Tim Fives

Current

Director of Strategic Business Solutions at EMC

Past

Director US Professional Services at CSC (Formerly First Consulting Group)
Manager Global Content Solution at York International
Enagement Manager at esavio

Sr. Consultant at Arthur Andersen Business Consulting
Software Support Analyst at Schlumberger

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2 more...

Education

University of Phoenix
Pennsylvania State University

Recommended

15 people have recommended Tim

Connections

327 connections

Industry

Management Consulting

Websites

My Blog

Tim Fives’s Summary

Executive fusing business acumen and IT knowledge to facilitate growth, continuous improvement, and sustainability. Builds peak-performing teams, driving service levels and exceeding business objectives by developing actionable strategies and positive direction. Excels in operations leadership, people management, large-scale project management, technology solution design/deployment, business case development, negotiations, client relationship management, and P&L oversight.

Sparked revenue from $25M to $36M by introducing project tracking tools, enforcing best-practice methodologies, and introducing proactive, hands-on management style vs. reactive approach; reduced annual labor costs $300K while boosting client satisfaction from 78% to 91%.

Reversed losses with margin growth from $22M to $38M by establishing group accountability, realigning delivery times, overhauling service fees and contract specifications, and re-engineering sales and business processes; identified critical change opportunities to formalize professional services group while protecting and expanding margins.

Process Re-engineering Specialist optimizing and developing business practices for ongoing process reliability, robustness, and quality. Identifies and reverses inefficiencies, delivering cost savings and ensuring operational support on the global level.

Generated immediate $900K savings per year in design/development and manufacturing support costs by rolling out shared-access database to enable real-time product specification to expedite production; significantly improved efficiency. Program was highlighted in InformationWeek, “Closer Ties Simplify Processes.”

Strategized business solution for global deployment support and process reliability, launching 24x7 help desk with 8,000+ end-users and forming rapid-response team with remote sites in China.

Tim Fives’s Specialties:

- Organizational Development
- Technology Solutions Design
- Business Case Development
- Business Continuity Planning
- Budget Planning & Management
- Staff Development & Training
- Documentum Program Leadership
- Project Management Team Leadership
- Multidisciplinary Team Management
- Contract & Business Negotiations
- Sarbanes Oxley Compliance Solutions
- Change Management/Risk Management
- Process Reengineering
- Strategic Planning
- Systems Integration
- Portfolio Management

Tim Fives’s Experience

Director of Strategic Business Solutions

EMC

(Public Company; EMC; Information Technology and Services industry)

October 2008 — Present (1 year 2 months)

Tapped to stabilize solutions group, forming support team for company’s new Enterprise Core Solution Framework; currently undergoing talent development and preparing implementation with target of $2M in first-year service revenue.

Established and currently heads PMO operations, strategizing direction, creating and rolling out best practices and standard processes as well as tools for project estimating, scoping, and leadership; oversees eight direct reports.

Overhauled project delivery approach to accommodate pre- and post-sale efforts; headed large-scale client projects to drive on-time/on-budget completion and identify and purge rising issues and risks.
Director US Professional Services

CSC (Formerly First Consulting Group)

(Public Company; 1001-5000 employees; FCGI; Information Technology and Services industry)

December 2005 — August 2008 (2 years 9 months)

Promoted to leverage management experience, hire and manage professional services delivery team, and transform delivery group into highly profitable professional service group. Created bold strategies to drive project margin and accelerate quality of services business. Accountable for spearheading Project Management Office, managing Profit & Loss, evangelizing practice’s value and services during prospective client meetings, creating career development paths for professionals, and recruiting talented professionals with specific qualifications.

 Catalyst in accelerating annual revenue by implementing project management best practices that resolved organizational problems with practice group and client relationships. Implemented project-based solutions that account for $36 million in annual project revenue.
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Manager Global Content Solution

York International

(Public Company; 10,001 or more employees; JCI; Machinery industry)

September 2001 — December 2005 (4 years 4 months)

Hired by York International to implement a foundational document-management solution. Quickly promoted to lead several business process reengineering efforts that improved global efficiencies, supported regulatory requirements, such as Sarbanes Oxley, and drove bottom-line savings for the organization

Created the Documentum Program Group at YORK International, which included hiring, training and ongoing development of the Global Content Solutions team. Responsible for a team of 23 direct reports, including performance reviews, incentive planning and career development. Managed the development and deployment of Documentum for YORK International’s core business areas in the US, EMEA and Asia Pacific. By creating this global cohesive team we streamlined localized head count while delivering global applications.

Designed and implemented engineering drawings process, a global-business process, for the management of engineering drawings and associated information.
Enagement Manager

esavio

(Privately Held; 501-1000 employees; Computer Software industry)

June 1999 — September 2001 (2 years 4 months)

Worked with clients to architect technology solutions for business problems. Focused on managing, developing and supporting e-business, content and document management and portal solutions.
Sr. Consultant

Arthur Andersen Business Consulting

(Information Services industry)

1998 — 1999 (1 year )

Rapidly promoted through a series of progressively more responsible positions at Arthur Andersen in Lancaster, PA. Benefited from a rigorous, methodology-driven environment, gaining experience in all aspects of IT operations, business consulting and software development.
Software Support Analyst

Schlumberger

(Public Company; 10,001 or more employees; SLB; Oil & Energy industry)

1997 — 1998 (1 year )

Software Support Analyst

Tim Fives’s Education

University of Phoenix

MBA , Business , 2001 — 2005
Pennsylvania State University

BS , geoscience , 1996 — 1998

Activities and Societies:

Senior Thesis: Using Electrical Resistivity to Map an Acid Mine Drainage Plume at the Kaufman Coal Mine.