Alan Quigley

Current

• Business System Analyst at JPMC

Past

• Business System Analyst at Washington Mutual Bank
• Platform Technician at Washington Mutual Bank
• Telephony Banker at Washington Mutual Bank

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Recommended

6 people have recommended Alan

Connections

133 connections

Industry

Information Technology and Services

Websites

• My Company

Alan Quigley’s Summary

I’m an experienced, professional, and personable IT individual. I always like a challenge. I'm always looking for the ability to build on my current knowledge. While sharing the knowledge that I currently posses. I enjoy working with people and computers in a fast paced environment. I have experience in troubleshooting, fixing, testing, certifying, and deployment of multiple hardware, software, and application platforms. I have experience in written and verbal communications such as notifications to upper management, creating instruction manuals, and sending voicemails. I have intermediate networking skills.

Alan Quigley’s Specialties:

Production IT Support.
User IT Support.
Remote User Domestic and Offshore IT Support.
Microsoft Office and Operating Systems.
Troubleshooting PC software and hardware.
Deployment of PC software and hardware.

Alan Quigley’s Experience

• Business System Analyst

  JPMC

  (Public Company; 10,001 or more employees; Banking industry)

  April 2007 — Present (2 years 4 months)

  - Gather business requirements for new projects from business owners that will change the HOGAN mainframe.
  - Author documents from the business requirements for the HOGAN developers. Using the SDLC and PMLC standards.
  - Test changes and updates that the developers have made to the HOGAN system.

• Business System Analyst

  Washington Mutual Bank

  (Public Company; WM; Banking industry)

  January 2006 — April 2007 (1 year 4 months)

  - Deployment, testing, certification, and configuration of desktops and software on numerous PC’s throughout WaMu’s domestic and offshore contact centers.
  - Creation of instructional documents for fixing, installing, and configuring software.
  - Production support on software and hardware issues throughout WaMu’s domestic and offshore call centers.
  - Provide informational and technical support to the platform technicians on an array of questions regarding software and hardware.
  - Communicate to management/support staff/communications team/upper management in relations to current issues, resolution of the issues, future strategies with software and hardware, and software updates.
  - Prioritizing multiple issues and projects

• Platform Technician

  Washington Mutual Bank

  (Public Company; 10,001 or more employees; Banking industry)

  January 2000 — January 2006 (6 years 1 month)

  - Lead Platform Technician for 2+ years.
  - Interview, train, and evaluate interns quarterly. Including training on software, hardware, communications, and customer service.
  - Keeping upper management and 25+ technicians in 6 different sites informed by email, voicemails, and pager. About technical issues and resolutions.
  - Troubleshooting and fixing software issues on multiple applications. Including but not limited to Host, Tracm, Internet Explorer, Kana, Microsoft Office 95/2003, Microsoft Windows 95/NT/XP, Visual Banker, Siebel, Adobe, Remedy, Research in Motion, Filenet, Java, and multiple Norton applications.
  - Troubleshooting and fixing hardware issues on Monitors, Keyboards, Mice, Telephones, Hard drives, RAM, Power Supplies, Motherboards, Floppy Drives, Laptops, Rim pagers, Headsets, and Phone amplifiers.
  - Prioritizing multiple issues and projects. Including deployment of Windows NT, Windows XP, and the gathering and sorting of pc inventory.

• Telephony Banker

  Washington Mutual Bank

  (Public Company; 5001-10,000 employees; Banking industry)

  September 1998 — January 2000 (1 year 5 months)

  - Assist a wide customer base with multiple questions and actions on their accounts. Including balance inquires, funds transfers, transactions disputes, check orders, pay by phone, address change and visa check cards, special needs customer, and escalated calls.
  - Mentor and trainer of both new and existing Bankers with stats, applications, shortcuts, and customer service.
  - Assist Bankers with simple to complex questions and issues with customer accounts, policies, and procedures.

Additional Information

Alan Quigley’s Websites:

• My Company

Alan Quigley’s Interests:

Hiking, Biking, Frisbee Golf, Camping, Fishing, Listening to Music, Watching Movies

Alan Quigley’s Groups:

•    WaMulians Networking
•    Desktop Support Professionals

Alan Quigley’s Honors:

WaMu - Best of Enterprise Contact Center: 2005
WaMu - Frontline Award: 2002

Alan Quigley’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch