
Experienced Project and Program Manager with a focus on Program Evaluation in Corporate & Non-Profit Sectors
Washington D.C. Metro Area

Experienced Project and Program Manager with a focus on Program Evaluation in Corporate & Non-Profit Sectors
Washington D.C. Metro Area
Enthusiastic, decisive and results-oriented project and program management professional with a 15+ years proven track record in corporate and non-profit organizations. Extensive business operations, start-up and capacity building experience in international, multi-cultural environments. Proven ability to globally deliver substantial revenue, productivity and quality improvements through well-managed project management with limited resources. Exhibit demonstrated success communicating to a broad and diverse audience of internal and external clients both domestically and abroad. Offer outstanding talents in strategic planning and management, program design and development including training and training assessments, recruiting/staffing, corporate client relations and partner management. Legal permanent US resident.
Project Management ● Program Management ● Capacity Building ● Partner Relationship Management ● Program Evaluation ● Corporate Client Management ● Strategic Planning ● Consultant/Staff Recruitment ● Training ●
Global Operations ● Cross-Cultural Facilitation ● Global Business Development ● Operations ● Financial Management
Start-Up Operations ● Strategic Planning ● Non-profit and corporate experience
(Non-Profit Organization Management industry)
January 2009 — Present (1 year )
Member of development team for One World Education conducting academic and funding research and grant writing to establish long-term funding of the organization.
(Non-Profit Organization Management industry)
January 2009 — Present (1 year )
Looking for new career opportunities and providing pro bono consulting services as well as managing short term projects
(Non-Profit Organization Management industry)
January 2009 — Present (1 year )
2009 Nominee for DC Learns "Literacy Volunteer Award"
Jovid Foundation Board Member Club
(Non-Profit; 201-500 employees; Education Management industry)
November 1996 — Present (13 years 2 months)
Scholarship application evaluator for the Congress sponsored FLEX (Future Leaders Exchange) program. The Future Leaders Exchange is a federal government program that provides opportunities for high school age students (ages 15-17) from Eurasia to spend a year in the United States, living with a family and attending a U.S. high school. Review and evaluate suitability of applicants for program.
(Non-Profit; Non-Profit Organization Management industry)
January 1994 — Present (16 years )
Youth for Understanding (YFU) is a global non-profit youth exchange orgainzation who furthers global understanding by facilitating short- or long-term homestays for high-school students.
Volunteer with a variety of responsibilities since 1994:
+ Started as a 6 month intern in the DC office.
Since 1996:
+ Organized all orientations for international students in the DC area for several years.
+ Conducting cross-cultural training for American and international High-School exchange students prior to departure and re-entry.
+ Evaluated applications for US outgoing and in-coming government and non-government scholarship programs.
+ Served as mentor (Area Representative) to international exchange students and local Host Families.
+ Interviewed prospective US host-families as well as US based exchange students.
(Non-Profit Organization Management industry)
June 2009 — June 2009 (1 month)
Grant Reviewer for the FY 2010 Grant Competition to help Trust efforts to select high-quality Out of School time programs in Washington, DC for funding. Read approximately 6-8 proposals, score and evaluate them, and discuss findings with a small group of fellow reviewers and a facilitator. The panel then ranks the proposals according to quality and recommends them for the next level of review.
(Non-Profit Organization Management industry)
January 2009 — April 2009 (4 months)
Volunteer IRS certified tax preparer to help prepare free tax returns for DC low income residents for the Jan-April tax season
(Partnership; Professional Training & Coaching industry)
January 2008 — December 2008 (1 year )
• Lead day-to-day support of newly established India office and train office staff to ensure sustainability and consistency of local program administration.
• Implement processes and procedures, integrate new CRM tools and conduct staff training to afford ESI management team the ability to view financial and operations performance via web based tools.
• Head Asia Instructor Relations and Management team including recruiting of consultants.
• Manage relationships with licensing partners in Australia, Brazil, Canada, Japan, Korea and Poland.
(Partnership; Professional Training & Coaching industry)
April 2007 — December 2007 (9 months)
Single-handedly spearheaded and launched the ESI India market-entry initiative, offering large-global clients a low-cost local presence in India.
•Managed relationships with and implemented solutions for local contacts of global multi-national clients, establishing local delivery of project management and business analysis curriculum training programs within 4 months.
•Integrated standardized processes and procedures, enabling ESI to deliver consistent training to approximately 15 multi-national clients.
•In partnership with existing local clients at the Director-level and above, managed accounts, delivered corporate sales presentations, negotiated pricing, drew up contracts, and designed collaborative client solutions.
•Strategized and orchestrated the start-up endeavor in India; in partnership with lawyers, established legal entity, registered with local authorities, identified and secured permanent office space, recruited local freelance consultants in PM and BA.
(Public Company; 201-500 employees; Management Consulting industry)
October 2005 — March 2007 (1 year 6 months)
Outstanding performance was rewarded with steady promotions through ESI to manage cross-functional teams, multi-national clients and licensing partners both domestically and abroad. Managed relationships with and developed and implemented performance improvement programs for $4 million portfolio of multi-national corporate clients. Served as principal liaison with support departments and managed relationship with licensing partners in Asia, Australia, Brazil, Japan, Korea and Poland. Supported integration of European offices into US operations. Direct Reports: One (1) Associate Program Manager.
(Partnership; Professional Training & Coaching industry)
June 2002 — October 2006 (4 years 5 months)
• Led launch of web-based learning and program evaluation portal for EMEA offices.
• Led day-to-day support of offices in Australia, Germany, South Africa, Sweden, UAE and UK, and licensing partners in Asia, Brazil, Japan and Korea, and acted as the single point of contact (POC) for all product/program inquiries, such as accreditation, instructor skills matching, and product recommendations as well as ensuring contractual compliance.
• Managed company's largest corporate client engagement. Sold complex learning solutions, led program design and implementation, provided post-implementation support and program evaluation at client sites, ensuring streamlined, smooth program execution on a global scale.
Awards:
2003 Business Development Manager/Program Manager Team of the Year Award
(Public Company; 201-500 employees; Professional Training & Coaching industry)
September 1999 — June 2002 (2 years 10 months)
Chosen to be part of small team leading the start up of European office, Lead operations and consultant recruiting aspect of start-up operations.
•As Senior Manager, promoted to a lead member of the launch team for offices in London, Frankfurt, Stockholm and Paris, charged with recruiting, interviewing and hiring instructors for all European offices, and ensuring consistent “look and feel” of program materials.
•Regarded as the “go-to” person for implementation of site specific core program policies and procedures. Initiated the transfer of US course materials to multi-site international locations, ensured the program was consistently sold, designed and developed, and provided ongoing subject matter expertise on the delivery of training programs (course content/quality, program operating hours, facilitator administration) ensuring maximum effectiveness.
Delivered expert-level hands-on coaching on all program logistics, policies and procedures.
(Non-Profit; 11-50 employees; International Affairs industry)
September 1996 — May 1997 (9 months)
International non-profit organization which administered grants from then USIA for the "International Visitor Program". Put programs of 1 week to 4 weeks together for visiting professional from a variety of fields from politics to grassland management. Individuals am from all over the world to meet with professional counterparts and learn to implement solutions in their home countries. Individuals are nominated by US embassies in their home countries.
(Non-Profit Organization Management industry)
October 1994 — August 1996 (1 year 11 months)
Freelance recruiter for international youth exchange organization which offers young adults the opportunity to live and work in the US over the summer either working with children or providing "behind the scenes" support on an American Summer Camp. Screened, interviewed and provided recommendations for Germany based applicants.
(Non-Profit Organization Management industry)
November 1990 — August 1996 (5 years 10 months)
+ Organized regular activities for Munich area alumni of the au-pair in America program. + Participated in informational meetings about the "Au-pair in America" program + Participated in recruitment fairs for the "Au-Pair in America" progam
(Education Management industry)
March 1993 — May 1993 (3 months)
Intern in the Au-Pair Germany department of German representative of AFS. Administered program including Au-Pair selection and placement.
Certificate , Assessment and Evaluation , 2009 — 2010 (expected)
http://www.assessment.umd.edu/
Masters Certificate , Project Management , 1997 — 1999
Masters , American Cultural History, Communications, German as a Foreign Language , 1990 — 1996
DAAD (Deutscher Akademischer Austauschdienst) scholarship for graduate studies at University of Maryland for 1993/94
Grad studies , American Studies , 1993 — 1994
Project Management; Program Management; Operations; Workforce Development; Workforce Readiness; Cross Cultural Training; Program Evaluation; Start-up Operations; Process Improvement; Non-profit Management; Training; Education; Capacity Building; Adult Education/Learning; Training
American Evaluation Association (AEA), Project Management Institute (PMI), PMP certified
2003 Business Development Manager/Program Manager Team of the Year Award - ESI International;
1993/1994 DAAD (German Academic Exchange Service) Scholarship for University of Maryland, College Park