Fiona Quick

Current

Social Media, Communications Analyst at Sterling Cross Communications
Writer/Columnist at Minnesota Hockey Journal

Past

Communications & Social Media Consultant at OnlineStickhandling.com
CRM Manager at Wolters Kluwer Financial Services
CRM Administrator at Ellerbe Becket

Sales Associate at Dayton's/Marshall Field's/Macy's
Analyst at RBC Dain Rauscher
Fixed Income Sales Administrator at Piper Jaffray

see less...

3 more...

Education

University of Minnesota-Twin Cities

Recommended

4 people have recommended Fiona

Connections

123 connections

Industry

Financial Services

Fiona Quick’s Summary

More than ten years of Customer Relationship Database management, analysis, implementation, administration, training, and development in Sales & Marketing and Professional Service environments; accustomed to highest-level liaisons, confidential information and discretion; and, interdepartmental coordination to better refine business policies and processes: a solution oriented dynamic professional.

Fiona Quick’s Specialties:

Strategic Planning

Business Development

Resource Planning

Customer Relationship Management

Social Media

Sales Data Reporting

Research

Database Management

Marketing

Sales Administration

Event Planning

Fiona Quick’s Experience

Social Media, Communications Analyst

Sterling Cross Communications

(Privately Held; Public Relations and Communications industry)

January 2009 — Present (11 months)

Managing social media initiatives including Twitter, Facebook & viral video integration with marketing strategies. Maximizing public relations and media relations initiatives. Customer Relationship Management & database analysis expertise also provided as necessary.
Writer/Columnist

Minnesota Hockey Journal

(Publishing industry)

September 1999 — Present (10 years 3 months)

Writer of "Quick Facts" column and hockey jounalism contributor
Communications & Social Media Consultant

OnlineStickhandling.com

(Sports industry)

March 2009 — July 2009 (5 months)

Managing social media initiatives including Twitter, Facebook & viral video integration with online, on-demand hockey training website. Maximizing public relations and media relations initiatives. Website copy-editing for message consistency.
CRM Manager

Wolters Kluwer Financial Services

(Public Company; 10,001 or more employees; Financial Services industry)

2007 — 2008 (1 year )

CRM Administration Management & Development
Redesign, administration and development of Salesforce.com CRM database. Work with Sales, Marketing, Product Management & Executives to better refine business process and reporting to increase efficiencies. Development of training and execution of training programs. Adoption increase & program implementation. Report development & refinement. Procurement, execution & integration with third party vendor programs into CRM systems. Budget tracking, analysis and reporting for CRM. Data standard development and integrity maintenance.
CRM Administrator

Ellerbe Becket

(Privately Held; 501-1000 employees; Architecture & Planning industry)

2005 — 2007 (2 years )

Worked with Business Development and Marketing on the strategic redesign of Deltek CRM database. Sales Process change recommendations. Implementation and maintenance of Opportunity and Prospect tracking and all Client, Contact and Project data. Development of all training materials and responsible for database implementation and adoption training program. Lead Generation & Research. RFP response research & marketing proposal generation.
Sales Associate

Dayton's/Marshall Field's/Macy's

(Public Company; TGT; Retail industry)

September 1985 — August 2007 (22 years )

Sold Menswear in busy downtown skyway location. Achieved status as one of top sales performers. Maintained high profile clientele even as part time associate. Helped train new associates and was resource for store policies and cashiering information. Provided exceptional service to all customers.
Analyst

RBC Dain Rauscher

(Public Company; 10,001 or more employees; RY; Financial Services industry)

2005 — 2005 (less than a year)

Worked with Fixed Income Private Finance Department on implementation and development of Salesforce.com database for tracking and reporting on sales and deal data and contacts. Implemented efficiencies for CRM process.
Fixed Income Sales Administrator

Piper Jaffray

(Public Company; 1001-5000 employees; Financial Services industry)

2001 — 2005 (4 years )

Implemented the use of Salesforce.com for tracking and maintaining all client and sales data. Responsible for all training and development of data standards. Administered database for more than 100 employees. Report development and generation, data manipulation for sales and analysis. Data standard development. Assisted with Events & Marketing material distribution & procurement.

Fiona Quick’s Education

University of Minnesota-Twin Cities

Bachelors Degree , Speech Communications, Journalism, Marketing

Additional Information

Fiona Quick’s Interests:

Environmental Issues, Social Networking Technology, CRM/SAAS Technology, Web 2.0, Hockey

Fiona Quick’s Groups:

University of Minnesota Alumni Association, Society of Professional Journalists, Midtown Farmer's Market Member

LinkedMinnesota
USA Hockey
Sports Business
Green
University of Minnesota Alumni Association (UMAA)
Hockey Journalists
CRM Focus Expert Group
Social Media Breakfast - Minneapolis/St. Paul (SMBMSP)
Twin Cities Thursday Happy Hours
Useful Tools for Sports Teams
GreenBiz.com -- Green Business Professionals
Twin Cities Salesforce.com User Group
Hockey Biz
IREE - Initiative for Renewable Energy and the Environment - University of Minnesota
Twitter Power for Business
TEDx TC