Business Operations Manager, Global SE Ops, Sales Organization at Cisco
Raleigh-Durham, North Carolina Area
- Current
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- Business Operations Manager, Global Sales Operations at Cisco Systems
- Past
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- Process Design & Project Manager at Cisco Systems
- Subject Matter Expert & Technical Writer at Cisco Systems
- Customer Support Engineer for VoIP Product Line at Cisco Systems
- Design Engineer at Atmel Corporation
- Education
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- Clemson University
- Clemson University
- Project Management Professional
1 more...
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Farnoosh Brock’s Experience
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Business Operations Manager, Global Sales Operations
Cisco Systems
(Public Company; 10,001 or more employees; CSCO; Computer Networking industry)
December 2007 — Present (2 years )
Project lead on deployments, planning and training of Cisco's Salesforce.com (SFDC) CRM application into all of the System Engineer organizations in global theaters.
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Process Design & Project Manager
Cisco Systems
(Public Company; CSCO; Information Technology and Services industry)
November 2005 — December 2007 (2 years 2 months)
Successfully launch and lead process improvement projects in the technical services organization at Cisco leveraging technical, communication, facilitation, business operations and organizational skills. Lead cross-functional projects with Sales, Partner support, Training, Business Units and Services organizations. Develop and analyze Voice of Customer (VOC), and Voice of Business (VOB) data and quality metrics using House of Quality and DMAIC methodology. Design the change management roadmap and influence stakeholder sponsorship. Measure and document best practices and lessons learned.
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Subject Matter Expert & Technical Writer
Cisco Systems
(Public Company; Information Technology and Services industry)
September 2004 — October 2005 (1 year 2 months)
Authored, reviewed, and managed database of VoIP-related content on Cisco's support documentation; provided advanced training material for our support organization; initiated & improved processes for business units to establish better support models for new voice products prior to FCS; and managed sucessfull cross-functional projects in business operations team of support group to gain business knowledge on operations, metrics, and planning cycles.
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Customer Support Engineer for VoIP Product Line
Cisco Systems
(Public Company; Information Technology and Services industry)
August 1999 — August 2004 (5 years 1 month)
As a TAC engineer (1999-2004) and active CCIE (since 2001 in Routing & Switching) on the Voice over IP (VoIP) Service Provider space, delivered in-depth technical support, diagnostics, configuration, troubleshooting of customer voice networks.
Areas of Expertise and Experience listed below:
Cisco Product lines: 26xx and 36xx series, ISRs (28xx,38xx) series, Access Servers (AS5xx series), VG2xx series
Protocols & Standards: TCP/IP, H.323 (H.225, H.245), Q.931/Q.921, MGCP, SIP
Technologies: VoIP, GK/GW, Digital Signaling (CAS, BRI/PRI,TCCS), Analog Signaling (FXO/FXS,DID,E&M), Dial plans, IVR, CUE, CME, SRST, QoS, LAN/WAN
Operating Systems: UNIX -
Design Engineer
Atmel Corporation
(Public Company; 501-1000 employees; ATML; Semiconductors industry)
March 1998 — August 1999 (1 year 6 months)
Design Engineer in the R&D Group with following accomplishments directly in line with my graduate work:
• Designed the communication system blocks of HDTV receiver in software including Viterbi and Reed Solomon decoders, complex equalizers and QAM/QPSK modulators
• Implemented testing strategy via software and simulation tools for the HDTV receiver blocks with real-time data in noisy fading channels
Additional Information
Farnoosh Brock’s Websites:
Farnoosh Brock’s Interests:
Technology, Networking, Innovation & Creativity, Project Management, Multi-tasking, Excellence in Communications, Coaching, Mentoring, Public Speaking, Organizational & Facilitation Skills, Foreign Languages (French, Portuguese & Japanese), Coaching & Mentoring others, Golf, Photography, Travel, Reading & Blogging, Yoga, Tango.
Farnoosh Brock’s Groups:
Toastmaster's International Club, Women Unlimited, Project Management Institute Chapter
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North Carolina Toastmasters District 37
Farnoosh Brock’s Honors:
Cisco Certified Internetworking Expert (CCIE)
Project Management Institute (PMP)
Certified Toastmaster (CTM)
Farnoosh Brock’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
