Principal, Financial Institutions Strategy at A.T. Kearney
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A perspective piece on how to identify, and rectify, digital failure in financial services
FIs have traditionally been “slow to react,” leaving them vulnerable at a time of rapid innovation. Rather than adopting a wait and see approach, banks should leverage their current assets that put them in the lead today —consumer trust, consumer ownership, security, and risk management, for example — and build additional capabilities to extend beyond their comfort zones.
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