Ali Fazelanvariyazdi

Current

• Customer Experience Representative at i2 Telecom International

Past

• Cisco Technician at CTDI
• Consultant at Key Information Solutions

Education

• Devry
• Arkansas State University

Recommended

4 people have recommended Ali

Connections

23 connections

Industry

Telecommunications

Ali Fazelanvariyazdi’s Summary

I am a highly motivated and passionate individual with strong skills in networking, as well as hardware and software troubleshooting. In a previous job, I was an IT consultant for a company with a client list of over 300 companies and individuals. Many of these clients use Windows Server 2000 and 2003, with Exchange server running on most of those. I coordinated my own schedule with the client and was responsible for managing all of the company's resources for the job at hand.
 
At CTDI, I worked as a technician in a staging center for AT&T orders. I configured and shipped 25 Cisco routers daily and was the unofficial trainer for all newly hired technicians.
 
At my current job at i2Telecom International, I provide support for customers' VoIP lines and manage their accounts. I also developed a new PBX service that I had up and running internally while the management discussed the viability of the service. This setup includes servers running CentOS 5.2, which is a free implementation of Red Hat Enterprise Linux. On these servers I used an environment of virtual servers using OpenVZ as the basis. While the management decided to go with a custom hardware implementation, the setup I used worked flawlessly with plenty of room for scalability.

Ali Fazelanvariyazdi’s Specialties:

Windows administration, Voice over IP, Linux novice

Ali Fazelanvariyazdi’s Experience

• Customer Experience Representative

  i2 Telecom International

  (Public Company; Telecommunications industry)

  May 2008 — Present (1 year 7 months)

  -Troubleshoot and resolve customer issues, or open a trouble ticket to escalate the issue in priority 
  -Develop a PBX system based upon the Asterisk phone engine 
  -Carry out marketing campaign through Social Media Optimization 
  -Preserve company image where possible by searching for negative comments on the Internet

• Cisco Technician

  CTDI

  (Privately Held; Telecommunications industry)

  October 2007 — March 2008 (6 months)

  -Configure Cisco and 3Com routers for AT&T customers 
  -Installing, testing, and configuring Cisco 1841, 2801, 2811, 2821, 3825, 3845, 7200, and 7300 routers and at times repairing or replacing internal components 
  -Installing, testing, and configuring 3Com 5012 routers and at times repairing or replacing internal components 
  -Zhone Framesaver units 9126 and 9626
  -Setup and installation of Code Operated Switch units
  -Troubleshooting devices when the configuration fails

• Consultant

  Key Information Solutions

  (Information Technology and Services industry)

  March 2007 — October 2007 (8 months)

  -Administration and support of Microsoft software, including all desktop and server versions of Windows, all versions of Microsoft Office, and Microsoft Exchange 
  -Assembly, configuration, and installation of workstations and servers 
  -Installation and configuration of network and attached printers 
  -Installation and configuration of network devices such as routers and switches 
  -Administration and design of customer networks 
  -Customer service

Ali Fazelanvariyazdi’s Education

• Devry

  Bachelor's , Technical Management - Network Administration , 2006 — 2010 (expected)

  -Cisco network design and administration
  -Windows systems design and administration
  -Microsoft Active Directory
  -Enterprise network design and administration
  -Network convergence

• Arkansas State University

  Associate's , Computer Programming , 2003 — 2005

  -HTML
  -CSS
  -C++.NET
  -Visual Basic 6.0
  -JAVA
  -JavaScript
  -COBOL

Additional Information

Ali Fazelanvariyazdi’s Interests:

Linux, VoIP, open source, family, video games

Ali Fazelanvariyazdi’s Groups:

Association for Computing Machinery (ACM)

•    The Official Association for Computing Machinery (ACM) Group
•    ACM Members
•    LinkedAtlanta
•    Atlanta Telecom Professionals (ATP)

Ali Fazelanvariyazdi’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch