
IT Software/Hardware Management Administrator at Pocono Whitewater
Allentown, Pennsylvania Area

IT Software/Hardware Management Administrator at Pocono Whitewater
Allentown, Pennsylvania Area
Creative management of people, products and resources in Bicycling, eCommerce, Computers, Customer Service and Music Industries, while maintaining a balanced lifestyle with friends & family. Hoping to continue this lifestyle.
Bicycle Industry (Use & enjoyment for all), eCommerce (eBay pioneer, Amazon), Computers (cutting edge support and sales), Customer Service (High volume, accurate, fast contract provider), Music (Product knowledge & Customer rapport, Instrument technology.)
(Recreational Facilities and Services industry)
January 2009 — Present (1 year 2 months)
Duties and Responsibilities:
Software Installation/Distribution
Hardware
Administration
Configuration Management
Monitoring
Security
Ongoing support for:
Applications
Software Repositories
Virus Protection of all devices
Software Security
Software Patch Installation
Provides both remote and on-site support as required.
Coordinates and supports IT Security-related issues.
Schedules and conducts outages for maintenance and software upgrades of management tools.
Ensures that Monitoring and Administration tools are installed and operating.
(Recreational Facilities and Services industry)
April 2008 — October 2008 (7 months)
Responsibilities:
HR: +-25 employees, multiple locations (scheduling, logistics, hiring, firing.)
Customers: Exemplary CS, safety training. planning.
Marketing/Growth: In a complex environment with many variables (weather, high fuel prices) the Bicycling Division showed a 20% growth.
Integration: Liaison to the PA Department of Conservation and Natural Resources team, affiliate coordinator with local businesses.
Special Events: Work with Delaware & Lehigh National Heritage Corridor Management and government officials to promote rail- trail development & use.
Retail: Responsible for three retail locations
Transportation Dispatch: Coordinate CDL drivers and schedule for customer shuttles
Equipment: Assembly, repair and maintenance of company and customer bicycles
Driving: Tens of thousands of accident-free miles in a 15- person van with attached trailer, maintaining a perfect driving record.
(Retail industry)
January 1999 — June 2008 (9 years 6 months)
Contract customer service for various Internet merchants: answer emails, phone calls, orders, list product, manage auctions.
(Internet industry)
1998 — March 2008 (10 years )
eBay seller (evanp) and Amazon seller: specializing in musical instrument accessories.
I have completed over 35,000 successful individual eBay transactions hold a 99.9% positive feedback rating.
Member of PESA (Professional eBay Sellers Alliance)
Member of ecmta (eCommerce Mercants Trade Association)
(Privately Held; 1-10 employees; Computer Software industry)
1998 — 2000 (2 years )
(Public Company; 51-200 employees; ICST; Computer Hardware industry)
1995 — 1997 (2 years )
(Privately Held; 51-200 employees; Retail industry)
1984 — 1994 (10 years )
(Sole Proprietorship; 1-10 employees; Retail industry)
1980 — 1984 (4 years )
Music September 1978 — June 1980
Music 1977 — 1978
1976
Travel, wines, bicycling, kayaking, wildlife, technology, science fiction, vegetarian cooking