Toronto, Canada Area
- Current
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- Business Process Improvement Evangelist at Apple Inc.
- Process Improvement Consultant at Hot Breads Canada
- Past
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- IT Business Analyst, Incident Manager at Hewlett Packard
- IT Analyst at Reliance Infocomm
- Software Engineer at SDI Networks
- Education
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- Humber College
- National Law School of India University
- Asian School of Cyber Laws
- Dhirubhai Ambani Institute of Information and Communication Technology
- Recommended
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5 people have recommended Anurag - Connections
-
311
connections
- Industry
- Information Technology and Services
Anurag Gupta’s Summary
+ PMI Certified Project Management Professional (PMP) offering a 4-year career distinguished by commended performance and proven results in project delivery, support and service.
+ Extensive background in ITIL Framework, including experience in Incident, Problem, Change and Release Management as well as Business Process Reengineering, aided by ITIL foundation certificate in ITSM.
+ Demonstrated success in Business Analysis and Project Management, developing project benchmarks, team building, mentoring and delegating, employee development, and writing project documents and product manuals.
+ Creative thinker and cognitive problem solver with demonstrated ability to execution under the pressure of fast-paced, time-sensitive environments.
Anurag Gupta’s Experience
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IT Business Analyst, Incident Manager
Hewlett Packard
(Public Company; HPQ; Computer Software industry)
June 2005 — July 2008 (3 years 2 months)
++ Leading a team of IT Professionals and Technicians, Anurag was responsible for various IT Process streamlining and standardization drives in his department.
++ He worked extensively on Knowledge Creation, Transition and Management, Customer Interaction, Business Negotiations and Problem Management
++ He worked actively in IT Process Management, Business Process Development, Quality Assurance, Problem Solving and Escalation Management.
++ He was an active contributor to the ITIL-ITSM initiatives within the organization, worked closely on Incident Resolution and Root Cause Analysis.
++ He worked extensively on Client Interaction and Negotiation, and wrote baseline documents such as Statement of Work, Statement of Purpose, Service Level Agreement, SWOT Chart, Process Flow Diagram, and other similar ITSM-based documents for a variety of projects in the domain of Defect Tracking and Project & Time Tracking applications.
++ He worked closely with HR Department, and was involved in various internal activities of Selection, Training and Development, Performance Evaluation, and Employee Logistics.
++ He has significant working knowledge on integration and maintenance of various web-based applications based on Business Objects, Java, Unix, XML, SQL, Oracle, Lotus Notes, WFM, and HP OpenView OVSD. -
IT Analyst
Reliance Infocomm
(Public Company; Telecommunications industry)
August 2001 — June 2005 (3 years 11 months)
++ Working as a Software Designer and Writer, Anurag wrote the software for Decoding ITU-T Q.763 protocol for Signal Switching and Decoding which continues to be used by the organization.
++ He was a core member of the development team for ISP Bandwidth splitting used as a pilot project to minimize packet loss. -
Software Engineer
SDI Networks
(Privately Held; Information Technology and Services industry)
May 2004 — July 2004 (3 months)
++ Anurag was actively involved in Customer Interaction and Requirements Collection for various technology-centered contracts of the organization.
++ He worked closely with the IT department in developing, customizing, and integrating various ERP modules of SAP for the clients of the organization.
++ He was an active member of the team handling platform migration of software, and remote deployment to various near-shore and on-shore locations.
Anurag Gupta’s Education
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Humber College
Post Graduate , Human Resource Management , 2008 — 2009
- Activities and Societies:
- Humber Human Resource Society
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National Law School of India University
Post Graduate , Intellectual Property Rights & Patent Law , 2005 — 2007
Dissertation on DeCSS case between MPAA and EFF
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Asian School of Cyber Laws
Certified Cyber Crime Investigator , Forensic Profiling, Counterfeit Detection , 2005 — 2006
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Dhirubhai Ambani Institute of Information and Communication Technology
Bachelors in Technology , Information & Communication Technology , 2001 — 2005
- Activities and Societies:
- Paper on "Sustainable Design Efforts in Developing Countries for Recycling" presented at International Design Conference DETM Design Education Tradition and Modernity at National Institute of Design, India, 2005
Additional Information
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