Incident and Problem Management Team Leader at Reliance GlobalCom
Paris Area, France
Incident and Problem Management Team Leader at Reliance GlobalCom
Paris Area, France
Networks and telecommunications expert focused on large and complex corporate data networks solutions, involving VPN, perimeter security, QoS management, Point Of Sale and PCI solutions, Value Added Services and IP Communications convergence.
Eager to keep learning about new technologies and integrating them into Corporate Customers network solutions.
Graduate from Ecole Centrale Paris, one of the top ranking French Engineering Schools.
Telecommunications and computer networks expert.
Cisco CCNP, CCSP, CCIP, Juniper-Netscreen NCSA.
Advanced practice of BGP, OSPF, EIGRP, QoS (Cisco, Ipanema, Juniper, Packeteer, StreamCore), ToIP, IPVPN, IPSec and security.
ITIL certified.
(Telecommunications industry)
July 2008 — Present (1 year 1 month)
(Public Company; 501-1000 employees; VAN; Telecommunications industry)
July 2007 — Present (2 years 1 month)
Set up of the Problem Management function :
ITIL best practices integration, processes tuning, service support follow-up, design recommandations for Vanco Customers.
Customer Network audits to ensure optimal design and SLAs.
(Public Company; 501-1000 employees; VAN; Telecommunications industry)
January 2002 — 2007 (5 years)
Network and security expert :
- testing of new equipment and technologies,
- validation of technical solutions,
- advanced design consultancy and professional services audit,
- operational troubleshooting of complex issues.
(Privately Held; 51-200 employees; Telecommunications industry)
March 2001 — December 2001 (10 months)
Pre-sales engineer in the field of Optical Switching, IP and Ethernet VPN, Applications Hosting, Dynamic Content Delivery.
Southern Europe Sales, technical sales support for Major Accounts:
- solutions design for advanced value-added network and content delivery projects,
- customer needs analysis and technical presentations,
- business cases building for product development purposes.
(Privately Held; 51-200 employees; Telecommunications industry)
November 2000 — February 2001 (4 months)
Pre-sales engineer IPVPN, Applications Hosting, Dynamic Content Delivery.
Southern Europe Sales, technical sales support for Major Accounts.
(Non-Profit; 1001-5000 employees; Telecommunications industry)
April 1998 — November 2000 (2 years 8 months)
Technical project manager, responsible for the roll-out of non-standard network solutions for large size global customers:
- network planning and resource provisioning;
- connections ordering, tracking and delivery;
- network configuration;
- service delivery and user validation;
- customer relationship management.
(Non-Profit; 5001-10,000 employees; Telecommunications industry)
April 1998 — November 2000 (2 years 8 months)
(Public Company; 1001-5000 employees; Telecommunications industry)
April 1998 — November 2000 (2 years 8 months)
(Privately Held; 51-200 employees; Computer Software industry)
March 1995 — March 1998 (3 years 1 month)
Involved in the design and development of large size international software projects for the telecommunications industry.
(Public Company; 10,001 or more employees; Telecommunications industry)
September 1996 — December 1997 (1 year 4 months)
Development of several modules of a TMN platform for Siemens, within an international project team, as a consultant from ELCA.
(Public Company; 1001-5000 employees; Telecommunications industry)
March 1995 — March 1996 (1 year 1 month)
Development of embedded smartcard software for payphones, as a consultant from ELCA
(Partnership; Research industry)
November 1993 — February 1995 (1 year 4 months)
Design and development of grid computing software for the SHIFT project (2001 Computer World Honors).
(Public Company; 10,001 or more employees; Computer Software industry)
May 1993 — October 1993 (6 months)
Intern at T.J. Watson Research Center, Yorktown Heights.
Software development of network download tools. Porting from OS/2 to MS Windows.
(Telecommunications industry)
1993 — 1993 (less than a year)
MSc , Major Computers and Networks , September 1990 — May 1993
Undergraduate Studies - Prepa (Sup, Spe M'), Math, Physics & Chemistry, 1987 — 1990
Bac C , 1976 — 1987