Experienced Telecom Professional
Pakistan
- Current
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- Assistant Manager Network OSS at Telenor Pakistan
- Past
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- Assistant Manager QA & Operations Process at Telenor Pakistan
- OMC-R Team Lead at Nortel Networks
- Core Administrator at United Bank Limited
- Manager Data Communication at Hamdard Net
- Network Engineer at Sattech Private Limited
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Faisal Naik’s Summary
Working in IT & Telecom field since 1999.
A Highly process focused business graduate to drive business performance using a synergy of LEAN and Six Sigma Methodology. Diverse industry exposure from data service providers, financial industry and Telecom sector.
Expertise in handling core data network devices and high end systems, SLAs management and OpEx control to meet budgetary requirements.
Faisal Naik’s Experience
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Assistant Manager Network OSS
Telenor Pakistan
(Public Company; TEL; Telecommunications industry)
September 2009 — Present (4 months)
• Ensure delivery of Managed Services model from vendors in OSS domain.
• Ensure availability of NMS Platforms - Nokia NetAct, Siemens Radio Commander, Traffica, Huawei M2000, TNMS.
• Ensure Integration of NMS with Fault Management Systems (TeMIP),
• Interface with Planning on H/w and S/W Upgrades. -
Assistant Manager QA & Operations Process
Telenor Pakistan
(Public Company; TEL; Telecommunications industry)
May 2007 — September 2009 (2 years 5 months)
• Business Process Improvement - Eliminating process redundancies & reducing variation using BPM & Lean Six Sigma and drive improvement initiatives.
• End to End Testing (Strategy, Planning, Test Case preparation & execution) for Mobile Banking Application & Infrastructure.
• Financial Modeling, Budget workings (OPEX Vs CAPEX comparisons), developing Technical / Financial KPIs (OPEX / TRX, OPEX / Sub).
• Monitoring NSN SLA (Field Operations & SPMS) compliance and reporting to management.
• Escalation and tracking of NSN Product line (Nokia, Siemens BTS / BSC / R-4, NetAct) issues to SLM & NSN CARE teams.
• Ensure end to end supply of spares (Hardware services) for Field Operations with respective vendors.
• Audit Program Management for Field Operations based on TL9000, OHSAS 18001 & SA 8000
Key Achievements:
• End to end scoping and roll-out of Quality Management System – TL9000 in Technical Division as O&M Project Lead.
• Selection, evaluation & customization of QMS tool (Intelex Technologies) for TD with inclusion of TL9000 measurements module.
• Improved Process Sigma Level from 0.92 to 3.12 for Work Order Tracking System (Green Belt Project).
• Developed Repair and Return financial model for in sourced spare part management (SPM).
• Improved R&R process of vendor for efficiency & effectiveness.
• Significant contribution to USF Bids for Regulatory team together with Financial (OPEX) evaluation of Telenor’s Wi-Max Project RFQ.
• End to End Testing (Strategy, Planning, Test Case preparation & execution) for Mobile Banking Application. -
OMC-R Team Lead
Nortel Networks
(Public Company; NT; Telecommunications industry)
October 2004 — April 2007 (2 years 7 months)
As Team Lead OMC-R, I worked on the access network deployment activity of PTML (Ufone) project (Phase IV).
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Core Administrator
United Bank Limited
(Public Company; 1001-5000 employees; Banking industry)
2003 — 2004 (1 year )
Recruited to establish, monitor and maintain the UBL online branch network throughout Pakistan, managing Nortel 8610, BayStack (350, 420 & 425) switches, and Contivity for VPN and WAN sites.
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Manager Data Communication
Hamdard Net
(Non-Profit; 201-500 employees; Telecommunications industry)
February 2000 — November 2003 (3 years 10 months)
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Network Engineer
Sattech Private Limited
(Privately Held; 51-200 employees; Telecommunications industry)
February 1999 — February 2000 (1 year 1 month)
Faisal Naik’s Contact Settings
Interested In:
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