in your I.T. Systems...

So YES, I'm looking for those who consider Social Media/Networks as such: "Integrated I.T. Processes/Systems" - In Real Time & Mission-Critical to most!

Next steps? we surely can figure our whether or not I am the right guy for you; at that, seen the "#DemoReel (f.k.a. Blog); @FJPalacio on Twitter? Heres Recommendations?

Take a peek, and hope to hear from some of you soon!...

Cheers!

P.S: And if anyone besides Corporate HR is here, perhaps:

a) I can play Mercenary for a while, help you out with a few battles, let you win the war and get a referral as a reward, too? or

b) Maybe you can envision the profit potential across Demographics? Regions and Countries, too?... Long Term Goal? Setup a Foundation/Network to ameliorate the gaps in the Usage of The Technologies, as some would put it...

c-ya!

Specialties

Formally? "Seasoned and Enthusiastic Troubleshooter at both the Application Environment and the Network Administration & Systems Security Levels; First Hand Knowledge of Monitoring & for Data Integrity/Recovery/Contingency Planning; Systems Development Lifecycle (SDLC) - driven Research & Development"

Informally? Some call me a "Social Media Fiend" as I am as prolific as I am enthusiastically curious about what can be done with them tools - and their integrations, too! :)

Tier II Technical Care

StarTek

Public Company; 5001-10,000 employees; SRT; Outsourcing/Offshoring industry

September 2011 – Present (6 months) Decatur, Illinois Area

Currently supporting a Major Mobility Carrier with Tier II Technical Care Troubleshooting and Customer Service Duties.

Said position exposes me to researching and handling not only billing and internal network elements, but also, current and leading edge technology releases in the Smartphone/Wireless area, from the standpoint of the Service Provider.

Premises Technician

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

September 2010 – April 2011 (8 months)

Field operations and customer support tasks as a Premises Technician for the U-Verse line of products. Responsible for end to end delivery of product at the customer‘s premise, including customer education and training. Escalated issues with additional departments within the company as to obtain customer satisfaction and issue resolution whenever it was required.

Researcher/Trainer

CMAC-Labs, Inc.

December 2009 – September 2010 (10 months)

Worked on delivering integrated multimedia and social networking solutions for a series of customers on their social media platforms, as well as developing training packages for Continuing Education at Palm Beach State College.

Application Support Specialist

GE

Public Company; 10,001+ employees; GE; Electrical/Electronic Manufacturing industry

November 2005 – August 2008 (2 years 10 months) Hialeah, Florida

Recruited to manage and support enterprise-specific, mission critical applications that sustain the Commercial Operations departments at Telemundo Networks, including Network Traffic, Finance, Network Promotions, Programming and Scheduling and Master Control, all centered on their use of Harris’ OSI Traffic & Billing®. Additionally, post serves a local liaison for ancillary and integrated functions such as Affiliate Relations, Research, Program Editing and International Content Distribution. Oversees companywide efforts to identify, evaluate and manage all critical systems as to meet SOX Compliance Requirements. Collaborate with multiple teams in the design and implementation of mandated enhancements to current technology processes and procedures. Collaborates also with external consultants as to manage and service their installations of their proprietary software and monitor their development efforts, presenting and managing all results to each Business and Functional Stakeholder.

Information Technology Manager

Telephonetics, Inc.

June 1999 – November 2005 (6 years 6 months)

Recruited to establish and manage enterprise-wide internet presence, information technology and security program. Oversee companywide efforts to identify, evaluate and manage all critical systems. Design and implement technology processes and procedures and perform cost benefit analysis on all recommended strategies. Collaborate with external consultant to conduct in-depth proprietary software development efforts, testing and deployment, presenting all results to senior management. Provided final approval scheme for bug-free, fully functional commercial solutions for Company’s Web Services. Develop curricula and facilitate application and systems training for management, B2B customers and employees. Supervise/Support daily activities of Computer Security Assistant and Technical Support Personnel and Administrator.

Digital Media Art Director

PM&A

Privately Held; 11-50 employees; Telecommunications industry

June 1998 – June 1999 (1 year 1 month)

Promoted to manage website development team charged with performing new multimedia interface for corporate parent. Supervised deployment for new Graphic Design applications and integration between Mac OS and Windows NT4 LAN. Developed Delivery and Interface solutions for Mission Critical File Transfers and Review Procedures amongst diverse platforms. Managed OS and Application Upgrades.
Key Contributions:
** Authored numerous delivery procedures and workflow policies in support of graphic design operations.
** Managed creation of archiving and storage solutions for customers work files.
** Migrated, updated and maintained Company’s Website.

High School, High School

Wentworth Military Academy
- Leadership Development Courses (I &II) U.S. Army JROTC (LDC I/II - U.S. Army ROTC)
Independent Coursework
- Competent Communicator (@Toastmasters) (Toastmasters)

Competent Communicator

Toastmasters International
- June 2010
Recognition in the Toastmasters Educational Program, signifying successful completion of the first stage of the Communication Track.

To qualify, Toastmasters complete the ten speech projects described in the Competent Communication Manual, which provide training and practice in basic speechcraft, including speechwriting, speech delivery, research, and visual aids.

Competent Communicator is a prerequisite for advancement, in the Leadership Track, to Advanced Leader Bronze.