Edward Mage

Current

Bicycle Ambassador at Bicycle Coalition of Greater Philadelphia
Owner Designer at JInn Fire Designs
Administrator at Exjinn Support Services

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Past

Helpdesk Analyst II at NCS Group
Help Desk Professional at Technisource
Associate Project Coordinator at DHL

Consulting Project Coordinator at NPower Pennsylvania
Help Desk Assistant at PREIT
Support Specialist II at Sprint
CSR at Earthlink Inc.

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4 more...

Education

Harrisburg Area Community College
College of Lake County

Recommended

2 people have recommended Edward

Connections

500+ connections

Industry

Information Technology and Services

Websites

Edward Mage’s Summary

Over the past seven years I've had many wonderful opportunities to nurture my love for customer satisfaction, refine my chameleon like communication & technical skills all while developing a through method for analytical problem solving and project management. I believe strongly in attention to detail, proven customer service skills, and an ability to learn from, and quickly adapt to a variety of situations.

These experiences would prove useful during my time as Project Coordinator for a Philadelphia non-profit. Assisting in the development and implementation of the scheduled IT support system helped me understand the importance of organization, time management and a passion for bridging the information gap between clients and service providers.

As an Associate Coordinator for DHL, I assisted team supervisors in scheduling, preparing employee reports as well as facilitating portions of new hire training.

My duties at the Pennsylvania Department of Revenue included providing internal support to state employees utilizing SMS, Active Directory, and Tivoli backup and recovery tools. As a part of a small technical assistance center, we were the single point of contact for the creation and resolution of a variety of end user and server issues.

Currently I provide web hosting and technology consultation services for for clients of Exjinn Support Services, and periodically serve as a help desk analyst on a temporary or contract basis.I am also currently pursuing an Associates Degree with a focus on Nursing Informatics, with expectations to graduate in 2010.

Edward Mage’s Specialties:

Communication, technical aptitude, creativity, networking, project management, help desk, server administration, Debian Linux, Windows, Palm OS, html/css, project and resource management.

Edward Mage’s Experience

Bicycle Ambassador

Bicycle Coalition of Greater Philadelphia

(Civic & Social Organization industry)

May 2009 — Present (3 months)

- Assisted in the design and execution of a variety of classes, demonstrations, and presentations emphasizing cycling's benefits to community organizations, social and professional groups
- Provided logistical support and resource management for events, classes & outreach
- Social networking & face to face as discussion and advocacy of cycling as a sustainable, healthy form of transportation and recreation
- Assisted in data gathering and documentation of events through metrics, event reports and photography
Owner Designer

JInn Fire Designs

(Apparel & Fashion industry)

February 2009 — Present (6 months)

Jinn Fire Design offers fashion forward apparel, shoes, skateboards. We also provide full-service graphic design for print and web. The site is a collection of design projects, photography, and macabre dreams. Simply seeking to create and communicate visions of my experience & desire.Jinn.Fire is about individual style, inspired by the broad landscape of American and International culture

Inspired by the urban culture of Chicago and Philadelphia, Jinn.Fire Designs are the product of a life long passion for hip-hop, drum & bass, jungle, metal, punk, early alternative, indie rock and electro.

Equally important are the aspects of free and open culture represented in our advocacy of Linux, Creative Commons, and public domain resources.
Administrator

Exjinn Support Services

(Information Technology and Services industry)

December 2005 — Present (3 years 8 months)

Exjinn.Net believes technology holds the power to inspire creativity, build bridges, & assist in the development new skills. It can encourage public collaboration and serve as an invaluable tool for small business. We encouraging the reuse and recycling of hardware, lessening environmental impact and lowering technology costs.

We believe that open source ideals help to create paths for practical accessibility to and empowerment through technology.

Services:

* Networking configuration
* Technical support for Windows & Linux
* Data mining, backup and recovery
* Virus and spyware removal
* Security auditing
* Setup and use of personal electronics & office equipment
* Updates & diagnosis of performance issues
* Hardware installation & upgrades
* Web Hosting/Domain Registration
* Web Application Installation
* Project/Resource Management
* Hardware & Software Recommendations
* Document & Image Conversion
* Training and Documentation
Helpdesk Analyst II

NCS Group

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

May 2008 — September 2008 (5 months)

Pennsylvania Department of Revenue Technical Assistance Center
Help Desk Professional

Technisource

(Privately Held; 501-1000 employees; Information Technology and Services industry)

December 2007 — February 2008 (3 months)

Diagnosis, ticketing and resolution of browser and website issues as reported though phone, email, and web chat for an online university
Associate Project Coordinator

DHL

(Public Company; DHL; Logistics and Supply Chain industry)

August 2006 — December 2007 (1 year 5 months)

- Coordinated development of training topics and documentation
- Developed internal training resource including directories, calendars, etc.
- Data collection, reporting & presentation of policy/procedure updates, new tools, announcements, etc.
Consulting Project Coordinator

NPower Pennsylvania

(Non-Profit; 1-10 employees; Information Technology and Services industry)

December 2005 — July 2006 (8 months)
Help Desk Assistant

PREIT

(Public Company; 10,001 or more employees; Information Technology and Services industry)

2005 — 2005 (less than a year)
Support Specialist II

Sprint

(Public Company; 10,001 or more employees; S; Telecommunications industry)

January 2003 — July 2004 (1 year 7 months)
CSR

Earthlink Inc.

(Public Company; Information Technology and Services industry)

2001 — 2002 (1 year)