IT & Administrative Support Services
Harrisburg, Pennsylvania Area
- Current
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- Helpdesk Analyst II at NCS Group
- System Administrator at True Grime (Sole Proprietorship)
- System Administrator at Exjinn.Net (Self-employed)
- Past
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- Help Desk Professional at Technisource
- Consulting Project Coordinator at NPower Pennsylvania
- Help Desk Assistant at PREIT
- Support Specialist II at Sprint
- CSR at Earthlink Inc.
- Education
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- College of Lake County
- Recommended
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1 person has recommended Edward - Connections
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17
connections
- Industry
- Information Technology and Services
- Websites
Edward Mage’s Summary
Over the past 7 years I've had many wonderful opportunities to nurture my love for customer satisfaction, refine my chameleon like communication & technical skills all while developing a through method for analytical problem solving.
These experiences would prove useful during my time as Project Coordinator for a local non-profit. Assisting in the development and implementation of scheduled IT support system helped strengthen my ability to lead, further my understanding of resource management, & bridging the information gap between clients and service providers.
Attention to detail, proven customer service, ability to quickly asses & adapt to a variety of situations are skills I pride myself on.
Edward Mage’s Specialties:
Communication, technical aptitude, creativity, networking, project management, help desk, server administration, Linux, Windows, Palm OS, html/css, asset and information management.
Edward Mage’s Experience
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Helpdesk Analyst II
NCS Group
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
May 2008 — Present (1 month)
Pennsylvania Department of Revenue Technical Assistance Center
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System Administrator
True Grime (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Information Technology and Services industry)
December 2006 — Present (1 year 6 months)
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System Administrator
Exjinn.Net (Self-employed)
(Self-Employed; 1-10 employees; Information Technology and Services industry)
December 2005 — Present (2 years 6 months)
IT & Administrative Business Support Services
Exjinn.Net provides a wide range of technical and administrative business support services including:
Web hosting and Administration
Graphic/Document Design
Word Processing and Content Management
Managed LInux/Windows Server Support
Data mining, Managed Backup and Recovery
Virtual Personal Assiting/Coaching
Project/Resource Management
We proudly support the Linux and Open Source community by promoting projects such as Joomla , Wordpress , OpenOffice.org and Ubuntu. -
Help Desk Professional
Technisource
(Public Company; 501-1000 employees; Information Technology and Services industry)
December 2007 — February 2008 (3 months)
Troubleshoot and resolve computer hardware/software issues that are reported though phone, email, and web chat for an online university
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Consulting Project Coordinator
NPower Pennsylvania
(Non-Profit; 1-10 employees; Information Technology and Services industry)
December 2005 — July 2006 (8 months)
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Help Desk Assistant
PREIT
(Public Company; 10,001 or more employees; Information Technology and Services industry)
2005 — 2005 (less than a year)
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Support Specialist II
Sprint
(Public Company; 10,001 or more employees; S; Telecommunications industry)
January 2003 — July 2004 (1 year 7 months)
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CSR
Earthlink Inc.
(Public Company; Information Technology and Services industry)
2001 — 2002 (1 year)
Edward Mage’s Education
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College of Lake County
Business 1996 — 1997
Additional Information
Edward Mage’s Websites:
Edward Mage’s Interests:
Personal productivity, photography, graphic design, writing, cycling
Edward Mage’s Groups:
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Obama for America member
Edward Mage’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
