Service Desk Manager, Technical Support Engineer
Venice Area, Italy
- Current
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- Technical "Operative Support" Manager at NetCom srl
- External Service Desk Supervisor at NetCom srl
- Internal Service Desk Manager at NetCom srl
- Technical HR Manager at NetCom srl
- Technical Support Engineer I/II level at NetCom srl
- Past
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- [Award] Office System MVP at Microsoft
- Technical Support Engineer I/II level at Regione Veneto
- Trainer at Consorzio Velia
- Education
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- ITIL v.3 Foundation
- ACE - Acronis Certified Engineer
- CLE - Certified LANDesk Engineer
- MCNPS - Microsoft Certified Network Product Specialist
- MCPS - Microsoft Certified Product Specialist
- MCDST - Microsoft Certified Support Technician
- ECDL Examiner
- MCP - Microsoft Certified Professional
- MOS Master
- MOS Master Instructor
- Trinity College - 7th level of spoken English
- Liceo Scientifico "A.Genoino" - Cava De'Tirreni (SA)
- Recommended
-
5 people have recommended Ester - Connections
-
286
connections
- Industry
- Information Technology and Services
- Websites
Ester Memoli’s Summary
TECHNICAL SUPPORT ENGINEER
I help and support NetCom IT manager customers in finding solutions and managing their network and OS infrastructure, expecially using LANDesk utilities and tools.
Formerly Technical Support Engineer and Hardware technical support at Regione Veneto.
COMMUNITY HELPER - DOTNETHELL.IT TEAM
Since 2003 I write and give help in Microsoft.Public.it.* hierarchy newsgroups solving technical problems posted by newsgroup users, about Office, Windows XP and IE/OE. Team member of www.dotnethell.it, I write technical articles about Office, Windows, troubleshooting: http://www.dotnethell.it/team.aspx
PARTNERSHIP WITH MICROSOFT
Since 2006 Microsoft Office Online Italia partner, web service visited monthly about by 1 million users.
- I supply Office templates to Office Online Italia, realized with Microsoft Office applications. They’re published in the Template Area of Office Online, find them all here: http://office.microsoft.com/it-it/templates/results.aspx?qu=Memoli&av=TPL000
- I created and manage a MS Office System blog, in collaboration with and sponsorized by Office Online. (http://blogs.dotnethell.it/office)
TRAINER
In 2002/2005 I worked as trainer in Microsoft Office courses: ECDL (core and advanced level) and Microsoft Office Specialist (Core, Expert, Master).
FREE or INTERNAL PROJECTS IN COLLABORATION WITH MICROSOFT
- Tablet mail program
- Longhorn and Office 12 Italian localization
- HOW program
- OFFICE GURU program
- FAST COMMUNITY HELP program
- Office Online templates
- Office System blog
Ester Memoli’s Specialties:
* Customer Satisfaction
* Technical Support
* Core and advanced MS Office training
* Presiding and managing exam sessions
* Editing and managing weblogs
* MCP - MCDST - MVP since 2004
Ester Memoli’s Experience
-
Technical "Operative Support" Manager
NetCom srl
(Privately Held; Information Technology and Services industry)
July 2009 — Present (5 months)
NetCom s.r.l. - Padova (Italy)
A LANDesk GOLD Expert Solution Provider -
External Service Desk Supervisor
NetCom srl
(Privately Held; Information Technology and Services industry)
December 2008 — Present (1 year )
NetCom s.r.l. - Padova (Italy)
A LANDesk GOLD Expert Solution Provider -
Internal Service Desk Manager
NetCom srl
(Privately Held; Information Technology and Services industry)
February 2008 — Present (1 year 10 months)
NetCom s.r.l. - Padova (Italy)
A LANDesk GOLD Expert Solution Provider -
Technical HR Manager
NetCom srl
(Privately Held; Information Technology and Services industry)
January 2008 — Present (1 year 11 months)
NetCom s.r.l. - Padova (Italy)
A LANDesk GOLD Expert Solution Provider -
Technical Support Engineer I/II level
NetCom srl
(Privately Held; Information Technology and Services industry)
March 2007 — Present (2 years 9 months)
NetCom s.r.l. - Padova (Italy)
A LANDesk GOLD Expert Solution Provider -
[Award] Office System MVP
Microsoft
(Public Company; MSFT; Computer Software industry)
April 2004 — March 2009 (5 years )
http://mvp.support.microsoft.com
http://italy.mvps.org -
Technical Support Engineer I/II level
Regione Veneto
(Public Company; 501-1000 employees; Government Administration industry)
April 2005 — March 2007 (2 years )
Technical support engineer - helpdesk support, 1st-2nd level.
HW/SW technician
Outsourcing, as consultant, for IeT Servizi -
Trainer
Consorzio Velia
(Public Company; 51-200 employees; Environmental Services industry)
February 2005 — April 2005 (3 months)
Velia "Consorzio di bonifica dell'Alento" - Salerno
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Trainer-Examiner
EuroAccademia
(Information Technology and Services industry)
September 2004 — April 2005 (8 months)
ECDL Trainer and Examiner, in private courses
-
Trainer
ITIS Marconi
(Educational Institution; Primary/Secondary Education industry)
January 2005 — March 2005 (3 months)
Advanced ECDL courses
-
Trainer
New service s.r.l.
(Financial Services industry)
October 2004 — November 2004 (2 months)
MS Office System and IT-basics courses
-
Trainer
ACIIEF
(Education Management industry)
June 2004 — August 2004 (3 months)
Microsoft Office courses
-
Trainer
FaBa Sud
(Public Company; 501-1000 employees; Packaging and Containers industry)
November 2003 — July 2004 (9 months)
Microsoft Office courses
[A Crowncork company] -
Trainer
Alphaproject
(Information Technology and Services industry)
June 2004 — June 2004 (1 month)
[MEC Center & ATC Microsoft]
Microsoft Office Specialist Expert course -
Trainer
Didagroup
(Educational Institution; Information Technology and Services industry)
May 2004 — May 2004 (1 month)
Microsoft Powerpoint advanced course
-
Trainer-Examiner
InUno
(Education Management industry)
February 2002 — April 2004 (2 years 3 months)
[MEC Center & ATC Microsoft]
Microsoft Office Specialist Core&Master courses - Presiding exam sessions -
Trainer
Microsys
(Information Technology and Services industry)
April 2003 — November 2003 (8 months)
Microsoft Office and ECDL courses
-
Trainer
ETI
(Public Company; 201-500 employees; Tobacco industry)
March 2002 — April 2002 (2 months)
ETI - Ente Tabacchi Italiano S.p.A.
IT & MS Office basic course
Ester Memoli’s Education
-
ITIL v.3 Foundation
IT Service Management 2009 — 2009
-
ACE - Acronis Certified Engineer
Acronis 2008 — 2008
-
CLE - Certified LANDesk Engineer
LANDesk 2007 — 2007
- Activities and Societies:
- LANDesk Management Suite
-
MCNPS - Microsoft Certified Network Product Specialist
2004 — 2005
Areas of specialization:
- OEM Hardware Solutions and System Building
- Information Worker Solutions - Office Deployment -
MCPS - Microsoft Certified Product Specialist
2004 — 2005
Areas of specialization:
- Microsoft Windows XP
- Network Infrastructure
- Desktop Deployment
- OEM
- Microsoft System Builders -
MCDST - Microsoft Certified Support Technician
December 2004 — December 2004
-
ECDL Examiner
October 2004 — October 2004
-
MCP - Microsoft Certified Professional
2004 — 2004
Exam 70 210 - Installing, Configuring, and Administering Microsoft Windows 2000 Pro
Exam 70 270 - Installing, Configuring, and Administering Microsoft Windows XP Pro
Exam 70 271- Supporting Users and Troubleshooting Desktop Applications on a WinXP OS
Exam 70 272 - Supporting Users and Troubleshooting a Microsoft Windows XP OS -
MOS Master
2002 — 2002
Microsoft Office Specialist Master
-
MOS Master Instructor
September 2002 — September 2002
Official trainer in MOS Core&Expert courses
-
Trinity College - 7th level of spoken English
78/100 , English , September 2000 — January 2001
-
Liceo Scientifico "A.Genoino" - Cava De'Tirreni (SA)
88/100 , 1997 — 2001
Maturità scientifica con sperimentazione Bilinguismo e Scienze naturali
Additional Information
Ester Memoli’s Websites:
Ester Memoli’s Interests:
PC Graphic, Newsgroups, Hand drawing, Music, Online and Offline community.
Ester Memoli’s Honors:
Microsoft MVP - Office System - Word (2004)
Microsoft MVP - Office System - Word (2005)
Microsoft MVP - Office System (2006)
Microsoft MVP - Office System (2007)
Microsoft MVP - Office System (2008)
