Director of Professional Services
York, Pennsylvania Area
Director of Professional Services
York, Pennsylvania Area
Forward-thinking and ambitious Senior Information Technology Executive offering progressive 10-year career in diverse industries. Provide executive talents in P&L management, program management, organizational management, IT management, Project Management Office leadership, offshore outsourcing, vendor management, business and technology alignment, software development management, and change management.
Proven leadership skills in managing complex organizations, building and rebuilding professional teams, cultivating relationships with key clients, driving results among talented groups, uniting teams to achieve common business goals, and contributing to corporate profitability. Experienced executive with ability to make tough and difficult decisions to move business, teams, and projects forward. Regarded by associates as a strategic thinker, tenacious problem solver, and integrity-driven leader with rich experiences in the field of information technology.
- Organizational Development
- Technology Solutions Design
- Business Case Development
- Business Continuity Planning
- Budget Planning & Management
- Staff Development & Training
- Documentum Program Leadership
- Project Management Team Leadership
- Multidisciplinary Team Management
- Contract & Business Negotiations
- Sarbanes Oxley Compliance Solutions
- Change Management/Risk Management
- Process Reengineering
- Strategic Planning
- Systems Integration
- Portfolio Management
(Public Company; 1001-5000 employees; FCGI; Information Technology and Services industry)
December 2005 — August 2008 (2 years 9 months)
Promoted to leverage management experience, hire and manage professional services delivery team, and transform delivery group into highly profitable professional service group. Created bold strategies to drive project margin and accelerate quality of services business. Accountable for spearheading Project Management Office, managing Profit & Loss, evangelizing practice’s value and services during prospective client meetings, creating career development paths for professionals, and recruiting talented professionals with specific qualifications.
Catalyst in accelerating annual revenue by implementing project management best practices that resolved organizational problems with practice group and client relationships. Implemented project-based solutions that account for $36 million in annual project revenue.
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(Public Company; 10,001 or more employees; JCI; Machinery industry)
September 2001 — December 2005 (4 years 4 months)
Hired by York International to implement a foundational document-management solution. Quickly promoted to lead several business process reengineering efforts that improved global efficiencies, supported regulatory requirements, such as Sarbanes Oxley, and drove bottom-line savings for the organization
Created the Documentum Program Group at YORK International, which included hiring, training and ongoing development of the Global Content Solutions team. Responsible for a team of 23 direct reports, including performance reviews, incentive planning and career development. Managed the development and deployment of Documentum for YORK International’s core business areas in the US, EMEA and Asia Pacific. By creating this global cohesive team we streamlined localized head count while delivering global applications.
Designed and implemented engineering drawings process, a global-business process, for the management of engineering drawings and associated information.
(Privately Held; 501-1000 employees; Computer Software industry)
June 1999 — September 2001 (2 years 4 months)
Worked with clients to architect technology solutions for business problems. Focused on managing, developing and supporting e-business, content and document management and portal solutions.
(Information Services industry)
1998 — 1999 (1 year)
Rapidly promoted through a series of progressively more responsible positions at Arthur Andersen in Lancaster, PA. Benefited from a rigorous, methodology-driven environment, gaining experience in all aspects of IT operations, business consulting and software development.
(Public Company; 10,001 or more employees; SLB; Oil & Energy industry)
1997 — 1998 (1 year)
Software Support Analyst
MBA, Business, 2001 — 2005
BS, geoscience, 1996 — 1998
InfoWorld 100 Award - York International 2005