Manager, Business Process Improvement at Rogers Communications Inc.
Toronto, Canada Area
Manager, Business Process Improvement at Rogers Communications Inc.
Toronto, Canada Area
Manager with experience presenting to the Executive level and working with uncertainty. I have a proven track record for identifying and selling large projects that improve Customer Experience and profitability, and also implementing using Six Sigma.
Statistical Analysis, Lean Manufacturing, Six Sigma, Project Identification and Sale
(Telecommunications industry)
June 2008 — Present (1 year 2 months)
• Manage the identification, sale and design of operational projects that improve Customer Experience and profitability
• Identified and sold over $12MM in improvement opportunities within Rogers Communications Inc., and implemented one project that has captured $2MM in annualized savings during 2009
(Privately Held; 51-200 employees; Management Consulting industry)
February 2006 — Present (3 years 6 months)
• Managed a team of consultants to analyze, implement, and control workflow processes using a methodology similar to IMPAC, Proudfoot, and Six Sigma
• Completed six engagements that increased throughput, improved service, and decreased costs
(Educational Institution; 1001-5000 employees; Research industry)
May 2003 — May 2005 (2 years 1 month)
• Contributed to the design of ten experiments used in variety of fMRI studies to test areas of the brain that detect motion of recognize objects
• Made contributions to five research publications
(Educational Institution; 1001-5000 employees; Higher Education industry)
May 2001 — May 2003 (2 years 1 month)
Provided network support services for residents on campus.
HBA , Business , 2001 — 2005
Specialized in Operations Management.
Deans List
Graduated with Honors.