
Product Support at Brightstar
Brazil

Product Support at Brightstar
Brazil
(Privately Held; Telecommunications industry)
March 2006 — Present (3 years 9 months)
- A Professional with more than one year of experience with maintenance of cell phones (Manufacturer: HTC - Blackberry). Company BRIGHTSTARCORP (SIMM Brazil);
- The Experience of 6 months, supporting the production line;
- Experience in development of procedures, work instructions, work flow and documents for application and processing sectors;
- A extensive experience in organization of line-production process (Layout);
- The Experience of 1 year and ½ the area of customer service and technical support (Call Center);
- A monitoring and routing of lawsuits (Procon / Small Claims Courts / Directors protection consumer code);
- The Experience of 1 year and ½ routines reverse logistics, terms and tax codes;
- A Knowledge of negotiation with suppliers;
- Qualification and performance in administrative routines that require pro-activity and a steady performance through Follow up;
- A Advanced knowledge in IT: Word, Excel, Power Point, Outlook, Access, Internet, network administrator (address, protocol TCP / IP) maintenance of microcomputers.
Graduação , Técnologia em Análise e Desenvolvimento de Sistema , 2007 — 2007
Técnico , Webdesing , 2000 — 2001