Francisco Jose Palacio

Current

• Application Support Specialist (Candidate) at Right Management

Past

• Application Support Specialist at Telemundo
• Information Technology Manager at Telephonetics, Inc.
• Digital Media Art Director at PM&A

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Education

• University of Phoenix
• New Horizons, Inc.
• Art Institute of Fort Lauderdale

• Wentworth Military Academy

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1 more...

Recommended

27 people have recommended Francisco Jose

Connections

319 connections

Industry

Information Technology and Services

Francisco Jose Palacio’s Summary

Overall, after having been personally involved in the mission critical areas of convergence and integration for CRM and ERP applications within large enterprise networks such as General Electric’s, specifically within its NBC Universal Broadcast and Cable Traffic and Distribution, supporting Telemundo Network’s and Mun2 I can confidently state my readiness to work as a resource partner within an Information Technology matrix organization.

Said set of integrated applications supported not only the creation of the On Air “Traffic Log” that created and managed the Broadcast TV and Cable Signals out of our distribution centers in the Northeast U.S, but also connected it - via direct interfaces or manual systems/database queries and other workarounds - with a host of ancillary, mission-critical applications for Media Library, Programming, Scheduling, Affiliate Communications, Syndication, Distribution, Financial Reporting and Account Receivables, all the while complying with all internal and external requirements that made it a Sarbanes-Oxley (SOX) L2 Application Set "worth" over $2 Billion in annual revenues to the company.

In other words, I was responsible for not only the L1 and L2 Help Desk Documentation, Training and Compliance requirements, but also as the L3 Application Owner, had to deal with both the Vendor L4 dedicated support staff, programmers, developers and product managers, as to insure that both Outage Situations, as well as longer-term Bug and Hot-Fixes were properly identified, tracked, pre-released, ran through Quality Assurance/User Acceptance Testing (QA/UAT) in our Sandbox, Staging and QA Environments towards obtaining signoff from Business Partners and End Users.

Francisco Jose Palacio’s Specialties:

CORE COMPETENCIES: Seasoned and Enthusiastic Troubleshooter at both the Application Environment and the Network Administration & Systems Security Levels; First Hand Knowledge of Monitoring & for Data Integrity/Recovery/Contingency Planning; Systems Development Lifecycle (SDLC) - driven Research & Development (JAD/RAD – Joint Application Development/Rapid Application Development). Experienced Administrator and Troubleshooter

Francisco Jose Palacio’s Experience

• Application Support Specialist (Candidate)

  Right Management

  (Public Company; MAN; Management Consulting industry)

  August 2008 — Present (1 year)

  Currently, thanks to GE's superb HR policies, I am honing, learning, preparing and overall refreshing my Outlook on my Career through the excellent, unsurpassed outplacement services offered at the local Right Management offices.
  
  Their deep dives into one's personal assessment and inventorying of skills, proclivities and development areas, has definitely helped me better focus and proactively target the areas with not only the closest fit, but also, the best ratio between Revenues and Professional Satisfaction.
  
  Also, thanks to its forward-looking stance, I am further expanding the skills needed to more effectively network, thanks to its comprehensive Course Curriculum, readying him for the next step in his career growth.

• Application Support Specialist

  Telemundo

  (Public Company; GE; Broadcast Media industry)

  November 2005 — August 2008 (2 years 10 months)

  Recruited to manage and support enterprise-specific, mission critical applications that sustain the Commercial Operations departments at Telemundo Networks, including Network Traffic, Finance, Network Promotions, Programming and Scheduling and Master Control, all centered on their use of Harris’ OSI Traffic & Billing®. Additionally, post serves a local liaison for ancillary and integrated functions such as Affiliate Relations, Research, Program Editing and International Content Distribution. Oversees companywide efforts to identify, evaluate and manage all critical systems as to meet SOX Compliance Requirements. Collaborate with multiple teams in the design and implementation of mandated enhancements to current technology processes and procedures. Collaborates also with external consultants as to manage and service their installations of their proprietary software and monitor their development efforts, presenting and managing all results to each Business and Functional Stakeholder.

• Information Technology Manager

  Telephonetics, Inc.

  (Telecommunications industry)

  June 1999 — November 2005 (6 years 6 months)

  Recruited to establish and manage enterprise-wide internet presence, information technology and security program. Oversee companywide efforts to identify, evaluate and manage all critical systems. Design and implement technology processes and procedures and perform cost benefit analysis on all recommended strategies. Collaborate with external consultant to conduct in-depth proprietary software development efforts, testing and deployment, presenting all results to senior management. Provided final approval scheme for bug-free, fully functional commercial solutions for Company’s Web Services. Develop curricula and facilitate application and systems training for management, B2B customers and employees. Supervise/Support daily activities of Computer Security Assistant and Technical Support Personnel and Administrator.

• Digital Media Art Director

  PM&A

  (Marketing and Advertising industry)

  June 1998 — June 1999 (1 year 1 month)

  Promoted to manage website development team charged with performing new multimedia interface for corporate parent. Supervised deployment for new Graphic Design applications and integration between Mac OS and Windows NT4 LAN. Developed Delivery and Interface solutions for Mission Critical File Transfers and Review Procedures amongst diverse platforms. Managed OS and Application Upgrades.
  Key Contributions:
  ** Authored numerous delivery procedures and workflow policies in support of graphic design operations.
  ** Managed creation of archiving and storage solutions for customers work files.
  ** Migrated, updated and maintained Company’s Website.

Francisco Jose Palacio’s Education

• University of Phoenix

  BSIT/BSA , Information Technology / Business Systems Analysis , 2006 — 2010 (expected)

  ... currently bound to graduate in 2010...

• New Horizons, Inc.

  MCSA , Microsoft Certified Systems Administrator , 2001 — 2003

  Activities and Societies:

  MCSA, MCP

• Art Institute of Fort Lauderdale

  1996 — 1998

• Wentworth Military Academy

  High School , High School , 1978 — 1984

Additional Information

Francisco Jose Palacio’s Interests:

Toastmasters

Francisco Jose Palacio’s Groups:

Toastmasters Club #2004 (Fort Lauderdale) Member

•    Executive Suite
•    GE (General Electric)
•    University of Phoenix Alumni
•    theMeatBall / GE Alumni
•    Project Management Link
•    IT Specialist (20,000+ Information Technology Professionals)
•    One Laptop Per Child - OLPC
•    ThoseinMedia
•    Microsoft Certified Professional Network
•    NBC Universal Alumni
•    Latinos in Information Sciences and Technology Association
•    University of Phoenix Information Technology Alumni Association
•    Social Media Mafia
•    VoIP Focus Expert Group
•    Hooray for Hollyworld!
•    Official Toastmasters International Group
•    Harris Corporation
•    Wentworth Military Academy
•    TEKsystems: South Florida Infrastructure
•    Telemundo Alumni

Francisco Jose Palacio’s Honors:

NBC Universal's "Ovation" Award - Succesful Launch - Fall 2006, Fall 2007
NBC Universal's "Media Works President's Award - Team Excellence" Spring 2008

Magna Cum Laude - The Art Institute of Fort Lauderdale
Best Print Portfolio - The Art Institute of Fort Lauderdale,

Wentworth Honor Society
Wentworth Varsity Letters (Swimming and Wrestling),

Francisco Jose Palacio’s Contact Settings

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